COMPUTER DIARY 1999

1/4	Alicia reports wiggly screen again.

1/5	Alicia's screen continues to be unstable.

Kelly's machine cannot see the network. Restarted twice, check all connections at machine and server. Nothing in event viewer (i.e. out of licenses) to show problem.

Called TCS regarding above problems as well as Dan's Netscape lock-up situation.

1/7	Jeff of TCS was here from 8:30 till 3:00. He examined Alicia's flickering screen. He unplugged the refrigerator and coffee maker to continue to rule out RF problems. We have already exchanged out the monitor, used a different network jack, moved location of CPU, and replaced the video card. We will order an anti-static floor mat for her area.

Jeff re-ghosted Dan's PC. He installed an upgraded version of Netscape (4.08), but Dan still froze while using Netscape. Jeff checked what he could and disconnected some background programs.

Jeff removed the older protocol (prior to using TCP/IP) from each workstation and the file server. He installed service pack 4.0 (but didn't tell me first), so instead of uninstalling SmartCD, we needed to re- install it, after consulting Vern at IMC. It was installed on physical drive E, logical drive H, copying over cdfs.sys file and is shared on drive N. We took the server down after the service pack was installed and again after the SmartStore was installed. Jeff also updated the Norton Anti-virus list at the server before taking it down the first time and updated the bios chip.

He looked at the ISDN equipment I had placed aside in a box to see if it's something we could use regarding MJ's connection from the apartment. I asked him to also look into having us be able to connect from a lap top computer in CA so M. Uhlmann can check his E-mail.

He showed me (on my PC) how to upgrade each workstation to Netscape 4.08. Control panel, add/remove programs, browse for G:\netscape\win95\*408.* choose custom install, uncheck center (netcaster) next keep all, proceed. Multiple profiles not necessary; choose keep existing bookmarks.

For the record, Dan's WSJ user name = schbrafdn and the password = 91Federov.

I asked him to look into being able to connect the library CPU to the television screen as we could do prior to installation of new computer.

1/8	Dionne reports cannot open Gifts. Message "Login aborted. Error occurred while reading config parameter J:\Gifts\Gifts.cfg Technical support info: configuration file read error #70 permission denied" Kimberly received same error; I logged out and could not get back in either. Stacy could not get in. I checked admin and found that Alicia, Bill and Mike are currently using Gifts. Phoned the problem in to MicroEdge technical support. They said it's a network error, returning my call at the exact time I was able to get back in; making no changes anywhere we are all able to log in to Gifts now.

Upgraded Netscape and virus list at the following workstations: KA, DD, KT, DJS, MJ.

1/11	The following person get the windows instead of login screen: Karen, Alicia, Bill S., Dan, Kimberly, Dionne and later on Ann. Alicia, Bill, Dan and Ann restarted once; Karen restarted twice; Kimberly restarted about 30 times and Dionne about 60 before getting on to the network. I called TCS; they will send someone out. Jeff connected all workstations to the new hub last Thursday (previously only the new workstations were connected directly there and the old machines were still connected to the old hubs, connected to the new hub). Today, old and new machines cannot find the network.

1/18	Network login troubles again! As of 9:30 -- The following persons got in the first time: Dan, Kathy, Yvonne, Stacy, Bob. These people tried several time and finally got the network logon screen: Alicia, Bill, Dianne, Dionne, Karen, Kelly, Marcia, Mike, William. Kimberly still unable to logon; Bob and Bill do not show up as connected users in server manager, although they are connected to and using the network!

Joe from TCS discovered (when I tried to log Ann onto the network) that the network was not assigning an IP address. He will continue to find out why; could be the switch not sending request, server not receiving request for address, DCHP server not responding by assigning IP address. As a work-around, when a user gets the windows logon screen, log on and from start button go to run. At run, type winipcfg (no drive letter); if no IP address specified, select renew button until an address pops in. It will automatically run the network logon and all should be fine at that workstation.

1/20	Joe from TCS returned to work on the switch. Span port disabled, all but port 23. He also looked at Alicia's wiggly screen and after much experimenting discovered the source of the problem to be Kathy's space heater! He also found the monitor in MJ's office had the power save turned off at the screen. He was here about 2 hours.

1/25	Ryan arrived with wrong part for color printer. He will reorder and return hopefully tomorrow.

Spoke with Jack regarding ISDN line. Called Ameritech to change to new rate tariff on active line and requested service tech to locate the lines on premises. They will be here Fri. 1/29/99. For further information on ISDN, see u:\Yvonne\sysadm\ISDN.

1/26	Ryan replaced the coating pad kit on the color printer.

Jack was here re ISDN lines and equipment.

Clarence Hill of Ameritech (pager 558-0467) was here and dropped the ISDN line down from upstairs office to the file server room (circuit #84IBZD301737, spid # 414-390-0826, 27).

1/25-29	Dan continues to have problems locking up in Netscape. Additionaly, he has frozen twice in Gifts for Windows. We will need to discuss with TCS what else might be done satisfactorily resolve the problems.

2/1	Contacted MicroEdge regarding information not pulling into tax report I created, even though total is correct. Wendy worked with me somewhat, but advised I modify the OBRA report. I did and the report is fine.

2/3	Mary Jo called to let me know TCS found the correct numbers to order the 11x17 paper tray for the color printer.

I added Kgoldammer as E-mail address, in addition to Karen's current two (Kdwyer and Kgold).

2/4	Restored travel99 file from last night's backup for Dionne.

2/9	I added E-mail addresses starting with initial B for both Bills, currently addresses are Wlastname@.

2/10	Ameritech installed the ISDN line at MJ's apartment. Jack will let us know when the computer can be set up.

Stacy started proof-reading the web page against the 1997 annual report. www.bradleyfdn.org/main.html

Bill took the Bradley Fellows files to be archived.

2/12	Joe from TCS was here to install the modem to the file server enabling the ISDN connection from MJ's home. He installed the computer at the residence as well. Upon reinstalling service pack 4, we needed to reinstall Smart SC software. The procedure is to dismount the smart CD (starting in Smart CD for access), then choose uninstall. Then place 1 of 2 disks in drive and and run setup.exe, inserting disk 2 when called for. This software should be installed to H:\scdaccess instead of the default path on C! You must then reboot the file server. Then, from smart CD for access, choose build and mount file system. Afterwards, when opening DocuRom from the workstation, choose ok when asked if you want to load last project.

Joe also placed a shortcut on the desktop to update the emergency boot disk, which should be updated every time a change is made on the system.

2/15	Received ScanJet cable and parallel print cable from Tushaus via UPS.

Alicia could not open Bookshelf 99. Upon examination, DocuRom was discovered on I instead of Bookshelf, and N contained Bookshelf instead of Docurom; DocuRom also found on M (where it should be). What? Why? How? Joe will call Tuesday morning. Friday's backup seems to have correct directory structure. I had reinstalled DocuRom last Friday as part of the uninstall/reinstall due to updating Service Pack 4, but all worked fine when I tested it that afternoon. At the file server I can open Bookshelf on physical drive F; DocuRom is found on I and J (network drives) as Gifts database is on shared drive J, as it was and should be. (I can still open and use DocuRom just fine at my desk, but I can't get to the software to "build and mount" for example!) Actually could not open any records on the second CD.

2/16	Joe at TCS could not help with the Smart CD reinstall. I called Vern at IMC and he was of great help in fixing the problem. The Smart CD was using the internal CD- ROM drive as part of itself. We uninstalled SmartCD. When we reinstalled it, we selected all four of the Nachimichi drives but not the SCSI. When adding to the system we only used the first drive, since we only have 2 CD-ROMS right now. It is installed to H:\scdacess. Most likely will need to reboot the server twice during this process in the future. Will need serial number as found on envelop, box, and papers. THANK YOU VERN!

2/17	I could not open Gifts. The message was "Login aborted J:\Gifts\Gifts.cfg! configuration read file error #70 permission denied" as we've had in the past. Dianne and Kathy were in Gifts. I checked the file server to be sure network drive J was still in effect and I found the gifts.exe file where it should be. I looked around but didn't change anything. Kathy closed out of Gifts. I open successfully when I returned to my workstation and so did William (he had also reported the same problem I was having).

I found the serial number for Smart CD and re- registered, since we reinstalled yesterday. All ok.

2/23	Tom from Tushaus was here to assist with the Norton Antivirus program. Stacy received an infected E-mail which she passed on to Dionne and Marcia. Dionne's Norton antivirus picked it up and we deleted it. Marcy's and Stacy's went undetected. When I tried to open Norton, a message told me the "navw32.exe" file had been altered and I should use recovery disk and reboot. When I tried to make a recovery disk from my workstation, after the third disk it told me there wasn't enough room to complete. I tried three times, once after Tom arrived. He has no explanation for that, but he copied the problem file from my hard drive and copied it to Stacy's and we were able to open Norton just fine and then scan the C drive, finding no viruses. I did followed the same procedure successfully on Marcy's.

Tom looked at Dionne's PC regarding the blue screen of death and the butterfly screen saver that sometimes has boxes around them. He changed the pixels to 600x800 and the color settings to high color 24 bit. Seems ok, but now the cloud background doesn't look quite right due to the fact it needs the original settings.

He also looked at Mike Uhlmann's monitor and changed some settings there regarding the power light flashing and upon turning the monitor on without the CPU getting the flashing menu. Nothing helped.

He changed some settings at Dan's desk to help with the Netscape freezing. It froze twice for him and after changing the settings it didn't, so far. We'll keep an eye on it. He was here about two hours.

3/1	Joe from TCS worked again at MJ's. He needed to install Windows 98 in order to make the scanner work. Therefore, all other software needed to be reinstalled; he installed WP on C (so she doesn't need to be connected to the network to use it) and set up MS Exchange for E-mail, and Netscape 4.0 as primary web browser. We are waiting on a very long cable to move the printer and scanner around.

3/5	Successfully added two more CD-ROMs to the Smart Store (archiving project). E-mailed Jack about setting a meeting to discuss board books on-line. Also, E-mailed Jack about software that blocks adversing on the Internet, and remailer that blocks addresses from those monitoring sites.

3/8-12	While on vacation, no problems reported except two people tried using their passwords with the wrong user names and were locked out. Easily fixed.

3/16	Jack and Joe of TCS met with me and Mike H. to discuss the feasibility of agenda books on CD-ROM. (Jack will find out about the Zip drive we didn't receive; Joe took back the short cables he replaced with longer ones at MJ's apt. and will credit us.)

3/18	Color printer keeps jamming around the drum. (Heavy usage lately; MH Lion Letter uses lighter weight paper than flashreport; will get different paper for his project.) Error message 19.1 continues to flash, even though I tried to add the black toner. Called Todd Hoskins Service to clean all printers and look at this problem.

I installed Netscape 4.08 at Ann's workstation, but her bookmarks from 3.0 did not carry over.

3/19	Phil from Todd Hoskins Service was here to clean all 11 printers. The 19.1 error message on the color printer requests developer, not toner. I ordered the part from TCS (rush) and will install when is arrives.

At Bill Bergeron's computer, I removed Down Jones News Retrieval software, installed Netscape v4.08, and updated Norton anti-virus' list.

At Ann's workstation, I uninstalled Netscape 4.08 and reinstalled it, but the bookmarks from 3.0 still did not carry over. I'll ask TCS why and how to fix when they are here on another matter.

3/24	Joe from TCS called re: Dan's Compaq that freezes in Netscape Nav. He will get number off of motherboard (since we have built up machines) to replace. (Reg. Serial #: 9847 CDDZ D423)

Mike replaced the Developer on the color printer that came in while I was out yesterday.

Phil from Todd Hoskins cleaned the last two printers, in Karen's area while I was out yesterday.

3/26	I requested recommendation from Jack on connecting the new building's computers to our file server.

3/29	Installed Bookshelf 99 on Uhlmann's computer.

3/30	Netscape not working. Internet Connect had temporary outages in our area; repaired late morning.

Jack re-ordered the Iomega zip drive for Christina. Should be here next week.

4/5	In GFW I merged a letter fine; the next one gave error messages. I checked permissions in Gifts Admin; fine. When checking preferences to verify proper paths, discovered in requests tab the automatic ID numbering was not selected, and in the external tab NO paths existed for anything! After restoring the appropriate paths and rebooting, still was not able to merge letters. Called MicroEdge. Di had me check various items. We reselected the GIFTS-ACCESS database to no avail. She had me reinstall the ODBC drivers (3 disks) for the report designer; still not fixing the problem. From the GFW CD-ROM, we ran some diagnostics from the utilities folder. I faxed her the requested 20 page report and E-mailed the before and after text files we'd saved to H:\. She informed me she just found out three other clients have the same problem! Perhaps a virus? Informed staff via E-mail.

Karen reported trouble when trying to print an IRS tax form from Netscape 3 using Adobe Acrobat Reader 3. (This is the same software used successfully for this task last year.) Instead of printing the form, it opens another copy of Netscape, then continues to open multiple copies of Netscape. To stop we cancel, which doesn't seem to help, but then we maximize the various Netscapes at the bottom of the screen and close out of each! Problem reported to Carla at Tushaus. Also asked about the 11x17 paper tray for the color printer; we've not yet received it.

Open all 7 license packs of Bookshelf 98 before realizing it should be Bookshelf 99!

Received licenses for Bookshelf & tapes for Christina.

4/6	Di at MicroEdge walked me through more diagnostic utilities to determin the unable to merge problem. She discovered the paths in J:\GIFTS\GIFTS.SYS had also been removed (as well as in Admin Module that I reported). When we replaced the paths (correspondence: J:\GIFTS\CORRES.MDB and reports: J:\GIFTS) we were able to edit templates and merge fine. We are merging again, but the mystery remains why the paths disappeared from the .sys file! They will continue to work on the why of this problem, but the current issue is closed.

4/7	Jeff of TCS took the serial numbers off of Dan's motherboard to reorder it (special made). He fixed Karen's Netscape so it does not continue to open multiple copies of Netscape when trying to print through Acrobat Reader. (The helper file was set incorrectly.) He copied Ann's Netscape 3.0 bookmarks into 4.0. He will talk with Jack about connections to new building.

4/8	Mary Jo phoned to say last night she had messages while trying to use Netscape that the DNS server was not found. My Netscape opened fine this morning. She will try today and call Tushaus if problem continues.

4/9	Installed Netscape 4.08 to rest of computers and updated virus list in Norton software at each workstation.

4/12	Spoke w/Jack at TCS; 11x17 paper tray s/b here Wed. AM.

4/13	Joe installed Dan's new motherboard. He installed tabloid paper tray and configured printer to print to both paper trays and assisted Mary Jo with questions about paper. We met with Bob regarding moving the file server to the new building and spoke with Doug of Capitol Communications regarding wiring. Alicia reported a happy99.worm virus, which he advised on how to remove using Norton. Kimberly had trouble merging document from GFW to WP; rebooted, all was fine.

4/14	Rear paper tray of color printer jams. Took out 11x17 and put regular paper tray back in upper slot as usual to run Flashreport.

Investigated "Jesus" virus, found to be a hoax.

4/15	Met with Jack and Pam of TCS regarding CD-ROM Agenda Book project. Adobe Acrobat is probably the best way to handle this project. I will e-mail to Pam samples of documents from various software we use in the book.

4/19	Internet connect isn't working. Router shows all is well. No one can get out via Netscape or IE, and no E- mail is being sent out, (it's all backing up in the queue). We did receive mail from outside, however. I checked settings in Exchange Admin and TCP/IP properties (checking to see if all addresses were in appropriate places); I checked to see if all Exchange services were started (they were at first, but did not all start up when I re-booted the server); and I looked at Event Viewer for information. I stopped the started Exchange Server, no change. I stopped Exchange & Backup Exec server and rebooted the file server around lunch time, and again after 5:00 with no fix. I had placed a service call to InterNet Connect at 8:45 am. I called Tushaus @ 10:00. Carla from TCS called them several times on our behalf. The matter was not resolved until @ 9:30 Tuesday when a sr. tech at INC found some inconsistencies and a problem specific to our service that he was able to fix.

4/20	Joe of TCS was here to fix Back-up Exec to show correct date; set run time to 10:59 instead of 11 pm and is okay (went bad at daylight savings time!) looks and is set ok, but one screen shows wrong date, but it backs up properly.

At YE workstation, Norton AV would not live update; Joe deleted virus definition files (viruscan.dat) and ran update; didn't work; uninstalled and reinstalled Norton, and created emergency boot disks; ran update fine and all is well.

Dan getting invalid serial # when booting; Joe updated CMOS with serial # of new motherboard. All is fine.

Joe advised regarding MicroSoft Word 97 (I'll buy 1 copy for Bill). He advised re: WP8; and wiring for new bldg to connect to server (we're not moving server) -- we won't need new switch & this is the most efficient method anyway!

4/21	Joe of TCS met with Steve (architect) and Doug (cabler) re new building. He suggested CAT 6 cable. Joe also installed and configured Word 97 on Bill S. computer.

4/26	Stacy's computer won't boot; message to insert boot diskette in drive A. There's nothing in drive A and a disk is accepted and removed fine from the drive. Nate from TCS tested hard drive and it would not boot from floppy. He took HD to same model PC and tested; no partitions defined. F-disked HD and formatted. Ghosted Dianne's PC to Stacy's HD and tested Stacy's drive; still failed. Tried booting to floppy from Stacy's PC w/o HD attached. Still received I/O errors. HD is toast! Reason unknown. Could be something on system board causing crash; could be age of HD; could be power surge; virus not suspected as anti-virus software active.

5/17	Jack called to let me know the additional printer memory should be here tomorrow afternoon and the computers should be arriving later this week, anticipating install next week.

5/18	Ryan of TCS installed two 16mg RAM to color printer, removing 4mg RAM for a total of 48mg RAM.

5/24	Bill S. reported he could not open Netscape 4.0, but could open 3.0. I could not open either, but could open Internet Explorer. Kelly opened Netscape 4.0 but closed it after a while and could not re-open it. Bob could not open Netscape, but could use IE for a while. It timed out and he could not open either. At the file server I could use IE (Netscape not installed there). The router indicates all is fine; I can see the traffic when IE in use. Kimberly opens Net and IE fine. Service call in to TCS. I rebooted the server, same scenario. Noticed only site can't get is the Netscape home page! Our bookmarks are fine! Other sites fine!

Mary Jo called; a technician is there as everything she does is extremely slow.

6/3	Phone lines successfully moved today. Everyone out of Internet and E-mail software & Mary Jo not connected to file server. All is well.

Color printer jams continuously when trying to use tabloid paper. Also, won't print color on tabloid size paper. Called TCS 6/10.

Dan cannot play some CD's that do work on other machines, but other CD's do play! Called TCS 6/10.

6/10	Phone meeting with Tim Anderson, our new TCS rep (908-
2265).

6/15,16	10 Compaq Prosignias installed. They came with Windows '98 and Office '97. Ghosted image includes: WordPerfect 6.1 & 8.0; Norton Anti-Virus; Netscape 4.08; Exchange and Schedule Plus; Lotus 123 v. 5; Bookshelf '99; MicroEdge Gifts; DocuRom; icon for Bradley Calendar. Various hard drive files to be copied and brought to new hard drive included: .pst .pab; .scd; .cal; .crd; bookmarks for Netscape.

Many people did not have their local printer installed or default printer selected.

6/17	Mike H. reported "fatal error" message received three times; rebooted each time. I tried, worked ok.

Dionne received "general fault protection" errors when opening Harvard Graphics. She rebooted four times, and I once. Having just had Win 98 upgrade installed yesterday, I thought perhaps that was the source of the problem. I uninstalled HG and reinstalled, using the same CD as installed on mine yesterday. Still would not launch from Programs or Desktop Icon. Sheldon from TCS stopped by and reinstalled Win 98; he then found a patch on the internet and applied it to HG. Dionne's computer is fine. When Kimberly prints HG charts, the come out real big! The 4-charts on a page is barely one quarter of the page. The same document prints fine from my computer!

6/21	Dionne reported slowness during logon, icons missing, colors different. I selected 256 colors and different appearance item. Rebooted, still very slow; icons back; flash appears between screens.

Mike H. gets standard error messages, including not enough memory. Reboots fine.

Kimberly needed Freelance Graphics installed; I installed it fine. The other problems I solved for her today include: personal address book copied over; bradley calendar in start-up; default ruler bar off; quick list editing/additions; printer not printing (error 22) so I reinstalled it; Quicken not finding data file; options in AP interface & checks "typed."

6/22	Stacy's printer, error 50. Turned off/on. Deleted and reinstalled the local HP III. Still, error 50. Ryan will be here Wed. to fix. Also, Dianne's prints out 10 pages each time she turns it on! He'll look at Kim's need to have printer reinstalled each morning, too.

Phoned TCS re: Mike H. computer with blue screen, error messages, rebooting needed.

6/23	Sheldon of TCS adjusted settings on Mike H. and Dionne's computers. Mike still doesn't get the same color from the printer as what shows on his screen, like it used to do.

6/24	Ryan suspects the printer cable at Kim's and Dianne's workstations not able to handle the Win 98 configuration. Work around solution, power on printer after CPU, instead of at same time. If stops printing, press shift continue. The power supply box needed to be replaced on Stacy's printer.

6/28	Tom Driscoll here to fix workstation problems of Hartmann & Bergeron (PCI bus settings; IRQ for NIC from 11 to 10); and mapped H & J drives for Gary's NT work- station.

6/29	Ryan re: color printer. Definitely not the printer! It is in the software.

6/30	Joe re: cable to library TV/PC. Didn't work; will order new video card and cable.

7/12	Continued blue screen and errors experienced by Alicia, Bill, Mike. Also, color setting change and all are not available! TCS will be here Wed. (Can't e-mail web sites.) Won't save 32bit settings; gets stuck in reboot.

Mike U. "can't access drive D (Cdrom)".

Bill S. Netscape bookmarks gone.

7/14	Joe of TCS connected video converter to large TV in library. He tried to recreate errors, blue screen, freezing on Mike H. computer to no avail. Set video to different refresh rate on Alicia's computer to cease shaking; will try to swap video cards at next visit to see if different brand works better. Downloaded Adobe Acrobat Reader 4.0 and installed and connected to Netscape; retrieved Bill S. Netscape bookmarks -- in Netscape, choose: bookmarks, edit, file open c:\program files\netscape\user\default. Order new version of backup exec for server. (time 2:15)

7/16	Kim gets locked in Harvard Graphics when using hard return (later when using save!). File corrupt; restored from Wed. 7/14 backup, saved orig/corrupt file as "flashreport" (changes already made to other pages of the document we didn't want to loose) & restored with original name (-flashreport); will update page 2 only. Will combine later.

7/19	E-mailed Microedge re: gifts.sys file opening. Installed ODBC driver to my c drive; verified files and copied Crystal 4.5 patch files needed to my c:\windows\crystal directory. Downloaded from MicroEdge web site updated executables: gift30dn.exe; admn30dn.exe; ap30dn.exe; rpta30dn.exe; util30dn.exe -- expanded them in c:\tempgift to copy to J:\gifts when users out of Gifts.

Dianne cursor doesn't move properly; up/down arrow keys messed up too. Rebooted okay. Same thing happened last week at her workstation.

7/27	Joe was here and attached the last cable to the library computer to make it able to be viewed simultaneously with the monitor and TV.

7/28	Dan and Kelly continue to get the Win 98 screen when shutting down. I installed WP8 on Kelly's; Joe is ordering memory upgrade to 128K for either machine.

7/29	Alicia ... Netscape problem -- see it to believe it! Continues to lock up in WordPerfect and/or Gifts.

7/30	Tim Anderson of TCS here to meet re: outstanding issues. Ordered Harvard Graphics upgrade.

8/4	Finished installing WP8 at each workstation and changed Gifts setting to merge with WP8. Examined templates and associated where necessary. Most were fine.

8/5	Joe brought wrong memory. Fixed AC's weird Netscape problem by updating video driver and slowing down performance of video card. I did the same on all other computers from the Nov. 98 install. (installed from f:\video drivers, disk_1); (Properties, settings, advanced, performance [be sure is Matrox]), slow down.

8/6	Downloaded & installed Acrobat Reader for Kathy; made connection in Netscape Preferences to the .exe file instead of the install file! (Called Joe at TCS.)

8/17	Changed network and windows passwords for almost all users. (Stacy & Karen, troubles.)

8/18	Installed Paper Port Deluxe on my PC. Scanner works fine now.

8/24	Joe of TCS installed additional 64mg RAM on Kelly's and library computers, for a total of 128mg@. He found the CD-ROM drive faulty and removed it from Mike U. to replace it.

8/25	Alicia & Kelly report continued locking up, freezing, blue screen problems.

9/2	Joe of TCS installed Back-up Exec v. 7.3 upgrade to the server and replaced MU's CD-ROM drive. We also discussed disaster recovery.

9/8	Joe fixed shut down problems (AC/DS) and met with our Cantrel consultant. Run, msconfig; select advanced; disable fast shutdown. (see notes in Win98 file)

9/9	Printers arrived. Mike set up his color printer; I installed the drivers. No cable.

9/10	Tim brought the cables over; we got the color printer running. Will do MU's another day.

9/16	Kimberly's computer produced "gobbel 'd gook" at the C prompt when attempting to boot Win 98. I unplugged it from the network and tried to use the Norton Rescue Disks, with the command GO not being carried out. The Test feature worked fine. Brian at TCS (over the phone) determined something on the hard drive was corrupt. We started in safe mode (F8 while Win starting). From there we ran Programs, Accessories, System Tools, Scan Disk. While running, messages came up "A problem occurred processing Webshots: file name XXX" which indicated a problem with the Webshots program downloaded from the Internet on Monday. I canceled the scan disk and uninstalled the Webshots program, and deleted the directory and all files, including icon. I also deleted it from the recycle bin. Then I ran scan disk again, followed by defrag. All was fine with both. "Gobbel 'd gook" still there! Tried to reinstall Windows 98. "DMIAPI32.DLL not found" so I copied it from my workstation to the network and in to Kim's Win/Sys directory. Rebooted twice. Tried to reinstall Windows 98 again, same problem. Moe of TCS researched the error. Found gobble 'd gook in the autoexec.bat file and removed it. The .dll file won't open. Checked MS error list, replaced several .dll files. Logged on okay and Windows 98 is fine. Opened WP8 fine but when tried to open a file, "WPWIN8 caused an invalid page fault in module MFC42.dll." Downloaded file from Microsoft web site (product updates, libraries, recommended). Reinstalled Corel WP 8 Suite. All is fine. Problem most likely caused from the Webshots program downloaded to Kim's computer for wallpaper and screen savers. (Moe here 2:30-5:00)

9/23	I installed Seagate Crystal Reports v.6 to my workstation and installed the 32-bit driver. I Applied the Gifts for Windows 3.5 upgrade to the network and each workstation. Much difficulty encountered with network upgrade. Martha at Microedge was most helpful! Basically, we installed the network version at my workstation and then copied the files to the network drive. She e-mailed me the gfw35upg.exe file that was missing and we converted the database, at my workstation, copying it to the network. This was an all day process. Kimberly had opened and was using Gifts during the process; this was discovered when I could not rename the current gifts directory! Upon checking admin tools, discovered it was in use! Martha and I continued when she logged off.

9/24	Needed some templates and correspondence that was in old directory. Copied and moved; all is well.

Karen cannot open the Bradley Peachtree account. We can see the files with the current date on G, but the period showing is Dec '98! We renamed the existing data, then restored from Monday 9/13 backup. Still no go. We reinstalled Peachtree to Karen's hard drive; still doesn't work!

9/27	Back-up Exec error messages continue: device is not ready. I rebooted the file server to see if tonight's will run.

Karen still could not open the current info on Bradley's Peachtree account prior to downing the server; however, current data available after rebooting!

9/30	Installed HP 2100 Laser Jet printer at Mike Uhlmann's desk. When I tried to update the virus definition list, it didn't work. I reinstalled Norton and tried to update the list, but it won't date more current than 1/8/99!

Ordered various inventory items.

10/1	Joe of TCS was here to make Bill B.'s charts, sent from TCS, print. Success. He also fixed a problem allowing Norton anti virus to perform live update. We discussed installing proxy server on a new, additional, server and McAffie anti virus software. Requested quote from TCS regarding all of the above.

While running the monthly reports out of the upgraded 3.5 Gifts for Windows, the Schedule of Appropriations and Payments report brought in the errors reported two years ago (Aspen, Claremont, Univ. of Chi.), before Microedge fixed the F5.rpt file for us. I contacted Microedge and Martha is working with me to fix the report.

10/7	Replaced permissions on MU's EPPC files and directory so he has full access and removed read only on properties of those files.

10/11	Backup Exec didn't run last night. Message was "trying to load" so I aborted the run.

10/12	Same as above. I cleaned tape drive and rebooted server at 8:15 am.

10/18	Vern Maples and Cary Kraemer of IMC installed the "upgrade" to Docurom, Papervision at the server and my workstation. He connected the new software to the database used by Smart Store Jukebox, installed and showed me how to use the administrator features, etc. and how to install it on the other workstations. His new e-mail address is: Vmaples@imcwi.com and phone is 1-888-dsi-flow; Cary's is Ckraemer@imcwi.com and 262-
251-1987.

10/19	I installed Papervision at the following workstations and deleted DocuRom: MU, DS, DS, KT, MH, WB, SG, KA, BS, AC, MC, DD.

Alicia's VB5DB.DLL file was inadvertently deleted. She had trouble searching in Gifts. I copied the file from Marcia's machine to Alicia's c:\windows\system and all is well.

Ann called me at home @6:15pm. The UPS battery back-up alarm was sounding. She switched it off and on and the server went down and came back up. All services started fine.

10/20	Ann reported the back-up alarm was sounding again; she did nothing and it stopped after almost an hour.

10/21	Several machines needed the above dll file copied over; I took care of that first thing am.

Joe had sent the Bradley.zip file to the secure FTP Microedge site yesterday. Window at the server indicated completed successfully. Martha could not unzip it. Joe helped me, over the phone, to verify that it opens okay and then resend it in a slightly different binary format.

I e-mailed Martha the F5 report file and samples of the pages with the errors I scanned and saved for her.

The color printer needs a new collection kit. I ordered it 9/30 from Tim at TCS but he missed it. It has now been ordered and should be here in the morning as we need it urgently to print the flashreport.

Ann reported the battery back-up alarm sounded for 5 minutes again at 6:00pm.

10/22	I tried to restore the U:\william\libstora\magbox.wpd file for Bill B. from the earliest date available. Due to starting new tapes, the earliest was 9/28 and the file contained no data. I tried 3 different tapes.

10/25	Tape did not back up Friday due to aborted-physical volume error. Discovered the server went down at 6:25 pm Saturday and came back up at 7:13 am Sunday! Gary investigated and found no power outages in the building over the weekend. There were entries in the system log regarding logon process by remote access which concerned me. It was at the time the server was coming up and possibly is the reconnection of the Internet router. Joe of TCS will investigate the messages as I am not sure of their meaning.

Note: The UPS APS battery backup alarm sounded Tue- Thur last week; the system didn't shut down on its own and the alarm stopped after almost an hour Wed and only 5 min Thurs. Tues it went down and up when Ann turned the UPS unit off and on. No error messages received.

The installation of the additional file server and proxy server software, etc. is scheduled for Friday.

10/26	Lunch with Jack of Compuware; will probably use their service for agenda CD-ROM project.

10/29	Joe of TCS was here all day. He set up the second file server, including installed drives and mirror; installed IIS/Proxy and 2nd NIC; installed Backup Exec Exchange Option; Installed Svc Pk 4 on both servers (after uninstalling Smart CD software) and reinstalled Smart CD software. Will be back Mon. to finish up.	8:45

11/1	Joe of TCS was here again (1-5:30). Configured IP scheme and converted network to Proxy and Private IP. Setup host/lmhost (in c:\windows)files. Configure Exchange for Proxy Internet mail. (Moe of TCS here to trouble shoot.)

11/2	Netscape requested a Proxy password; Joe fixed (but not really). Got SAPS server installed and working for Northern Trust Passport software at workstations of RNB, KG, KH, YE. Showed me how to do it for future reference (notes in file). Addressed Exchange questions. Downloaded updates installed on server. Showed me how to do workstation portion of McAfee antivirus software. Set up Ann's computer as had used her monitor during configuration. Instructed me to use *.pwl to find the files to clear windows passwords in order to change Stacy's password. (8:30-4:30-lunch)

11/3	Finished installing the McAfee antivirus software on each workstation. Joe connected the cable and switch to use one monitor with both servers. He answered assorted questions regarding new products and assisted me in what old software and information to throw out. He will order a cable for the UPS. He showed me how to connect the keyboards and mice to the switch to use as one in the future (when the server is down).

Backup Exec did not run last night; "still loading" message this morning. Joe shut unit off/on and I shut down and restarted Backup Exec Server in Services. (2)

11/4	Kathy said she had trouble when she tried to open Netscape again first thing in the morning. When she keeps trying, she eventually gets in; Ann reported she could not open Netscape later in the evening, again! I check the proxy settings on Kathy's and added them. I'll do the same at Ann's.

Last night's back up didn't run, again. I took the server down and connected the two keyboards and mice to the switch to be connected as one keyboard and mouse for both servers. Then, restarted both servers. All is well.

Joe stopped by regarding the above. He researched and then installed Proxy Client on Kathy and Ann's workstations. [Start in bradley2, mspclnt, setup.exe; reboot. Change proxy setting in Netscape to direct connection to Internet.]

Jennifer called about the SmartStor software upgrade and how to download it from the smartstorage.com web site. Joe helped figure out where and how to configure the share, etc. (\\bradley\smartcd, rather than the default of smartstor -- on N drive). All working fine. The serial # is: 62C9AABAEEC5; and the key # is: 18F- 2AEF-AF5F-5.

11/5	At 7:30 this morning Kathy had a different error message while trying to open Netscape today. She said it had something to do with being unable to connect to a server. She tried again and it successfully opened.

Alicia receive the original problem screen -- to please enter a proxy password for address 192.168.100.1 80. When we closed and tried again, it let us in without asking for a password.

Bill Schambra reported Proxy asked him for a user name and password when he tried to open Netscape this morning. He's been traveling for a few days so hasn't been aware of the recent changes. He entered his user name and network password and after a while it let him in.

(Kathy's has the client portion you installed yesterday, Alicia and Bill do not.)

Backup Exec was "still loading" at 8:00 this morning. I aborted the job and changed the daily to not include the verify and set it to run now.

I'm wondering if there could be something happening on the network prior to the 11pm scheduled run time that is causing the tape to eject (like a power interruption?) and therefore not be available to "load" when the job starts at 11pm? This message is becoming much too frequent! Perhaps a new tape drive is in order! Our current one was purchased from Tushaus in November 1997. The tape is brand new, first use.

Also, I E-mail Joe the above and following: I checked my event viewer to see how the backup is running and noticed the following message for each user:

NT User BRAD_FOUND\Administrator logged on to Ann Herbst mailbox, and is not the primary Windows NT account on this mailbox.

As administrator, I did not even open Exchange -- unless, is this possibly part of the backup that is currently running and perhaps trying to back up Exchange?

Also regarding the back-up, following is a series of entries in Event Viewer, application:

11/5 8:09: Job "Daily" ended in an error state. Examine recent event log entries and the Job History for details. (This is when I aborted the job, but I didn't start and stop as seems to be indicated below, followed by the Exchange messages.)

11/5 8:24:02 MSExchangeDS ((277) ) The database engine is starting a full backup.

11/5 8:24:11 MSExchangeDS ((277) ) The database engine has stopped the backup procedure.

11/5 8:24:18 MSExchangeIS ((365) ) The database engine is starting a full backup.

11/5 8:37:18 MSExchangeIS ((365) ) The database engine has stopped the backup procedure.

11/5 8:37:29 NT User BRAD_FOUND\Administrator logged on to Alicia Campbell mailbox, and is not the primary Windows NT account on this mailbox.

What does all of this mean? Is it okay?

Also, there are several messages at 5:00am referring to on-line defragmentation----

MSExchangeIS ((365) ) Online defragmentation has completed a full pass on database 'd:\exchsrvr\MDBDATA\PUB.EDB'.

11/8	Mike Uhlmann called me at home Sunday morning as Netscape continually requested a user name and password. Moe from TCS came to find out why no one could get out over the Internet. Pinged our serve fine; pinged gateway to no avail. Restarted Cisco router and all was fine. He changed the two user accounts Proxy set up upon installation to be available at all times, therefore eliminating the proxy request for password. He unchecked the client portion of proxy on Kathy's workstation so Passport could go out over the dial-up connection. I did the same on mine. He found bookshelf share s/b bookshelf, not cdrom and fixed it in the log in script. All available again!

Received: 17" monitor to be used in a guest office; SmartStor service agreement and software; Digitech's PaperVision CD-ROM.

11/9	The back-up was stuck at "loading" again this morning and the tape had popped out. I replaced the tape and the "loading" changed to "failed." I turned the unit off and on. Joe will look into a problem with the tape drive unit, or back-up exec software. He is also investigating the UPS battery alarm.

11/10	Back-up did not run again last night–"device not ready." I tried to run the back-up manually, now. Device not ready error message again. I stopped and started Backup Exec Service and tried to run backup again, with same device not ready message.

Kathy reports she still cannot open a web site address e-mailed to her by clicking on it, as before.

11/11	Back-up did not run; same errors again -- "loading" reinserted tape, changed to "failed."

Mike U. & Dianne report no Internet access. I tried to start Internet Mail Connector in Services; it wouldn't start. I pinged our server fine; timed out when I pinged the default gateway. Called TCS; Joe will call back. Called Internet Connect; their switch is working. After investigation, I rebooted the second file server (proxy server) and again unplugged all connections to the router. It pinged successfully. I was able to start the Internet Mail Connector in services and get on to Netscape.

At lunch time, Gary and I shut the server down and unplugged the Bradley Server from the UPS battery back- up and plugged it into the bottom left UPS battery back-up unit. The mouse cords became unplugged and we had to reattach to both mice to their servers and black box.

Joe walked me through installing a new driver for the tape back-up unit. I need to reboot the server at the end of the day for the changes to take effect.

11/12	Back-up did not run again last night; same "loading" error message, even though we rebooted the server for the new driver to take effect.

The APC Smart UPS is beeping every five seconds. Joe had me call APC (800-800-4272). I spoke with Keith there. The unit is not performing as expected. It did not go to Replace Battery during the self test or loose power. We unplugged the power cord and nothing happened, the unit continued to perform. Afterwards, the replace batter light came on for a short time. The beeping stopped after much jiggling of cords. The unit is old and should be replaced to be on the safe side. It still shows full power. The bottom left UPS unit (which the file server is now connected to) is model # 1250net; serial # S94083500435. A trade up program is in effect at their web site: http:\\commerce.apcc.com with user name kmorriso@apcc.com password keith923. Our UPS 900 units are even older. Probably should replace all three units.

I showed Gary how to reset the Cisco router in case Internet access is down Monday.

TCS will try to have someone here this afternoon to install the Backup Exec service pak upgrade and to reinstall the Exchange Internet Mail connector, as it in giving an "internal Windows NT error" message and will not start since the unexpected shut down this morning.

Moe of TCS discovered mspclnt file missing, which is needed by Exchange to use Internet Mail Connector! Did not need to reinstall Mail Connector. We restored the file from last night's back-up tape, even though Back- up Exec says is didn't run, part did. Stopped when it required additional tape, yet other jobs ran requiring more space than this! He also searched for answers to the back up problem. We can restore from the tape and erase the media, but cannot run a back-up (even manually). A new tape drive unit is needed.

Kim having trouble printing to color printer; I cannot purge the print job, even after turn the printer off/on! I asked Kim to shut the printer and her workstation (with the job I can't cancel) down for at least five minutes. Upon restarting workstation and printer, all is well. Karen reports Lotus errors in saving files; instead of save, we used save as fine. WordPerfect shuts users down for no reason! (KT, YE)

11/15	While I was out, Bill B. called Joe at TCS as several users could not log in. Possible power surge tripped circuit breaker; reset it. Checked on tape back-up unit. Under warranty; replacement should be here Tues.

11/16	Bill B. illegal operation error, kernell32. Checked gateway and changed to conform to mine; uninstalled and reinstalled Netscape Navigator. Error message continues and cannot open Netscape. Joe found bookmarks file corrupt; deleted, all is well. He installed the new tape drive unit and helped me order on-line, 2 APC Smart-UPSS 1000's @$625=$1,250.

11/17	Back up ran fine last night! The new unit was the problem and has been replaced under warranty.

11/30	I set Sharon Stockman up as a user on the network, including Exchange.

12/6	The back-up did not run Friday night due to a I/O error (hardware??!). Karen/Sharon report cannot connect with modem pool, again. Joe of TCS added memory to Gary's NT workstation. He discovered Microedge site is down (as we cannot contact them using FTP or even Internet site; left a VM message for tech support). He looked at back-up and suggests we stop/start services and test, then reboot if necessary. He'll look into a newer update of our software version to avoid future problems. He reinstalled SAPS at Karen's workstation. I registered at the spartacom.com site for service. Joe will follow up this week. (I was able to reach the modem from my workstation, before re-booting the server.)

I re-booted the file server, turning off/on all attached equipment.

12/7	Back-up ran fine last night. E-mailed Joe. I gave Sharon permissions to access Bob's and Karen's U drive.

Dionne's -callsdo file is suddenly corrupt. It requests a password when she tries to open it. The file from last night's back-up was also corrupt. We restored from Wed.'s tape, but it was corrupt when copied on top of the corrupt file but okay when previous file renamed or deleted and then restored fresh.

Need Joe's help sending bradley.zip ftp to Microedge.

12/8	No back-up last night, as anticipated. Joe was here. He determined the back-up problem to be the SCSSI cable connection of the back-up unit through the CD-ROM tower. Tomorrow he will move the back-up unit to bradley2 using a separate SCSSI cable and reinstall it there. It will probably take longer to run as it needs to cross over to the second server to be backed up. Therefore, we will start the back-up at 10pm instead of 11.

He looked at the SAPS modem connection at Karen's workstation for NTC, which is the only one that doesn't work. He changed the NTC phone number and all is fine, although he reinstalled it yesterday to no avail.

12/9	Joe installed Powerchute on both servers for each UPS unit. He disconnected the backup tape drive unit from bradley and connected it to bradley2 and installed the appropriate software there. He changed a phone number at Karen's workstation for the SAPS modem pool and it's working fine now. No explanation why it wasn't working before.

12/10	The back-up ran fine for 3 1/2 hours; it failed due to inability to access Sharon's e-mail. Joe said I should set her mail up at a workstation and it will be fine tonight.

12/13	Back up took 57 hours to run! I took "G" drive off for tonight. I added user Compuware to the User drive and JW to GFW. Jan Wefler will start the CD-ROM agenda project on Monday, 12/20/99.

12/14	Back up ran fine.

12/15	Back up still running, but tape popped out. I inserted another one and refreshed it. At 3:30 it was still running and I deleted the job. It then indicated successful and tonight's job is shown as scheduled.

12/21	Downloaded self extracting files of Gifts for Windows updates: 35-admin.exe, 35-gifts.exe, 35-repts.exe, 35- date.exe. Copied to appropriate directory while all users out of Gifts. Copied date file to each workstation's windows/system directory.

Back up ran ok last night, but was still "running" this morning. When I okay the dialogue boxes it changed to successful.

Tim Anderson stopped by with a Tushaus mug for us. I asked him to see what he could do to get us the Standard version of Crystal Reports v.6.0 as we received the Profession 6.0 version.

Chris of Toepfer Security installed the new software for the security system. He moved Gary's NT workstation from his office to the library closet. (No Administrator password.) We excluded from the DHCP manager address 291.168.100.200 and used it as a dedicated IP address for the security system. (Joe walked me through how to do this–easy.) Gary will need another workstation at time of the move next door.

Stu of Microedge called; we discussed the problems.

12/28	Di and Stu of Microedge called today. The problem with the grants not pulling into the reports was solved. Somehow, the grant fiscal year in the general tab of admin preferences was changed to be as of the first payment! We changed it back to FY=award date. Closed and re-opened Gifts. Any grant awarded since 11/16/99 or after needed to be rolled back to pending and re- awarded so the database would pick up the correct FY! Any grants that already had payments need the payments voided before being rolled back to pending and then after awarding the payments needed to be scheduled and paid using the same info as was voided. Wow! Mission accomplished! I verified the numbers same as I started with as to what was awarded during that time frame.

12/29	The back-up was "loading" when I checked it this morning. I turned the unit off and on and then it started to run. I canceled that back-up and set a new one to run including only the files modified in the past two days. Gary took the complete tape from Monday night and this partial from today to the safe deposit box. Tonight's back-up is set to run as usual.