COMPUTER DIARY 1998

1/5	Netscape not working. Checked services; all "working." Checked log; communication errors. Checked router; unplugged. Plugged in, all is fine.

1/12	Vern Maples of IMC copied GIFTS.MDB file to his tape in order to write query for appropriate information to be found with ID#s in the archive software.

1/13	Bill B. notified me he'd be installing the American Freedom Library CD-ROM to the following workstations, in addition to his own: Bill S., Alicia, Leslie, Kelly.

1/14	The merge fields are not available when I go to edit an existing letter template in Gifts, while they are available when I create a new template. I E-mailed helpdesk@MicroEdge.com 1/19/98 to find out why. I suspect it may be related to having moved the directories when discovering the proper path is J:\GIFTS, not J:\.

1/19	Kelly wants to be able to print portrait from Netscape Navigator as default. We changed the settings, applied them, and saved, but the change does not stay. No solution.

1/20	Wendy from MicroEdge called to explain how I should reattach the .mrg files to the letter templates. Open as usual the template to be edited. Choose "insert field" and "ok" when error message received. From next screen select "date file" and then go to the J:\template directory, selecting all .mrg files. Find and select the file with the same name as the template being edited. Save document with this new association.

1/21	I deleted Jill as an Exchange user.

2/2	Dianne received message when logging in that the server could not be found. Event viewer indicated not enough licenses. License manager revealed 2 additional licenses for Dianne, with wrong server indicated. I deleted those. Also, changed her network and windows password. When logging in again, noticed the server indicated was incorrect so changed back to brad_found and she logged in ok, except mouse was inactive. Replugged it in and restarted fine.

Dan's PC froze. He received fatal error message when saving changes in the calendar. Ctrl/alt/del, stuck; powered down. Replugged in the network connection to the PC and logged in fine.

2/3	I downloaded Adobe Acrabat Reader to my local hard drive in order to print tax forms from Netscape.

2/5	Dean installed the additional SCSI hard drive to the server in order for Vern (of IMC) to install the Jukebox to it. It is drive G.

Bill B. is investigating (& downloading) AOL in order for Bill S. to be able to review a specific new paper.

Leslie received error messages, beginning with permission denied, when attempting to log into Gifts for Windows database. My station would not let me change users, or log back in when I logged out. Event viewer showed net bios errors. Message needing OK "Ecrasement rq s; CommRec" to continue with administrative log in on server. With everyone out of Gifts, I ran the J:\Gifts\repair.exe successfully and everyone again has access to the database.

Liz reports netbios errors, resource "pool (com2)" when typing response to an E-mail message. Message needing OK "sprsrvnt.ext application error" when approaching server. No new netbios errors in log. SAPS server disconnected; restarted in "services." All is fine again.

2/18	Vern of IMC and Dean of TCS here to install jukebox to server. Vern will also install DocuRom software; Dean assisted with technical questions and removed server software from P90 and installed workstation software. Dean changed order of PS/2 Mouse to Serial Mouse.

Needs to be installed to each workstation, after installing MS Internet Explorer (bat file in "M") to each workstation. Vern showed me how to do this, how to use the DocuRom software including admin module, and how to install CD-ROM's to the jukebox. He also said he'd be back another time to go over it all again and actually install our first batch of CD's. He also registered our product today.

Note: In the future, we will need to uninstall SmartStore before installing another service pack to NT Server and then reinstall SmartStore as service pack will overwrite SmartStore system files.

Notes for DocuRom file:

Administrator password: AHNWOON

-- other installed users/passwords: demo/ grok ; spock / eyegrok

(client security/password: 12616/512613)

DocuRom database file:	M:\ db \ que.mdb

SmartStore: N:[\\ bradley \ smartdc ]

Install M:....32 bit 70a at workstations

MicroSoft.com\office on internet;

find Word97 viewer to download.

To install CD's:

My Computer -- SmartCD for access

slots -- add

system -- build file system

2/19	Back up Exec did not run last night. Today it said scheduled 2/18. Upon opening Exec I received the following message "Hardware device HP C1533A A612 (SCSI 2, Bus 0, ID5, Lun 0) could not be found for device HP1." I checked settings and then scheduled jobs to find scheduled 2/19. Everything appears to be in order. Perhaps after yesterday's ups and downs Exec needed to be opened to be re-started???

2/24	Dean & Carrie were here to finish installation of software to "new" workstation at Dionne's former desk and set up Dionne's and Alicia's workstations in new office. (Dean will order longer cord for DMD & AC.) I asked him to find out why we keep getting messages that we're out of licenses (in the wee hours of the morning) even though I continue to "add" in license manager.

2/25	Downloaded Acrabat Reader to Bill B.'s PC to enable viewing of the WI Blue Book. Installed MicroSoft Internet Explorer to the following workstations in preparation for DocuRom to operate: KA, WAS, DJS, AC, DS, already was on DD, LS, BB.

2/26	I installed MSIE (as above) and Gifts for Windows to new workstation and added icons for Lotus, WordPerfect, and Calendar.

3/2	Carrie from TCS changed Dionne's and Alicia's network cords to longer ones.

3/3	Bill's computer in library extremely slow and won't print. Checked settings; deleted print jobs; checked network settings; restarted PC and now 95% system resources free instead of 89%. Better; print test page to 1st floor printer ok.

3/16	Added Mike Hartmann as new user to Network, Gifts & E-
mail. Installed Gifts, Bookshelf; adjusted settings in WP, Lotus. External E-mail not working. Norton Anti- virus says needs NT v. higher than 3.51 in install this version!!!???

I cannot open the Microsoft License Manager!?

3/20	Added Kim Thorley as new user to Network, Gifts & E-
mail. Will not do workstation set-up until Marcia moves downstairs. (Need to change user name in mail/fax settings at her workstation & MC's at Liz's.)

When opening user manager at filer server, message says "can't find domain to administer." Doesn't give me prompt to "change" the domain to another name either.

3/23	E-mailed Dean regarding license manager, Norton anti-
virus on new workstation, unable to open user manager.

3/31	Deleted Liz directory, etc. using Explorer and from Exchange. Changed Exchange on Workroom PC from Liz to Marcia. Changed reception desk from Marcia to Kim.

Many error messages by various people in Gifts. All closed out; ran Repair successfully.

Changed Dionne's password.

4/1	Outbound que of Exchange lists all of today's outgoing mail, including time delivered! (If delivered, why are they in the que?) Each workstation indicates items sent, but no receipts are being issued.

Bill S. needs a WordPerfect printer driver installed to his HP LJ2 printer in order to solve the " problem (having copied older document to new ...) all he gets is the square instead of ".

I restored Liz's directory from Monday's back-up tape, in case it had anything to do with the recent variety of problems. I'll leave it on for awhile.

4/2	Outbound que of Exchange lists all of yesterday's and today's outgoing mail, including time delivery attempted. Each workstation indicates items sent, but no receipts are being issued. Internet Connect service is ok; tried to ping -- no response from our server. Stopped Mail Connector in Services; tried to restart and it would not. Took server down and restarted. Mail Connector did not start automatically. When I try to start it in services, I get an internal Windows NT error message. Many event messages relate to Exchange.

However, other problems have cleared up. I can open License Manager again, and no error messages when opening User Manager or Server Manager!

Dean was here 1:30-2:45. He found the IP address for default gateway on server had changed! He changed it back to its proper address (207.67.82.250) and all is well again on Exchange! He added network printer to Bill S. workstation, which needed the Windows 95 CD- ROM. He said the necessary files are also on the Server CD-ROM, so we used those. I installed the WordPerfect driver to the 2nd floor printer for Bill to fix the " problem. Dean also installed Norton anti- virus on Mike H.'s "renewed" workstation.

Server address = 207.67.82.1; sends to Router address = 206.67.82.250; sends to INC address = 10.1.10.2. The Router address had changed to INC address.

4/6	Many users reported error message no domain server can be found; network applications not available, & when I tried my logon at their workstations same message received. All PC's affected except YE, KG, MC, (LS a different message)! Dean responded promptly to cry for help. He found the DHCP server was not assigning addresses. He stopped and restarted the DHCP server in services. After that, when a workstation attempted to log on the request for an address came through and was assigned as usual. My workstation was okay because is has an assigned TCP/IP address, and Karen's uses a different protocol to request an address. (Dean here @30 min.) All working my 10:15.

Mike H. cannot use Netscape or I.N. Exp. Messages check URL, DNS server not found, cache copy to view.....

4/7	Spoke with Dean re: above problem. After checking many settings and addresses, Dean advised I call Internet Connect. There I spoke with Lou. He had me change to enable DNS on the 3 workstations that did not work properly and use their primary server address of 204.95.160.2 instead of .4 (backup server giving them some trouble). This changed proved effective at all three workstations (MH, DD, BB).

4/15	3 of 6 monitors arrived today. I installed them at workstations of BB, MH, MC. Also installed PageMaker 6.5 on Bill B.'s hard drive.

E-mail to Liz did not go through. When opening connections at Exchange Server, wouldn't open. Message: Extension SMTP could not be loaded. Specified module could not be found. MS Windows NT ID# 0xc002027e Abort/Retry/Ignore. When I ignore, opens but tab selection not the same. All services are started in server manager. Left non urgent message for Dean.

4/16	Last 3 of 6 monitors arrived today. I installed them at workstations of KT, AH & left HF ofc boxed.

4/22	System working fine; previous Exchange problem cleared up! Requested Year 2000 Compliance info from Tushaus regarding our network and MicroEdge. See file.

4/29	Out sick yesterday. DD removed prior back-up tape but did not insert another. Locked Admin. as password had been changed, though instructed not to open file server admin. Naturally, no back-up. When I inserted new tape, Back-up Exec said hardware not installed; driver could not be found. I tried starting and stopping Back-up Exec in Services. Did not restart. Took server down and when it came back up, Back-up Exec and Exchange didn't start. I thought that perhaps these items are somehow connected to the admin password, or somewhere have an admin password of their own that I didn't change, and now could not get to. I changed the password back to just the numerals it used to be. I stopped and started the server again and everything started as it should.

5/1	With all users out of Gifts, I took a back-up of all J:\Gift files using Back-up Exec at the file server. From my workstation, I Downloaded Gifts.exe, Admin.exe, Utility.exe, Reports.exe to C:\tempgift from Microedge web page. User name = gfw password = nat12 (our serial #21592). Ran each of the 4 executables in c:\tempgift. Copied files to J:\Gifts. After testing database info and reports, deleted all files in tempgift directory, and *down.exe from J:\gifts (which I inadvertantly copied in the process). All seems ok. I notified users via E-mail.

5/27	Divinesh from Tushaus installed the Sound Blaster (sound card) on Marcia's PC.

6/10	Terri and I cleaned out the computer storage closet and reorganized it, throwing much old material away.

Jack from Tushaus called to say he is our new account rep. If we need to order anything, he's the one to call. Dean will still be our technical service rep.

6/11	Note to myself: Before leaving on vacation, I placed a copy for safekeeping (original will be used in my absence) of Bob's June '98 letters in the H:\wpdata\inv\club directory.

6/15	Came in to change Bill B.'s password.

6/22&23	Moved Dan's PC to his new office (HF's old office). Set up HF's PC in spare cubicle on ground floor and moved Mike's PC to Dan's old office on 1st floor.

6/25	Felton Benton from TCS replaced the scanner part of the ground floor printer. (He was out twice while I was on vacation last week to repair 1st floor printer and determine parts needed on ground floor.)

Installed Kathy Huegel as new user to network and E- mail, using HF's old PC at ext. 24 ground floor.

6/30	Installed Lotus 123v5 on Kathy's PC.

7/3	Checked automatic envelope maker in WP on library PC and left directions for Bill on how to use.

7/6	Fixed Marcia's access to her files, security permissions.

7/7	Added users to DocuRom admin module (password ahnwoon).

7/10	Installed Lotus on Kimberly's PC.

7/22	Working with Angie at MicroEdge on Sched. of Appro. & Pay. report errors occuring since downloading the Gifts update on 5/1/98. (See file.) Zipped gifts.mdb and E- mailed to her.

8/7	Last night's back-up aborted. I cleaned the tape drive for tonight's back-up.

8/10	Friday didn't back-up again; "device not found." I stopped Back-up Exec server in Services and restarted. Tried to back-up; no device found. Took the server down and brought back up (@12:30) and all is well. Ran back-up of drive D fine.

8/11	Vern and Brian of IMC here to train and install first CD-ROM of archived grant files! Vern also installed 7.1a upgrade (32 bit) DocuRom software and applicable Admin Module on my hard-drive. I will install each workstation from the file server, drive M. (Location to "look to" at each workstation will be their local CD-ROM drive!) Instruction manual (and Acrobat Reader 3 Exe) on M also. Users are first name, last name password, in most cases. [To modify users, etc., from admin module select modify users, M, DB, Login.] At file server, SmartCD, with ROM highlighted, double click delete, close CD-ROM door, wait to see it is empty; double click add, ok. As before, build and mount file server. Prior, CD-ROM info needs to be added to the Rocu-Rom database from my workstation. Choose Load CD. Today installed at workstation's of William, Mike, Bill and Dianne.

Successfully restored H:\WPDATA\TRAVEL98.WPD from Friday's (Monday morning's) back-up tape. Alicia reported the file had become password protected, for no reason and this has happened to other TravelXX.wpd files in the past.

8/13	Installed Docu-Rom at workstations of: Leslie, Kelly, Dan, Alicia, Dionne.

8/24	No backup from Friday night; "bad data" message received. I ran the cleaning cartridge through in preparation for tonight's backup.

9/1	Envelopes jam in my printer and 1st floor.

9/2	Felton Benton from TCS to check printers; will order 2 new envelop feeders to arrive next week.

9/3	Received message at file server that we're OUT OF VIRTUAL MEMORY and recommend increasing paging file. Left VM message for Dean R. at TCS.

9/8	Install of 3.0 upgrade to Gifts for Windows:

System backed up fine last night.

I have appropriate permissions.

Enough disk space (253MB).

Disabled virus protection.

Followed network upgrade instructions.

Didn't receive configuration disk; moved to next step.

From control panel, add/remove programs, install.	-- After waiting 5 minutes for any response I rebooted and tried again with same results. After waiting 5 minutes again, I called Microedge support (8:50 am) reference #33539; they will call back. (Wendy called back at 9:20 am.) After total of 15 minutes, while CD- ROM drive active, searching, finally received the following message:

"Unable to find setup.exe"; used browse line, selecting drive D; Microedge "D" not accessible cannot read from specified drive; retry; a device attached to the system is not functioning; cancel, cancel.

-- Received same messages after trying via start/run/browse.

-- Received same error messages using Leslie's workstation. Inserted Harvard Graphics CD-ROM and files found immediately. Wendy will send a new CD-ROM via Federal Express to arrive before 10:00 tomorrow.

9/10	Felton Benton of TCS was here to clean the 1st floor printer; hopefully the envelop feeder will work if needed (I currently have it on my printer, since mine is worn out.)

Received new CD-ROM from MicroEdge and will attempt to upgrade Gifts for Windows. (Started at 10:30 a.m.) Server upgrade went fine. During the database upgrade, received the following message: 1. A Tables entry with the same ID as a new Tables entry has been found. You will need to replace the code "170" in the "Tax Status" code table with a new code and re-run the upgrade. 2. **** DUPLICATE TABLE CODES WERE FOUND. Please contact technical support for detailed instructions. You should not use your Gifts for Windows system before resolving these problems.**** I called technical support and faxed a print out of the above message to them. Wendy called back and said not to worry she's faxing instructions on how to replace the code in question and then I can continue from there. I received her fax and the first instruction was to log in to the Administrator Module. When attempting this, I received a message "File Not Found: VSSPELL.VBX" with the yellow triangle containing the black explanation point." I called technical support again.

When Wendy called back she said I'd need to run the workstation install at the workstation I'm using. (Why didn't they tell me that to begin with!) I followed the written instructions and it worked fine. The admin module would not let me in using my YE user name so I got in using admin and appropriate password. I continued by renaming the old code in question and creating a new code and replacing the old code with the new code, deleting the old code. Then I tried to run the database upgrade, it froze and I needed to reboot. When I continued, it gave me 15 codes (all states) that needed to be changed before proceeding. Seeing a pattern, I changed all fifty some codes and it would not let me delete the old code. I called Wendy again and she explained it was the code line, rather than the description line, that needed to be unique. I then (one at a time) renamed each old code "1" (so it was then different than the new code) and was able to delete the old code. I proceeded successfully with the database upgrade.

I went into admin module and activated users and verified preferences and settings. Since my workstation was already installed, I proceeded to upgrade workstations as follows: DD, AC, WS, DJS, DS, BB, MH, KT, MC, LS, KA. All is well.

Worked with Dionne using the new AP interface to cut export/import checks via Quicken. Trouble importing. Called MicroEdge at 4:50 asked to be called Fri. am.

9/11	Diane from MicroEdge called. We went through the import process. She recreated the situation on her module and had same problem of transactions ignored. She found if import range equals date of transaction (instead of schedule date range) they import fine. Dionne will need to delete the duplicate entry of each item in Quicken that was somehow created during our many attempts, but the import ran fine.

I placed a call to MicroEdge technical support regarding the letter templates. I've found the templates we were using are now pulling in different fields than before. [Example-GPR form: amount requested = disposition date; project title = request status; request ID# = evaluation-long. The new fields, i.e. evaluation-long, are not available from the insert field merge list either.] Mentioned to Di at time of above resolution and she'll get back to me; I faxed her a copy of the template in question. Newly created templates have the new fields available and merge just fine; the templates created in 2.5 are problematic.

9/14	E-mailed Dean at TCS regarding Kelly's printing problems (copy follows):

While I'm told that Christine and Donna did nothing to the system except temporarily change the logon script when they were here to analyze for the Y2K project, but as of the following day I had complaints from the staff that everything is running slow.

Kelly's workstation in particular is troublesome. At first his problem seemed to be printing a large document off the internet. Once I cleared it in the print que, things progressed ok. Now, his list of printers keep disappearing from the printers menu! When he prints anything, the printer goes off-line. It takes forever for the system to respond to the uncheck the "work off-line" command. I reinstalled the 2nd floor printer at his workstation and the problem continues. Other messages indicate that Kelly's workstation not seeing any network printers at all. Many times he doesn't show up in the list of those connected to shared resources that I know he's connected to (or should be), even when I "refresh" the screen.

Other error messages occur "integer not divisible by 0" and the usual system error of not responding, quit application ..... and "probable cause not enough memory."

It is my understanding that we're no longer using the print spooler in the services area of server manager, since our previous printing problems. It does say automatic, however, and started, when I check there.

When I check space available, we seem to have plenty, i.e. Kelly's hard-drive has many times the used amount.

I did, one time, get the system error message regarding virtual memory as I wrote to you a few weeks ago.

I've check and checked everywhere I can think of to find a problem and even reinstalled the printer. Perhaps you could advise me or stop in and take a quick look at the system. I don't know what else to do, but Kelly cannot continue shutting down each time he prints a page.

9/15	Intended to take server down to hopefully resolve Kelly's problems. 7:30 am--Dianne & Kathy reported could not log on to network. File server indicated with every click that we're out of virtual memory. I changed the paging file (initial: 96 to 115; maximum: 146 to 180) and restarted the file server. I deleted a document waiting to be printed from Ground Floor printer (Kathy told me she and Karen could not print yesterday). No further error messages and we are able to log on to the server. Backup did not run last night; no explanation given. I E-mailed Dean to let him know.

Another E-Mail to Dean: Alicia needs to use PowerPoint, a presentation graphics program on Microsoft Office (MSO). MSO came already installed on the Dell PC's. She has a Compaq. I don't have a diskette for MSO; it's not on the network to be installed from. Is there any way I can install it on her PC with the resources available to me now? There is a sense of urgency in editing a document sent to us by a consultant using PowerPoint.

Called MicroEdge Technical Support regarding pop-up error messages I encounter when creating a new request and moving to the affiliations tab, or creating a new organization and moving to the codes tab. "Technical Support info: [ddeLinkExec] Error #285 Foreign application won't perform DDE method of operation." The assigned me reference #33654.

Dianne reported she could not open Bradley calendar. I could not open it at my workstation either (message said "in use"). I checked what is in use via server manager, and found the system reports she has it open. I checked at her workstation and it was not open, so I deleted the connection and opened it fine here. I let her know it's working again. Later she tried again and it was stuck. I advised she restart her computer and now all is well.

9/17	Di from MicroEdge advised me to run "GFWDBM.EXE" from J:\Gifts\ and choose Repair/Compact to improve the speed on the database. I ran it at 4:45; it finished at 5:20.

9/18	When I tried to open GFW, I didn't get to login screen, but after double-clicking on the Gifts icon I received a message: "Gifts Login Aborted! Error occurred while reading configuration parameters from J:\GIFTS\GIFTS.CFG! Technical Support Info: [ConfigurationFileRead] Error #70 Permission denied." My second login attempt was successful.

Bill S. reports system extremely slow. In checking settings on Bill S. workstation, (system properties/ performance) message said "Drive D: using MS-DOS compatibility mode file system." Clicked details for further info to see that this reduces system overall performance. Dean called in response to my page. We talke @ 20 minutes on various recent problems. Currently he advised me to rem a cd-rom setting from config.sys at Bill's workstation as it would only be used if we started in DOS. Restat PC; all is well.

Received another "Notification Inbound Mail Failure" message (this one routed to Mike H. others have been for Dionne). I checked settings in Exchange Admin. que is fine but I changed reasons to deliver messages to admin and stopped and started exchange in services. Everything seems ok.

9/21	Back-up didn't run Friday night; bad sector on tape. I threw the tape out. (New tapes have been ordered.)

Wendy from MicroEdge phoned. After a few questions, she asked me to change the debugger=0 line in the gifts.sys file to debugger=-1 when all users were out of gifts. It would place an SQL icon in GFW that I should turn on when entering the sort of things that have been causing the error messages. It will record the behind the scenes information for me to send to her (via e-mail: wendy@microedge.com). I will copy each but send only the one preceeding the error message. It will be time consuming, but should be effective.

Continue to received "Notification of Inbound Mail Failure" messages -- I guess as I should be.

9/22	The spacebar on Kelly's keyboard sticks. Replaced it with the ergonomic keyboard from the storage closet.

Remmed the speakers setting in config.sys at DJS workstation as I did WAS last week, hopefully to make workstation faster.

Dionne had trouble importing from Quicken to the GFW interface module. Di at MicroEdge had me e-mail our .qui file to her. She discovered we had removed the transaction number (located on the memo line) when we edited the memo line to remove project description. She pointed out the setting to not include the project title on the memo line so we would not inadvertantly delete the transaction number again. She instructed Dionne how to replace the transaction number in order to complete the import to Gifts.

Bill B. could not use internet (URL not found) mine and others worked fine. When I checked settings, nothing was there! I entered specifications accordingly, rebooted and all is well.

We successfully downloaded winzip95 to his c:\programfiles in order to open (and later zip) a very large zip file from a listserve e-mail.

Kelly noticed unusual files in his user directory that were not there before. They are usual desktop files, from what I can see, but I'll look into this.

9/24	Sent debug/trace info regarding GFW DDE/#285 error

& 9/25	messages to Di and Wendy via fax and E-mail as noted:

FAX TO WENDY and DI AT MICROEDGE:	212-757-1714

FROM: YVONNE ENGEL, BRADLEY FOUNDATION

DATE: September 24, 1998

As per your instruction, I changed setting to debugger=-1 in gifts.sys file and turned on the SQL icon in GFW.

As I was entering a new organization from the organization tab, I entered information on page 1 and then moved to the code tab and entered one code there and clicked ok to save the record. The following is the debug/trace I received just prior to the DDE #285 error message. The request was saved and I exited fine.

Insert INTO Codes (ID, Table_Master_ID, Organization_ID, Request_ID, Contact_ID, Donor_ID, Level1_ID, Level2_ID, Level3_ID, Level4_ID, Level5_ID, Allocation_Percentage, Allocation_Amount, Primary, Branch_ID, Create_Date, Create_User_ID, Change_Date, Change_User_ID) Values(79809,9, '10001056', '0', '0', '0', 1044,0,0,0,0,100,0,-1, 0, #09/24/1998#, 'YE', #09/24/1998#, 'YE')

I moved on to enter the new request related to this organization with no further error messages.

The next request I was entering originated with an existing organization in GFW. When I focused and moved to the requests tab and completed page 1 of the record I moved to the code tab. There I removed the first code (budget category) and inserted a different code. When I clicked on the affiliations tab, after several debug/trace messages the following one occurred right before the DDE #285 message:

Insert INTO Codes (ID, Table_Master_ID, Organization_ID, Request_ID, Contact_ID, Donor_ID, Level1_ID, Level2_ID, Level3_ID, Level4_ID, Level5_ID, Allocation_Percentage, Allocation_Amount, Primary, Branch_ID, Create_Date, Create_User_ID, Change_Date, Change_User_ID) Values(79814,14, '0', '981141', '0', '0', 1070,0,0,0,0,100,0,-1, 0, #09/24/1998#, 'YE', #09/24/1998#, 'YE')

The next request I also entered from an existing organization and after changing one code (fund) and moving on to the affiliations tab, I received the following debug/trace message (after receiving several other debug/trace messages first):

Insert INTO Codes (ID, Table_Master_ID, Organization_ID, Request_ID, Contact_ID, Donor_ID, Level1_ID, Level2_ID, Level3_ID, Level4_ID, Level5_ID, Allocation_Percentage, Allocation_Amount, Primary, Branch_ID, Create_Date, Create_User_ID, Change_Date, Change_User_ID) Values(79820,14, '0', '981142', '0', '0', 1070,0,0,0,0,100,0,-1, 0, #09/24/1998#, 'YE', #09/24/1998#, 'YE')

I hope this information is helpful. I'll continue to monitor this situation and send further updates as I have them.

I will be out of the office next week Monday-Thursday, but I'll be here Friday this week and next. Thanks again!

FAX TO WENDY and DI AT MICROEDGE :	212-757-1714

FROM: YVONNE ENGEL , BRADLEY FOUNDATION

DATE: September 25, 1998

The saga continues:

This morning I entered a new organization but nothing on the code page. When I created the request related to the organization, I did enter codes and received the following debug/trace message just prior to the same error message:

Insert INTO Codes (ID, Table_Master_ID , Organization_ID , Request_ID , Contact_ID , Donor_ID , Level1_ID , Level2_ID , Level3_ID , Level4_ID , Level5_ID , Allocation_Percentage , Allocation_Amount , Primary, Branch_ID , Create_Date , Create_User_ID , Change_Date , Change_User_ID ) Values(79822,6, '0', '981143', '0', '0', 1017,0,0,0,0,100,0,-1, 0, #09/25/1998#, 'YE', #09/25/1998#, 'YE')

Then, wanting to move along quicker I turned SQL off. I entered a new request from an existing organization. I did not change anything on the code page (there were several default codes already in place) so I moved to the affiliations tab and received another DDE #285 error message! While I viewed the code page, I made no changes but still received the error message. Unfortunately I don't have a copy of the debug/trace. Oh well. Maybe next time!

So, would you say we're narrowing the problem down to something in the code table(s)?

Stay tuned for more in the continuing drama that could only be ..... The Bradley Foundation.

9/25	Met with Donna of TCS regarding Y2K research completed.

I will be on vacation Mon-Thurs next week; Marcia will change back-up tape on file server in my absence.

10/2	Bill S. reported he could not open GFW (invalid path). Upon checking, he could not find anything on the network. Logged off and back on; all is well.

Leslie opened GFW and could not successfully search for anything. It appeared not all GFW components opened. Logged off and back on; all is well.

Bill B. downloaded software from the INTERNET to Dan S. PC in order to be able to hear BBC broadcasts.

Alicia installed Adobe Pagemaker 6.5 to Mike H. PC.

Schedule of Appropriations and Payments report is pulling in same errors as reported last June/July.

10/5	E-mailed MicroEdge with new problem (above) and zipped and sent database to Wendy. Later in the day I replaced the F5.rpt file included with the "upgrade" with the older file that fixed the problem before, saving "included" file as F5.bak. The result was that Univ. of Chi. was corrected, but Claremont Inst. wasn't! E-mailed Wendy with results.

10/7	Changed back: debugon=-1 to debugon=0 in gifts.sys.

10/9	Jack from TCS changed some settings on Dionne's PC in order to enable her to have more than 2 programs open at one time. He found PowerPoint installed on Alicia's PC afterall.

10/13	Dionne reports continued memory problems when 2 or more programs are open. -- Jack of TCS suggested switching which jacks the 2 PC's in that office are plugged in to in order to verify it's the box with the problem, not the connection etc.

Bill S. get error message CD-ROM drive not found when trying to play his musical CD. -- Jack of TCS removed the REM we were directed to do for the DOS audio driver. The system wasn't seeing the installed hardware, but now is.

Jack fixed Marcia's PC so the automatic shut down won't happen when she's away from the station for any time.

Jack showed me how to run the Norton automatic download of virus checks.

We discussed proposal to purchase 8 computers, 2 monitors, etc.

Collection kit replaced on color printer. Envelope feeder delivered and YE installed at YE desk, returning envelope feeder to first floor printer.

10/15	At Jack's suggestion, I switched where the cords plugged into the network jacks between Alicia and Dionne to see if we could narrow down the source of Dionne's not enough memory problems. She encountered errors with only WordPerfect and Harvard Graphics open with she tried to print from HG today. She powered up fine, printed ok with just HG open, opened WP and still printed from HG ok for right now. This may reveal cracked wiring at the hub's connection. Our next move would be to switch the network cards to see if that's the source of the errors. If not, we've determined the problem is within the box itself.

The not enough memory problem continued since the switch of the cords.

10/19	Installed Stacy Groff as network user, including E-
mail. Moved Alicia's PC to her new office (Leslie's former). Moved Leslie's PC to reception desk (Kimberly's). Moved Kimberly's PC upstairs to her new office (formerly Alicia's). Installed local printers for Kim and Stacy (reception). Installed first floor printer to Stacy's. Reconfigured Exchange to accept Stacy instead of Leslie e-mail. Changed Kim's PC name from Pwoehrer to Kimberly. Updated virus list at Kim's, Alicia's, Stacy's, Dionne's PCs. Checked printers and set ground floor as default at Alicia's workstation. Changed Dionne's PC name from Chris to Dionne.

Can't find Quicken 6.0 CD to install for Kimberly.

10/21	Netscape unavailable! E-mail not being delivered. Called Internet Connect. They are experiencing a downtown outage and are currently working on its repair. They will notify me when up and running, probably this morning.

Last night back-up did not run; bad data message. I used the cleaning cartridge today.

10/22	Internet still down: INC says outage in the downtown Milwaukee area.

11/6	Can't open printer's. Kathy froze; Mike H. froze & continues to get "can't initialize" when trying to re- open WP. I stopped and restarted print spooler at file server, purged all print jobs. Test pages printed ok; Kathy printed ok. Mike's will not allow the live virus update to complete. Took workstation down and up; WP back-ups saved, opened, and he printed ok.

11/11	Since Alicia moved her PC down to her new office on the ground floor, she locks up several times a day. The hard drive grinds a lot. We have changed the connection at the hub, at the wall jack, and changed cords connecting the PC to the jack with no change in lock-up frequency. She's scheduled for a new PC, but didn't have this trouble with this one when she was on the second floor. Leslie's computer behaved similarly before we moved it up to the reception desk, where it now works fine. Jack from TCS will advise.

11/13	Nate from TCS was here. He adjusted virtual memory settings to look at Dionne's second hard drive, D instead of C, which was full. Works fine now.

He tested for electrical interference on Alicia's PC. Might be caused by circuit box on other side of wall and having PC and/or wires running so close to it. He loaned us a 25' cable to connect directly to server (which didn't seem to change anything. He decided to move the PC away from the wall and see how this reacts. We may use his cable from PC to jack to see if that changes anything.

Changed debug=-1 back to debug=0 in gifts.sys.

11/17	Back-up Exec "device not found" error message. Started and stopped all Back-up Exec services in services manager; still couldn't run backup. Brought server down and up, ran C,D,E backup.

11/23-25	Jeff from TCS here to install new computers. Kimberly had memory problem, which turned out to be because Dionne's new workstation and Kimberly's (formerly Dionne's) used the same workstation name and the server didn't know who was logged in where. When the name was changed, all was fine. He will be back Mon. 11/30 to finish up.

11/25	Upgraded Peachtree Accounting Software on Karen's PC to v.6.0 during the install process. Serial #16106942; registration #7678716371; user=test; password=test.

12/3	Jeff here to finish up install.

12/7	Jeff here to fine tune install problems.

12/8	Jeff added memory to 1st floor printer (16mb--24mb) and 2nd floor printer (6mb--22mb).

12/9	I installed Bookshelf 99 on the file server and each workstation (16).

GFW, YE -- errors, gen fault protection; close. Closed all Gifts related resources in use by YE. Still would not open. Restarted GFW -- file trying to open in use! Powered off and restarted, same in use message! Clicked on retry. GFW and WP opened fine when requested, although bradley.cal did not. Will watch the situation. -- means someone has calendar open, since it's in my start-up it was trying to open and could not.

Computer in MJ's office still will not see the network!

12/14	Kimberly had trouble printing to the color printer; I reinstalled the printer.

Bob could not print to the 1st floor printer. Reinstalled it. Ok.

Changed Karen's password.

Dan's PC froze and "clicked" when keyboard or mouse was touched. Could not control/alt/delete; powered off and restarted, all is well. Noticed patch cable is not cat 5, should be with all new CPUs. I will order five 10' category 5 cabels for DS, KA, MH, BB, extra.

NOTE:	While each computer stays with current user, several moves are upcoming: Dan's to MJ's office; MJ's to Dan's for M. Uhlmann. Dionne's to Bob's office, Bob's to Ann's, Ann's to Kathy's, Kathy's to Gary's area-no computer. (Gary to Dionne's office, no computer.)

Need to inventory old CPU's and monitors to give away.

Need to plan install of MJ's apartment computer.

12/16	Jim from Boys & Girls Club was here to pick up the old CPU's, monitors, keyboards, mice, etc.

Jeff from Tushaus checked out no network access in MJ's office and Dan's CD player that stops. Made some adjustments.

12/18	Changed Kelly's mouse. Added Mike Uhlmann to network users and e-mail.

12/22	Alicia's monitor was wavey, very fast, unable to use in this condition. Since we'd just moved it to new location, although it was fine that first afternoon there, since it is on a wall opposite the kitchen appliances, I switched jacks and used the extra one in Kathy's cubicle. No change. Then we switched monitors with Kimberly's to see if the monitor was the problem. No change. My first guess, the video card, seems to be accurate. Tushaus will order and have it overnighted, if possible (no guarantee because of the holidays). If it comes in they will send someone out to replace it tomorrow; if not it will be Monday.

12/23	Dan continues to lock up using Netscape, as described earlier. Apparently, it was not a corrupt bookmark. I will consult TCS again.

Back-up Exec did not back up last night. The error message was "Storage devise HP1 failed on a request to enable/disable hardware compression."

Gary took Monday's tape to safe deposit box instead.

12/28	Back-up Exec did not back up Wed. night. Same error message as 12/23.

Alicia and William workstations could not see the network. I added 5 Back-Office licenses and all is well, though nothing changed and I should not have needed to do that.

Scott from TCS replaced Alicia's video card, under warranty. He looked at Dan's Netscape lock-up problem and changed the interrupt from 11 to 10 for the Network card. He also showed me how to remove the active desktop for all the new workstations: add/remove in control panel, double-click on MS Internet Explorer and choose botton of three (remove desktop). Restart to take effect. He also looked at back-up exec and had no explanation for the error message. Suggests what I alredy knew, must take server down and up.

12/30	Kelly's PC could not see the network, again! Tried several times; checked all I could. Powered down; unplugged & replugged the network jack & hub connections and it saw network and we got in fine.

Dan's froze again when using Netscape.

Dionne, Kim, Dan cannot open Gifts for Windows. The message is "Gifts Login Aborted! Error occurred while reading configuration parameters from J:\Gifts\gifts.cfg! Technical support info: Configuration File Read; Error #70; permission denied. I called MicroEdge; job #35942. Mary asked to have someone logged in to log out and the others to log in. I took Mike H. out and Dionne and Kimberly logged in fine. I logged Mike H. back in fine, too! All is well -- no explanation.

Bill B. reports E-mail messages don't open. Checked server; all is fine. His workstation is getting reported error. Closed out and came back in; all is fine.

Kimberly received error messages regarding dangerously low on resources. We C/A/D several times and relogged on and all is well.