1/20/97	Dean was here 11:30-4:00. He assisted with setting up computers in library for training (prongs bent he had tools); installed Lotus in Ann's workstation, informed us no way to be notified E-mail is waiting without logging in; checked on Karen's workstation locking her out in Peachtree and changed cable; analyzed Jill's and Alicia's video drivers for lock-out problems, gave me information on scanners, and showed me how to check my E-mail at someone else's workstation.

1/21-24	Alicia and Yvonne completed extensive training on the new Gifts for Windows software and Crystal Reports software. (Gifts was installed as stand-alone on AC, YE, BB computers.)

1/27/97	Ordered Logitech Marble Trackball for Alicia from Tushaus. Followed up on order of Quicken 5.0.

Prior 2/10/97	Completed Gifts for Windows conversion program, using PCG 5.0 update which includes conversion system. (Gifts 2.0 was still on my hard-drive.)

2/10/97	- Batch updated Request ID# to File no. (All grants, proposals, pri's; no dec's).

- Deleted GIFTS from YE & AC workstations (directory, icons, windows ini & hlp files).

- Installed Gifts to F:\apps (should have been F:\apps\gifts).

- Completed my workstation installation (from F).

- Backed up PCG-4 using Back up Exec when everyone out of PCG, 4pm.

- Copied network PCG-4 directory to C:\PCG-4.

- Set regular back-up to run at 3:30 am Fri. (Giving conversion to ASCII files time to finish.)

- Applied Import Installation disk, received error message: Error: could not execute c:\windows\II.exe2; phoned Di at MicroEdge and left message for her; called back to say since this related to import (not export) I would run the conversion now.

- In PC-Gifts, at TCL, GIFTS ran ASCII conversion (it didn't ask me where to get files to convert from, so I'm guessing it took from network instead of C). Started running at 4:30pm. Seemed to be running fine when I left.

2/11/97	Error message on my screen:	iin aqua box:
Requests/Payments

Processing Requests

5694 of 10640

in black box	This device does not exist on the network.	Reading drive G

Abort/Retry/Fail?

- Phoned Di at MircoEdge. She directed me to type something at TCL in PC-Gifts to change the directory the program would look for to take files to convert from C instead of network (having copied them to my C drive this worked fine). Conversion ran 8:30-4:20.

- Dean from Tushaus phoned to instruct me how to create a shared network directory, J, to reside on drive E, and a shared file WINGIFTS. Also edited logon.bat at file server to include new directory. (c:\winnt35\system32\repl\import\scripts) edit logon.bat (added NET USE J: \\BRADLEY\WINGIFTS) (server manager/shared directories/new E_).

- Completed workstation installation on the following workstations:

Alicia, Leslie, Jill, Dan, Dianne, Bill S., Kelly, Chris, Hillel,

- Back-up Exec was stuck this morning. I could not remove the tape from the tape drive unit. I turned it off and back on. Then the eject button worked. However, when selecting the drives for tonight's regular back-up, it got stuck at "f." After waiting a while I chose the 'cancel' button and the highlighted 'cancel' went off but it did not cancel. Instead it is stuck on the screen. Called Jim at Tushaus. They recognize the urgency and will have someone come out tomorrow to fix as well as install the Quicken software and Logitech mouse for Alicia.

- When conversion complete and my workstation free, I installed my workstation from J. Then I ran setup of Import Disk and received error message. Left message for Di at MicroEdge.

- 4:50 took file server down and restarted. Back-up Exec cleared itself and I set it to run tonight.

2/12/97	- Backup Exec says still running at 8:15 (having started at 9pm last night). I left VM message for Jim at Tushaus to let him know the Backup Exec problem has recurred and the tape drive light is on.

- Di phone in response to my message of last night and had me delete gifts.ini and setup1-exe and setup.cfg and reinstall the workstation portion of Gifts 2.5 from J again. That worked fine.

- Running setup.exe from the Import Installation disk went ok. Error message received when tried to run the import:	Can't load Custon Control DLL:

'C:\WINDOWS\SYSTEM\SPREAD20.VBX'.

- We powered down PC and receive same message when tried again. Message faxed to Di. Verified the ASCII files (from yesterday's conversion) are in C:\WINDOWS\PCG- 4\ASCII.

- Di consulted with technical co-workers. They found the spread20.vbx file did not expand upon install. She directed me to a dos prompt and the expand command as a remedy. The file expanded, but upon trying to run the import, froze my desktop. Could not even shut down. Powered off and on again. Removed the spread20.vbx file. Ran the import installation setup from disk at Leslie's workstation. Installed fine. Tried to run import and received same error message. Called Di back. She will consult further with techs and perhaps send new disk.

- In case of a problem on my hard-drive, I copies the ASCII files from PCG conversion to the network, U:\Yvonne\Test.

- Di called to say she would overnight a disk with the spread20.vbx file with instructions so I would have it tomorrow.

- I discovered Bill B was saving data files to the F:\apps\office\wpwin directory. I explained he should only use his hard drive ( C), U, or H for data files. I moved all files (*.wpd) (except 2 hidden system files) to U:\william\moved.

- Dave from TCS arrived @3:15 and installed Alicia's Logitech Trackball, and left the Quicken software here for us to install. He loked at the error message we received when trying to start the transfer agent of MS Exchange. Discovered not enough memory on drive D. He moved some files to E, keeping them in a separate directory (temp_d). Exchange started and is running. He continues to work on why Backup Exec is stuck. Probably a hardware problem. I will use NT backup tonight. This will test whether or not a tape unit hardware problem as well.

- Double clicked on NT-Backup. NT message, "initializing system" is stuck! No back up again.

2/13/97	- 8:15 -- Still stuck. Dave from TCS will call.

- 10:20, took server down and brought back up. All cleared.

- Dave called and suggested we try to run Backup Exec tonight. If it gets stuck again, we can adjust scripts to eliminate the verify portion of Backup, since that seems to be where it gets stuck, and he will continue to research the hardware issue.

- 10:30, applied spread20.vbx file from diskette received from MicroEdge. Import Installation ok! When ran program, "file not found" message received. Left message for Di at MicroEdge. Left another message for technical support at ext. 238 (Di out till Tuesday) @ 1:00.

- E-Mail to Dean: I ordered Quicken 5.0 in December. Yesterday, Dave delivered the Quicken while here on other matters. Today, Alicia installed it to her computer, registering during the process. When she handed me the rebate information I noticed it was Quicken 6.0! Our Gifts for Windows software specifically states it works only with Quicken 5.0, which is why we order that version specificlaly. What is the best way to proceed to receive the product we ordered? Please advise.

- Removed Gifts Import icon from LS program group; deleted spread20.vbx from LS' c:\window\system.

- Ximena from MicroEdge phoned. She had me check location of various files relating to the ASCII import. She would prefer if Di could handle it with me tomorrow. I said it must be done by Monday, so tomorrow is ok. J.P. called; had me check different file locations; all looked fine. Discovered Import didn't want to work from a root directory. Finally got import running and received error message (JP documented). Copied (J?) files to c:\temp\asciiimp. Spent at least an hour and a half on this. Tomorrow I should:

allow system to clear itself (says file in use)

move gifts.bak to gifts. mdb

"run" c:\temp\asciiimp and watch it for a while

- Sometime during the day Alicia installed Quicken (v6!) on her workstation and "Dow Jones" software on the library computer.

2/14/97	8:30 I successfully deleted the J:\gifts.mdb and renamed gifts.bak to gifts.mdb and ran c:\temp\asciiimp. After 5 minutes I received the same message as when working with JP yesterday, "Aborted processing; please take this opportunity to review Status Reports. You may print the reports on your printer now. If you want to print reports later, run this process again. Close/Reports." I tried to print the reports; nothing printed. I closed the dialog box and left a message for Di at MicroEdge.

- 9:15 Dave from TCS called on status of Backup Exec. It got stuck again last night at the same point. He will be here at noon today to take down the server and change the script to not include the verify segment. I notified all users to be out of the system by noon.

- 10:20 I E-mailed Dave to ask if TCS would exchange the v6 Quicken for v5, since Alicia had not registered it yet afterall. Perhaps he can bring it today.

Dave arrived 12:15; took server down, checked settings, etc. discovered "skipped open files" was answered "wait" for nightly backup. (It should be yes.) Made change, erased tape, ran short back-up. Ok. Set up for tonight. He said NT server v.4 wasn't installed yet (I thought Dean had installed it). He mention it to Dean. Left @ 2:00. Regarding Quicken, he was told Quicken was no longer selling version 5. I mentioned Bill S. noticed spellcheck didn't always find misspelled words when checking whole document, but found it when he selected text to check. Dave said this is a known fault and he will send documentation that WP is aware of problem. (It stems from checking documents created from older versions of WP or other wordprocessors.)

Di called @1:00. Another client is having same problem aborting about 4th item into import. She asked me to print from notepad c:\temp\ err.txt; log.txt; truncate.txt; (there was no file called imp.txt). I faxed with memo mentioning my most recent voice mail indicated the import aborted during activities, with the status of processing. (The first two items -- users, addresses -- have status of done.) Although it is the fourth item (affiliations) that is blank, it seems to abort on activities. They are closed Monday and will call Tuesday.

2/17	Back-up Exec stuck again. "Still running." Checked to see not waiting for open file to close; setting to "no" is correct. Called Dave at TCS at 9:55.

2/18	Exec still down. E-mailed Dave.

Di called. We freshly installed Gifts to C:\Gifts (as a stand alone); and ran import installation (removing setup1.exe and setup.cfg before). Ran fine. Need to delete ini and point to J:\. Reinstalled my workstation from network. Misc errors also corrected as we went along. Data imported. Started running verification reports to compare with old PC-Gifts system.

2/19	While setting up system and running verification reports, letter and report templates could not be found. Di directed me to edit gifts.sys to point all to J:\, not J:\APPS\GIFTS. She gave me the correct path for the Crystal, too (C:\CRW\CRW.EXE). The settings to use are for the WordPerfect wordprocessor is (F:\APPS\OFFICE\WPWIN\WPWIN.EXE) and the document and templates are as follows J:\DOCUMENT and J:\TEMPLATE.

Dave was here from 11:45 to 12:45. He set new backup for tonight to run drives C and D only. Drive E was "dirty" and he asked me to take down the file server this afternoon and when it comes back up he has set it to check disk E and fix disk E. If tonight's back-up runs ok, we'll add drive E for tomorrow and change it back to nightly.

2/21	Backup OK. Will reset for regular nightly backup to run tonight.

2/24	Backup Exec aborted. Error -- power may have been interrupted during run. I changed back to the test backup for tonight. Message said I must erase media; I did. All is set fine. I called Dave at TCS to keep him informed.

Placed call to Di atMicroEdge. I am getting error messages in Gifts. "Unable to assign key for a new "activities" record since key counter is locked. Try again? (Keys Get Next) Error #3218; and Cannot load resource, most probable cause is insufficient memory; and "cannot open file" and "disk or network error" and "foreign application won't perform DDE method of operation 285" and after logging off and back in again, current message "error occurred while opening database. Technical support info: [DatabaseOpen] Error #3049 'J:\GIFTS.MDB' is corrupted or isn't a Microsoft Access database" prevents me from even opening Gifts!. Can't open from other workstations either. Di instructed me to run J:\repair.exe. All is fixed.

Other questions: Once I change staff name, it won't let me change it again; how do I? Best way to find all organizations listed as non-charitable to change to charitable? Batch update?/How? Quicken v5/v6??? (Will need driver either way. Their v6 driver will be ready sometime this year.)

2/25	Backup Exec ok last night.

2/26	GIFTS problems: "Out of memory" error, kicks me out. Try to open again, "not a Microsoft Access database" -- closed out of windows and came back in, same message; ran repair.exe, all is fine. Happened second time today; same results. Both times I had Lotus open as well, whereas other days no errors and Lotus not open.

Questions on how to select on Payee name: when batching letters of award can't choose anything but primary contact; to use payee must do individually. How can we tell if the payee org is different than grantee? i.e. in PCG parent org/payee org. we could look at org and know to enter different payee org. (UWM/UWM Fdn.; Harvard Univ./Pres & Fel of HU; UW-Mad/Brd of Reg of Univ of WI Sys.; WMVS/MATC) Can't select payee as field to insert in merge letter either.

Won't let me delete/deactive/change codes (I checked permissions). I'd like to get rid of the PCG codes, since we select from the list.

I'd like to batch update somehow to have all orgs appear as charitable. How?

Search to start w/ID#, instead of "contains/starts."

Once a change is made, can't change staff member again.

Can't give batch corres. a name, like when individ created.

Above questions e-mailed to Di 2/24/97.

3/3/97	Gifts won't open, giving same error as before (corrupt or not microsoft access database); ran J:\repair.exe; at end message said "error encountered: couldn't open file"; tried repair again with same results. Called Di. She said to restore gifts.mdb from Fri. backup. Couldn't find gifts directory on archive1; called Tushaus. Dave called back to explain Gifts hasn't been backing up since we've been using test backup. When Backup Exec shows "drive E" but it only backed up itself on E. We have no backup of new database! Di said to zip gifts.mdb and send overnight mail to her and they'll call up into different shell, fix and send back to us. I found PKZIP in f:\ce\doc. At dos prompt I finally found the correct syntax (trouble with directory containing gifts) and typed "pkzip -& a:\gifts.zip J:\gifts.mdb" and it successfully zip onto 10 disks. I sent them Fed Exp to Di at MicroEdge.

3/4/97	MS Exchange is down. Tried to start the transfer agent; no go. Took file server down and back up. Didn't start automatically; tried to start it; no go. Unplugged router from phone lines and back in; tried again to start it; no go. Took server down and up again; didn't start, tried to start it, no go. Message is "internal NT error." Checked error log, says it didn't start for the following reasons 'completed successfully'. Called Jim at TCS; he'll discuss it with Dean and Dave and get back to me. Dean called to say it is most likely the memory issue again. He'll come out tomorrow if we can't make enough room to allow it to start/run.

Di called. Database successfully restored, no data lost. She will send Fed Exp so we have it by 10:30 tomorrow. Di asked me to search for all gifts.mdb files and let her know where they are. I found c:\gifts\gifts.mdb and j:\gifts.mdb.

3/5/97	I used the regular nightly back-up last night. It got stuck again, confirming the problem lies with the verify portion of back-up. (the only difference between test/reg) I was able to remove the tape after turning off the tape drive unit for a while. I deleted the entry in the log, but whe I try to schedule the test back-up it says tape is in use. I looked at selections and it got stuck on selecting drives and won't let me close. It cleared when I closed out of Back-up Exec. Dean came to make room on drive D for Exchange to work; we deleted some files no longer needed and Exchange is again working. He worked with Back-up Exec so I can get a backup tonight. (1hr)

3/6/97	Dean was here to install Quicken v5.0 and look at Christina's workstation because it grinds. He recommends more RAM memory because she has many documents and programs open at once. He'll send me pricing. (1hr) $115 to go from 16 to 32 mg memory; I ordered it.

Error messages in Gifts; had to run repair.

3/7/97	Received and installed Quicken 5.0 driver from MicroEdge on Alicia's workstation. Backup Exec didn't stuck again; shut down BE server, power off tape drive unit; back on & removed tape; brought server up still doesn't see unit. At end of day took file server down and brought back up; set to C_D back-up to run.

3/10/97	Backup Exec failed saying power supply may have been interrupted or couldn't find storage device. Alicia needed to and ran repair.exe on gifts.

Received Crystal patch from MicroEdge. Applied successfully; some file extensions in c:\windows\system\crystal changed to *.bak as directed.

3/14/97	Christina advised me she was being kicked out of WordPerfect every time she tried to print, and many errors. When I logged onto the file server, the message was "out of virtual memory" and "System running low on virtual memory. Close some programs. Start system option in control panel and choose virtual memory button to create an additional paging file or to increase the size of your current file." I called Tushaus with this message; Craig advised me to take down and bring up the server in order for it to clear itself. He will talk with Dean and Dave regarding this problem and someone will call next week.

3/17/97	I had memory errors in Gifts and got closed out of program 3 times.

3/20/97	Greg Tushaus was here to repair mirrored partition (unable to resolve) and fix Back-up Exec (unable to resolve).

3/22/97	Greg Tushaus was here to accomplish above tasks; successful.

3/24/97	Successful backup from Saturday monring, however error message Service Connector MS2000DAT currently in use or being used by another program... each time B.Exe opened up. Greg said to let it run tonight and he'll check up on status tomorrow.

Todd Hoskins Co. here to clean 11 printers.

3/25/97	Backup successful, Mon/Tue/Wed.

3/31/97	Alicia mentioned Bob couldn't save or exit from Lotus last Friday. Only other program open was Exchange; messages regarding "not enough memory."

Also, Back-up Exec failed Thursday and Friday nights. Both messages related to media and today system said must erase tape. Perhaps Thurs/Fri's needed same and we didn't open program to check message. Tonight's has been erased first; we'll see about it in the morning.

4/2/97	Karen was shut out with error messages in PeachTree again. Printed message. When shutting down, "Can't find ORGCSW10.D00 needed to run lotsuite/org2/organizer.exe" message received. I took lotsuite out of her start-up.

Yesterday received GIFTS.ABR file from MicroEdge. Copied to system fine.

4/4/97	Installed Dionne Denham as user on the network & e-mail. Installed Gifts on receptionist computer. Received error messages and shut out of Gifts.

4/7/97	Late in day received same error message as Friday "UFLBAR.DLL" "Floating Point: Square Root of Negative Number" when closing out of the "edit contact" screen of request folder. Got back in ok.

Back-up tape said successful, but finished at 11:30 (started at 11:00) and didn't list drives backed up.

4/9/97	Dean stopped by to get Dionne's E-mail working. (Needed to go into Control Panel, Mail & Fax, delivery service to change name there also.) He'll be back 4:00 next week Thursday, 4/17/97 to apply upgrade to Windows NT 4.0 server and find out how to remove Kris Mertens name from E-mail (we deleted her from NT user & Exchange server, & file manager, but still shows up).

4/17/97	Dean should be here today to install Windows NT server 4.0 upgrade; possibly Chris' memory expansion kit, and probably bringing the diskettes and tapes order a while ago. The server will be shut down @ 4pm and Alicia will stay until Dean is done. Dean called Alicia @ 1:00 to say he had a crisis at another client and could not make it.

4/21/97	Leslie had trouble logging in/connecting to network. Extremely long time for system to react to mouse selections; CD-Rom drive thrashes. Checked settings; tightened mouse connection. Seems ok now.

Dionne reported unable to send internal or external messages via Exchange. Checked settings; selected deliver now using Exchange. Test message went through. Will keep an eye on it.

Did not back-up Friday; tape was write-protected. I unprotected it and it allowed me to erase it; all is well.

4/22/97	Bill froze several times while opening ONEXP (library program). I re-selected some connections and tightened mouse cord. Could not open program using shortcut icon, but could through Programs. I deleted shortcut and created new one. Seems fine now.

Heard nothing from Tushaus since Dean cancelled last week's appointment, mentioning possibly coming in Tuesday.

4/23/97	Kelly could not access internet via netscape; I checked settings on server and box; all seemed ok; called Internet Connect. They had a main port go down and are working feverishly on repairing it. Done by 11:30.

4/25/97	My workstation locked up. Was in Gifts trying to merge form letter. Message "Foreign application won't perform DDE method or operation (285) (merge.frm-mdMergeWP); in WP: Your program is making an invalid dynamic link call to a .DLL file; in Lotus: out of memory. I restarted the computer and all was fine.

5/5/97	Lotus froze this morning; C/A/D & restarted fine (YE). Gifts "not access database" this afternoon. Ran J:\repair.exe.

Dean called in response to my E-mail. He'll be here 1:15 Tuesday to install memory expansion kit on Christina's computer and scanner on mine.

5/6/97	Dean (and Jack) were here from 12:30-1:45. Installed memory expansion kit on Chris' computer. The scanner didn't have option of adding document feeder; Dean will return and find proper type and hopefully bring and install next Tuesday when he upgrades file server to 4.0.

5/7/97	Dean called to say he found a HP ScanJet 5 with a 10-page feeder that does black/white and color for under $300. He'll bring it Tuesday next week to install on my PC.

5/8/97	Karen, Jill, Alicia could not print to Ground Floor printer. I checked their settings, checked properties of that printer on network, closed spooler and system rebooted. Many people got error messages and I advised all to reboot. I changed driver on Karen's printer setting for that printer and finally printed a test page fine.

5/13/97	Dean installed the HP ScanJet 5s on Yvonne's workstation and upgraded the Windows NT file server to 4.0; remirrored disks, updated Win NT emergency disk.

5/15/97	Karen and Alicia reported could not print to network printers; message not enough memory. As I logged into admin mod, received error messages "low on virtual memory." To make room, I deleted PC-Gifts files and directories (old database), keeping the ASCII conversion files, the application itself and a few misc files. That gave enough room to print and when I exited and came back, no error messages.

5/19/97	Errors in Gifts; used repair.exe.

5/20/97	Dean was here and moved the print spooler from drive C to E, giving it enough space there to run properly on the file server.

After logging proposal, selected acknowledgement letter to merge in Gifts, received message "Unable to create a temporary document subdirectory; Error 75; Path/file access error." Closed out of Gifts and re-entered. Logged another proposal with same result. (Had just successfully merged/printed same letter.) Tried again checking the "keep document on disk" box and it worked fine!

Scanned 4 simple pages and received error message in paperport "not enough free system memory to load image file; c:\windows\temp\~h02.tif (and in succession: 3. 4. 5.) followed by "paperport error." Closed Lotus & Exchange; tried again with same results. Checked space on drive C; used=75.9/free=235mb. Copied proposal (to eliminate any color portions) and scanned with same error message. Now what?

5/21/97	Back-up Exec aborted last night with message of "Bad Data" "Storage device Connor reported an error on a request to write data to media" (this was the 8th tape from brand new box; others worked fine; likely not the tape).

5/22/97	Same error in Back-up Exec again. Called & E-mailed Dean. He will be here @ 4:00 today to see what he can do. He suggested "bad data" may mean we need to run the clearing cartridge through. We'll make a habit from now on to use that on the 1st and 15th of every month.

During our scheduled phone meeting, Di at MicroEdge confirmed the glitches and they are of the nature to be referred to R&D. We walked through each step and recreated each problem. They will send fixes. Batch updating is a billable function. She will send the form so we can have an estimate of the expense to change our coding system. I still need to address with her the carry through we'd like of organizational codes into requests, i.e. tax info, ethnicity, and ability to change "default" codes.

5/29/97	Applied MicroEdge fix to database regarding payments.

6/4/97	Dean was here to look at the error I get when using the scanner. Norton anti-virus seems to be a factor!. Further info needed.

6/5/97	All users kicked off of network! Server down! Had to shut down server dirty; re-started but only got blank light blue screen and no icons in admin. Dean arrived quickly. By that time I had tried again to ctrl/alt/del at server and chose the cancel box instead of any other choices (before downing server I had selected various of those choices). That actually brought up the admin module. Dean looked around and I told him we continue to get the not enough virtual memory error messages. He suggested we take a memory chip from the back-up server and place it in the primary server and order memory to replace what we removed. I suggested we use another piece in my PC since we were going to order more memory for mine anyway. After Kelly finished MJ's speech, we downed the server for Dean to perform above tasks and brought it back up with no problems. This did seem to resolve our memory issues as well. He deleted a few more unnecessary files and reconfigured page files. Also, looked at paperport software at YE workstation and will continue to search for solutions to problem.

6/9/97	Christina received error message "can't initialize" when opening WordPerfect. Was fine Friday! We checked to see both hard drives were up and running and the path was correct. I reinstalled WordPerfect workstation node from server and that didn't help. Dean came right over and researched to find that the c:\windows\WPCSET.BIF file was extremely large (32mb). He renamed it to .tcs, reinstalled WP, and it started fine. He is still investigating the scanner problem.

Spoke with Di at MicroEdge re permissions. Tried what R&D suggested (assigning view and change seperately), didn't work. She'll call me Tuesday with further info on this and report error.

6/16/97	Kelly had crinkled paper stuck in 2nd fl printer; many jams. Leslie had trouble changing password. Bradley calendar said in use by another program when anyone tried to open it. Checked for in use and closed out any open ones (Ann/Leslie), though they were not open at respective workstations. Works fine.

6/23/97	Leslie and I were in system fine. Chris, Dianne, Bill S. could not access the network. I updated/changed passwords and restarted their computers; check no one was locked out. Still "domain server could not be found to validate password." I brought the file server down and back up. Received the following message:

WINS could not come up due to missing/corrupt database. Restore the database using WINS manager or winscl.exe (in the res kit) and then restart WINS. If WINS still does not come up, start with a fresh copy of the database. To do this 1) delete all the files in the %systemRoot%/system/32/wins directory. Note: If wins database file (Typically names wins.mdb) is not in the above director, check registry for full path. Delete the MDB file. Note: If Jed*.log are not in the above directory, check registry for the directory path. Delete all log files. 2) net start wins.

Also, DHCP server did not come up, or windows internet name service; neither would let me start them.

Leslie, Alicia and I are into the network, including e-mail and internet. Christina, Bill S., Dianne, Dionne, Karen are not. "Domain server not found to validate your password. Network may not be available."

Dean phoned back in response to my "urgent" call. He'll be out at 8:30 Tuesday morning. The work-around solution is to assign ICP/IP addresses by going into properties of Network Neighborhood. The address to assign is "207-67-82- consecutively 0-255, started at 150/CS; 151/DJS; 152/WS; 153/RNB; 154/DS; 155/DD; 156/BB; 157/KD; 158/AC (later could not find network); 159/KA. 2nd line #: 255-255-255-0. Several report still cannot connect to internet or e-mail.

6/24/97	Dean was here and deleted and reinstalled the DHCP server database, and the WINS database, making new back-ups. I went to each workstation and changed the IP addresses back to self-selecting so each workstation could have internet access.

Print jobs sent to the ground floor printer were coming out at the first floor printer. I checked to see path and drivers correct; they were. I stopped the print spooler and restarted it. All is fine.

7/14/97	Added Liz to network & E-mail. Ordered PaperPort Deluxe sofeware for scanjet 5s.

7/17/96	PaperPort Delux arrived. E-mailed Dean.

8/1/97	Removed Jill from Exchange, added Liz. (While I was on vacation, Alicia reported Gifts problems and tried to fix using repair.exe; it didn't work. MicroEdge sent her a diagnostic disk, which she didn't use 'cause the system was fine the next day.

8/4/97	Dianne had jamming trouble with her printer; I futzed with it and it's working, for now. 2nd fl printer jams continuously, accordion style. Jim will send Dan Johnson to repair Wed. afternoon.

8/7/97	Dan Johnson here to repair 2nd floor & DJS HF LJ2 printers. DJS complete; 2nd floor needs part to come in Monday.

8/8/97	Meet with Dean to discuss server/memory upgrade and IMC proposal needs.

8/11/97	Dan returned to complete 2nd floor printer.

8/12/97	Dean met with us to discuss server upgrade options. He installed PaperPort Deluxe and verified it's working.

8/13/97	Network printers went down; all workstations slow. Could not log in on file server. Alicia called Dean. He said to take it down shutting off power. All was fine when restarted, including printing to proper printers. Backup did not run Tuesday or Wednesday nights.

8/14/97	Backed up Library software and installed AFL97 on library workstation.

8/27/97	Yvonne's printer out-put assemply needs replacing (paper coming out accordion pleated). Called Jim at Tushaus. He'll have Dan Johnson come out 8-12 tomorrow.

8/28/97	12:25 Dan called to say he ordered the part and will come out tomorrow afternoon.

8/29/97	Dan called late morning and arrived 2:40 pm and repaired printer. All is well.

9/5/97	MaryJo called because she deleted the "#9 config" file and now Windows won't open. I had her call Dean at Tushaus. They had her type "undelete" at the dos prompt for a list of recently deleted files. She restored from there. (She has 3.1, not 95.) [Within the last month she called and the problem was the PC & monitor were not turned on; someone had turned them off by their own buttons instead of through the power surge unit.]

9/9/97	Dean delivered the cleaning tape, back-up cartridges, and memory which he put into the back-up file server (to replace what had been taken out and placed in YE's PC and primary server). He looked into the phantom printing problem: Kelly was trying to print as usual to the 2nd floor network printer and it was coming out at the ground floor network printer. Dean found the ICP address for the printers to have changed; they were coming out according to the proper addresses, but somehow the addresses had been switched (no idea how this happens!). He noted the appropriate ICP printer addresses for me and I've placed that info in the file server maintenance file.

1fl_hall	207.67.82.8

2fl_hall	207.67.82.7

HP5SI	207.67.82.9

color	turned off

9/10/97	Printers still flip-flopping. Continue to reset settings, to no avail.

9/11/97	Printers still flip-flopping. Continue to reset settings, to no avail. Ground floor continues to print to 2nd floor.

9/12/97	No changes made overnight, but printers printing to proper location in the morning!

9/15/97	Printers started out ok. 10:00 -- 2nd floor starts printing to ground floor. 2nd floor test page has address of "9" and ground floor has address of "7." File server settings: 2nd fl = 7; grd fl = 7. I changed grd fl to 9. All is well.

11:15 Karen reports ground floor printer printing to 2nd floor! 2nd fl test page = 9; grd fl test page = 9. FS settings: grd fl = 9, 2nd fl = config channel in use, can't access (tried several times)!

12:30 grd fl continues to print 2nd floor. Changed f.s. settings grd = 9, no change.

4:30 Changed settings to 7=grd fl/9=2nd fl and took server down and brought back up.

Added new user, Marcia. (Did not set up her E-mail.)

9/17/97	No further printing trouble reported; settings stayed.

9/19/97	E-mailed Dean with questions regarding placing Bookshelf on the file server.

E-Mail to Dean at TCS 9/9/97:

I wanted to document for you and clarify the problem we're having with our network printers. It appears the IP addresses on the ground floor printer and/or 2nd floor printer changes by itself???!!!

The information you left with me yesterday indicates the last digit of the IP address of ground floor printer setting should be "9" and the 2nd floor setting should be "7".

At noon today, the last digit of the IP addresses were as follows:

File Server	Printer

Setting	Test page

Grnd Fl	"9"	"7"

2nd Fl	"9"	"9"

(The ground floor test page sent from file server came out on second floor.)

I changed the 2nd floor address at the file server from 9 to 7.

Printed fine. Left it alone.

At 1:00 today, the last digit of the IP addresses were as follows:

File Server	Printer

Setting	Test page

Grnd Fl	"7"	"7"

2nd Fl	"7"	"7"

I changed file server setting of ground floor printer to "9" and printed test page from printer, which still says "7" so I rechecked setting at server which still says "9".

I changed printer drivers for the ground floor printer from 4SiMX to 4Si and the setting stayed same as above and the test page came out upstairs. I changed the driver back to original 4SiMX with same results. The test page sent from file server again came out at 2nd floor.

I've saved the pages described above. I'm totally confused and I don't understand why these IP address change on their own. Could it have anything to do with how our system assigns Internet addresses, since these numbers are in that same sequence?

As of this writing, print jobs sent to the 2nd floor printer come out at the 2nd floor printer, but items sent to the ground floor printer also come out at the 2nd floor printer.

Please advise (HELP!).

Thanks again,

Yvonne

E-mail to Dean 9/12/97:

Hi!

From the bizarre corner:

As of the end of the day Thursday, print jobs sent to the ground floor printer were still coming out on the second floor.

Friday morning, all print jobs were coming out at their appropriate location.

Nothing was done overnight to fix the situation, but it's working fine again!

I guess that's one for the files!

Thanks for listening!

Yvonne

E-mail to Dean 9/15/97:

The printers started out ok this morning. Then, at 10:00, the 2nd floor printer started printing to the ground floor. 2nd floor test page has address of "9" and ground floor has address of "7." File server settings: 2nd fl = 7; grd fl = 7. I changed grd fl to 9. Prints ok.

At 11:15, Karen reports ground floor printer printing to 2nd floor! 2nd fl test page = 9; grd fl test page = 9. Server settings: grd fl = 9, 2nd fl = config channel in use, can't access (tried several times)!

Can you have anyone at TCS look into why this continues to happen? Would anyone have any ideas how to make it stop flipping back and forth? At least the staff knows to look around if their print jobs don't come out where they sent them. But, we're not sure whether to laugh or cry over the situation. Please help.

Yes, strange it is!

Thanks again,

Yvonne

P.S. I checked the error log and nothing struck me as unusual there, except for entries under security on Saturday the 13th that I don't understand.

Next E-mail 9/15 asks if it could be the network card or jet direct card.

9/19/97	Alicia received message "Gifts not an MS database" so I ran repair successfully.

9/22/97	All in the span of an hour late this afternoon --

Liz reported user drive missing. I found it had been inadvertantly moved to a subdirectory of the Lotsuite (by whom??) directory and moved it back to Users.

Ann reported a spooler error message although the document she was printing printed fine. The system stalled there and she needed to reboot.

Alicia reported "Gifts not an MS database" message again so I ran repair successfully, after getting all users out of Gifts.

Alicia was then locked in WordPerfect with the "integer = zero" message and she needed to reboot.

Karen received a "not enough memory" message while working in Lotus and needed to reboot.

9/24	Dan doesn't get logon screen, but gets stuck at wallpaper. Shut down. Unplugged network jack at wall and CPU and plugged back in. All is fine.

While installing Gifts on library PC for Bill B., I needed to delete the Gifts directory on C and delete from C:\windows: gifts.ini; gifts.hlp; gifts2. hlp because his workstation was used for training and previously had a version of Gifts installed on it. (Finally documented procedure here, which was used back in February.) Ran install fine; created shortcut fine.

9/29/97	Shortly after 10:00, Kelly reported his print jobs weren't printing. I found them at the ground floor printer. I checked and changed back the IP addresses at the file server. Kelly reported the same problem shortly after 2:00. I check and changed back the IP addresses that had once again flip-flopped.

9/30/97	Printers still flip-flopped. However, Dan could not log onto the network; I could not open Exchange; programs froze. The file server continuously displayed "out of virtual memory" message; difficult to open programs to check out system. Very slow. I took server down (dirty) and brought it back up. No memory messages. Dean arrived, looked system over and increased paging file. All is fine for now. He also created a profile at Alicia's workstation allowing Dionne to open her E-mail there. He will look into why Alicia can open Dionne's. I requested he order a standard mouse for Dionne and 7 licenses for Bookshelf '98 and that he install it on the file server for us.

To create an Exchange profile:

Control panel, mail & fax, show profiles (select no mail or online), add = 1st name; MSExch Serv=Bradley, next line person's name; c:....NAME.PAB, no start. Services=MSexc properties, tools/opt: prompt for a profile.

10/7/97	Checked printer settings and went through motions of installing ground floor printer. 2nd floor continuously said in use, so could not install that.

Dianne reported a "fatal error" while attempting to use Bradley.cal via calendar.exe. I check two workstations and could not open it. The file size was 0; apparently it became corrupt. I restored bradley.cal from last night's back-up tape and all is well again. (I sent memo informing staff they'd need to re-enter any info entered today.)

10/13/97	Printers continue to flip-flop. Lately, I can make one change to either printer, but when trying to open the second one, I receive message "configuration channel is busy, cannot connect to network printer now" which has happened many times over past weeks. After an hour, same message. Karen reports her print job are not coming out anywhere. In fact, her print que has 4 listed. I tried again to check properties, ports, config and continue to get same message. I deleted jobs in print que. Tried again-same message. I took print spooler down and tried again; couldn't open. I restarted print spooler and received same message again. I had Karen save all open files and disconnected her from grn fl printer. She entered and could change but could not deleted the entry due to "out of memory" error message. We ctrl/alt/del'd and turned printer off/on. When she logged back in, I could check properties of grd fl printer and setting was correct, however 2nd fl used same address and I corrected it. At same time Karen was trying to print and it came out upstairs. Checked System/device manager/ports/saps/port settings, flow control for Karen = Hardware; for YE = xon/xoff. I changed it on Karen's and she rebooted. So far, both printers correct.

10/14/97	E-mailed Dean:

I am once again in need of your help. Perhaps the timing of the project I'm about to describe could coincide with the new file server installation -- if the staff here can wait that long!

We continue to experience, daily, the flip-flopping of our ground floor and second floor printers. The IP addresses continue to change -- sometimes they both end in the same number, sometimes they are switched. The staff is very annoyed at the need to run two flights of stairs whenever they print.

Could we remove the printers from the network and re-install everything as if they were brand new, creating new shares, etc.?

If you have another idea, please tell.

Even though this "can't happen," we know it is happening. If the staff could see something being done about it, at least they'd know we're trying to solve the problem and are sympathetic about their plight. Even though we'd need some down time, I think it's critical that this problem be resolved.

If the new file servers will be arriving soon, perhaps we should wait until then; unless it's better to switch the system after the "problem" has been solved. Either way, I hope we won't have to wait too much longer to correct our printer situation.

Any ideas? As always, I appreciate your insight and advice.

10/17/97	Exchange down due to "out of virtual memory" (again!). Continual messages! I took server down and brought back up to clear files. Dean phoned back and instructed me to delete paging file from C and increase size of E's to 100- 250 and restart file server. Exchange came back up fine. John Mooney delivered 6 17" monitors and changed printer protocol from TCP/IP back to Windows NT default (DCL) to try to fix the printer flip-flop problem. It worked! All is well.

10/20/97	Restarted print spooler. Installed ViewSonic 17" monitors at workstations of: YE, KG, LS, KA, RNB, DD. Dean was here to switch PCs for Chris/Alicia and Dionne. Requested Delrina WinFax Pro be installed on Alicia's in new quarters and System Admin & Quicken on Dionne's. Could not install modem to Al's. He will order new motherboard (under warranty) and return Wednesday.

10/21/97	I installed Crystal Report Writer to Dionne's PC; updated files and ran 4.5 patch for report designer; tested that reports ran; installed Quicken 6.0 driver from MicroEdge (and .abr files); changed Gifts Admin. settings to reflect above changes. (They needed to run checks and decided to do so from AC's workstation where the Quicken 5.0 is, so I put the Gifts settings back to 5.0.)

It appears our E-mail is down. We are not getting receipts or undeliverable messages; the recipients we phone haven't received anything. I check that all Exchange items are started. I stopped and restarted them. Dean advised the I change the host connection from 204.95.160.2 to mailhost.inc.net and then restart Internet Mail Connec services. I did and the items in the que changed to pending! All is well, I guess.

I ordered 4 more monitors; they will be drop-shipped UPS here.

10/22/97	The additional 4 monitors arrived via UPS today. I installed them by: DS,WS,DJS,AC.

My E-mail seems to be working fine. Liz and Chris received error messages that the folders could not be opened, that there weren't enough client licenses available! I changed the host address that I changed yesterday back to numbers and Liz opened ok, however I could not send. Discovering the message in the mail que, I changed host back to alpha address and the mail was sent. Dean said the address has nothing to do with the number of licenses error messages. Our internet provider, Internet Connect, changed its host address and did not inform us. (Dean had 3 clients yesterday with the same problem, all I.C. customers!) He instructed me to bump up the number of Exchange licenses, and I did. I think all is well now with "22" licenses and using the alph host address on a permanent basis.

The motherboard did not come in; will be here tomorrow.

Alicia/Dionne report unable to batch merge check letters. The message is "Unable to create a temporary document subdirectory. Error (75). Path/File error." I discovered that a single merge works fine (as long as the box to keep on disk, like usual, is checked, per problem reported last April), but that multiple selections -- the batch feature - - will result in the error message. As of August I could merge batch award letters and as of 10 days ago Alicia could merge batch check cover letters. With the help of Wendy at MicroEdge, we discovered by looking in help at the product date (9/9/97) that the upgrade I applied yesterday to allow us to use Quicken 6.0 also updated the executibles, "fixing" the batch "problem" (since we actually should not be able to save a batch merge to disk(??!!) and therefore making their error message accurate, meaning, we (even when logged on as administrator on the network!) don't have rights to create a temporary document subdirectory! I will discuss with Dean tomorrow how and where to change these rights. The MicroEdge call #is 28346, Wenday Ramos.

10/23/97	Dean installed new motherboard and software needed on Alicia's workstation. I explained Gifts' permissions problem -- he'll check, but thinks admin has all permissions! He looked at Kelly's flashing lines on PC and will try replacing video card, soon.

I needed to restart print spooler again.

10/24/97	Christina reported trouble faxing using SAPS. (Wrong version softward installed on AC's PC; needed to fax via SAPS from downstairs.) Locks after @ 3 are sent.

10/29/97	Conner back-up tape unit would not release tape; kept churning. Turned unit off and back on. Tape came out, but unit would not accept another tape, keeps spitting it out. Dean will look at it tomorrow.

Alicia needs WinFax Pro 7.0 installed; the only version I can find is 4.0 (Dean installed it already). I have documentation for 7.0, but cannot find the disk, though I've looked everywhere for it. May need to go to computer store and buy another copy.

John Mellinger installed Extra! to Karen's hard drive. It runs through our SAPS modem pool to Firstar in order for her to have immediate access to the Foundation's accounts.

Need Dean's help to change Karen's E-mail name from Dwyer to Goldammer and set up E-mail to work on Dionne's new (formerly Chris') workstation.

10/31/97	Dean was here 10:15-11:45. He gave Dionne admin permissions (user drive/properties/security/permissions), changed her E-mail to new PC, removed from Marcia's and set up MarciaC@bradleyfdn.org. He changed Karen's E-mail to KGold, in addition to Kdwyer, which we can delete after she informs those sending to her. (We renamed the user.) He looked at and tried to repair the Conner tape back-up unit, where the tape gets stuck in or out.

11/4/97	2 power-out flashes.

11/5/97	I continue to work with Wendy at MicroEdge to solve the "unable to create temporary document subdirectory" error message we get when trying to merge multiple letters in the Gifts database. Today she had me isolate the problem by changing an admin setting to work from my C:\TEST directory instead of the network directory. The merge worked when directed to my hard drive, so she feels it is a matter of network permissions -- that the network will not allow the subdirectory to be created. I changed the setting back to the network drive (in fact, I got the same error message when saving the admin screen to make the drive change, although the setting was accepted when I went back in to check it). She said they don't solve network problems as each network is different and set up very specifically. She feels their product works as it should, even though I reminded her we purchased a network product that right now isn't working properly, and not a stand-alone version. I assured her that as a user I have all network rights. She feels that the problem setting isn't user rights, but something within the network itself. Another call brought to light that the gifts.mdb file is at the root of J. It needs to be in a directory called gifts! To correct this problem the following must be done:

1)	Create a directory called gifts prior to the gifts.mdb file: J:\GIFTS.MDB should be J:\GIFTS\GIFTS.MDB

2)	At each workstation that has gifts installed, change:

-- C:\WINDOWS\GIFTS.INI: the header database name should be changed to include the new gifts directory prior to file name

-- C:\WINDOWS\GIFTS.SYS: headers of corres, merge, document, report etc. (anything with path that's now incorrect) should be changed to the new path

11/7	To fix above problem with Gifts I:

--	Created a directory called Gifts at the root of J.

--	Moved directories into J:\Gifts

--	Moved all files at root of J to Gifts directory

--	In admin/setup/preferences/external I changed the paths for documents and templates to include the new directory

--	In J:\Gifts\Gifts.sys I changed any headers (3) with old path to new J:\Gifts path

--	On each workstation that has Gifts installed I:

--	Changed C:\WINDOWS\GIFTS.INI to include new directory path where header is database name and SQL name

--	Changed desktop icon to include new path

--	Changed taskbar listing to include new path

Dean installed new tape back-up unit on file server, WinFax Pro 8.0 on Alicia's workstation, a new video card on Kelly's workstation (about 1.25 hrs).

11/10	Assisted Bill B. with installation of Lexis-Nexis software to Kelly's PC. (com 23)

Dionne (& I) cannot run check report (for MJ to sign) that Alicia created and we both could run. I spoke with Chris at MicroEdge, mentioning the changes made last Friday regarding file locations; we checked and verified many things. I E-mailed him the 2 problematic files.

11/12	Chris called and instructed me to open the problematic template(s) in Crystal, go to databases, set location, and change to "same as report" and click on done. Save the change and close Crystal. When I ran the reports from Gifts, they were fine!

Back-up tape has been fine since installation of new tape drive unit.

11/18	Alicia's monitor continues to freeze and require her to completely shut down and power back up when she's been away from her desk and the power save feature kicks in. She has tried unselecting the turn power off setting and we've tried selecting another monitor other than plug n play. We've put the setting back to plug n play and turned off the screen saver until the problem can be solved.

11/21	Alicia reported the H:\WPDATA\TRAVEL97.WPD file suddenly was password protected. She and Karen are the only ones who use it and neither of them put a password on it! I restored the file from Wednesday night's backup and all is fine.

11/26	Dionne had paper jam in her printer. Since she pulled the paper out it's been squeeking. Tushaus will have someone out probably Tuesday next week to repair the printer.

12/4	Dionne noticed her E-mail was sitting in the outbox instead of being sent. I checked the que on the file server, nothing waiting. I checked exchange server in services and found message transfer agent not started. I tried to start it, but it would not start. I called Internet Connect to see if there was a problem on our line. The line was fine. I took down the file server and brought it back up again. No change, still could not start Exchange. Called Dean at TCS. He said all indications are that Exchange does not have enough room to start, our typical memory problem. He will be here at 1:00 Monday, 12/8, to install our new file server. That should eliminate our memory problems and Exchange will once again work. Until then, unless we can free disk space on the server, external E-mail is down.

12/8	Dean was called away on an emergency and has rescheduled our server install for Wednesday at 1:00. I deleted the F:\CE directory after copying it to 3 disks.

12/9	I noticed that Back-up Exec has not been running since 12/4! I'm guessing it is the same memory problem as above. The error message is "Hardware devise "Archive Python 25501-xxx2.96 (scsi U, Bus 0, IB 5 Lun 0)" could not be found for device Conner MS200DAT." When I select any device, I get a message that it is currently in use!

12/10	Server backed up ok last night. Enough files were deleted to allow me to start Exchange. Dionne had out of memory messages when trying to export checks. (She'll wait unitl tomorrow to cut them.) Dean installed the new file server!

12/12	Dean was here to get Exchange running. He loaded service pack 2 and all is fine. He answered my questions on Backup Exec and checked out Alicia's internal modem; all is well. He installed Bookshelf '98 on the server's CD ROM drive.	I installed Bookshelf '98 on each workstation.

12/17	Back-up Exec error "bad data" on same tape as last time, so I used the cleaning cartridge.