DIARY OF COMPUTER EQUIPMENT ACQUISITIONS, CHANGES, PROBLEMS, ETC, CONTINUED

1/2/96	The computer system failed on 1/1/96 at about 2:47 pm. Interestingly, when A went down, the B server did not successfully initiate. (Therefore, we received messages this a.m. "file server could not be found" when we attempted to boot up.) Backup of Friday 12/22/95 appears to be ok. [FYI: I noticed electrical problems in the building this morning, but the building manager has assured me that it is not electrical, but is a problem with their computerized security system (like elevators not opening, sliding doors not opening, etc.). They feel our computers would definitely not be affected.] I rebooted system (Netguard, A, and B servers) but it crashed within a couple minutes. After talking with Jim -CE, I rebooted A server and then unloaded the Backup Exec program to prevent further crash. Still, after unloading Backup, A crashed and B server came up OK. Unloaded Backup program from B. We are now running on B OK for the moment.

Error message on A server during crash:

1/2/96 System halted 9:03 am

OS Version: Novell Netware 3.11 (20 user) 8/9/91

Abend: Invalid Opcode Processor Exception

Running process: Directory Cache Process

Stack: 6C AE 10 00 00 00 00 00 78 56 34 12 00 00 00 00

(followed by a couple rows of zeros and an option to power off and turn back on)

Faxed this information to Jackie - CE 1/2/96. She feels the Backup Exec program is still the cause; Laura will come on Thursday to install upgrade. In meantime Jackie explained how we can avoid loading the Backup automatically (to prevent crash): It is found in the f:\system\netguard\autos0.ncf. Remarked the line "load BE". Will reboot server when convenient. (Could not find in system login script or system autoexec.bat.)

1/3/96	This morning I attempted to reboot primary file server, yesterday having modified the file that automatically loads Backup Exec to not load it. Primary crashed immediately while loading. Then while B was initiallizing, it crashed too. (I had turned power off of A, guess I shouldn't have??) Also, AC1 fail light came on Netguard unit. Crash message on B server:

System halted Wed 1/3/96 8:17 am

Abend: Bounds Check Processor Exception

OS Version ....

Running Process: Interrupt Service Routine (Nested Count 2)

Interrupted Proces: Polling Process

Stack:	00 0C 04 00 AC B2 07 00 38 16 07 00 00 0C 04 00

10 30 00 00 00 F8 00 00 38 16 07 00 00 0C 04 00

21 C1 07 00 00 0C 04 00 FC 00 00 00 00 42 00 00

I turned power off and tried it again. A crashed, B attempted to boot. When it came to the Mount All command of its routine, an error message came (on B server):

1.1.139 Logical Partition #1 has mirror inconsistencies.

It continued to attempt to finish its routine and mounted the volumes. Then crashed shortly after.

Rebooted servers again. A booted up but lasted only about 3 minutes. Noticed that the Backup Exec loaded automatically; unloaded manually. B server unable to initiate successfully. Error message:

1.1.98 Remirroring partition #1.

1.1.99 Aborted remirror of partition #1.

(repeated over and over)

Shut power off. Used key on Netguard to force B server to load first. (All other reboots were preceeded with using key to force Netguard to A). Manually unloaded Backup Exec program, both job client and manager components.

Running OK off of B for now. If we have no further crashes today, ComputerEase will come in tomorrow! (P.S. Checked the autos0.ncf file; remark notation on "load be" was not saved. Edited it again. Did not try to reboot for now!! Jackie pointed out that repeated reboots of server increase FAT table file too large.) Jackie and Norb came to check server and get it up again.

**Because of extremely busy circumstances near the move, this diary was not kept up to date. Serious situations were recorded in server notebook found in server closet.**

1/19/96-	Chris needed to get some large computer files over to Econoprint for the Lion

1/20/96	House book project. Zipped files but Econoprint unable to unzip. Unsuccessful attempt to send via modem (Terminal program). Steve England 777-4937 in Tech Support at Econoprint sent to us their tape backup drive and software (Colorado) to use temporarily. Drive hooks up to regular parallel printer port; no scsi interface required. Chris had trouble installing the hardware and/or software due to interrupt clashes (probably due to scanner, printer, &/or sound card). She installed to Bill Bergeron's IBM 486 computer without problems. Copied files from her c: drive to u:, and then took off u: and copied onto Bill's c: (because backup software looks only to c:). Three tapes purchased by Pat on Office Depot credit card via phone order (Southridge); Chris picked up 1/19 evening . (Tape number: Sony QD2120 QIC80. Used one tape; will retain the other two for future use.)

1/30/96	Since running solely off the backup server, and since the move from Firstar to Lion House 1/15, there have been several crashes of the server (abends?). A simple reboot brings the server back up, but only for a few days before crashing again. Crashes occurred 1/16, 1/19?, 1/25, 1/29. All reported similar error messages on console screen. 1.1.47 Error reading both copies of the directory on Bradley Sys (msg on workstations at time of crash: 1.1.47 Error reading both copies of the directory on BRADL). As the server attempts to recover, message on console says "1.1.99 remirroring partition #1". "1.1.98 Aborted remirror of partition #1" (continuously). Reported each time to CE.

Jackie from CE came out to run a Vrepair on the backup server hoping to stop the crashes from occuring again. The Vrepair did report some errors regarding the two copies of the directory and correct itself. (Vrepair compares to a chkdsk on a workstation except Vrepair examines network setup instructions, comparing for consistency and validity to run together; also fixes things as necessary.)

2/1/96	Jill had a problem with her workstation first thing in a.m.. Computer froze while booting up (before login screen). Last things on screen before freezing:

Memory resident portion of Smartdrive is loaded.

File not found.

Netware Link Support Layer v 2.05 (930910)

© Copyright 1990-1993 Novell, Inc. All rights reserved.

Configuration file "C:\NET\NET.CFG" used.

Max Boards 4, Max Stacks 4.

HP MC Adapter/16 Ethernet MLID v 2.00 (920629)

© Copyright 1992 Hewlett Packard, Inc. All rights reserved.

HP LAN: HP MC Adapter /16 found.

Rebooted and was OK.

2/13/96	After using her workstation's CD-rom drive this a.m., Chris lost access to it in the afternoon. Inserted MS Bookshelf CD, but icon would not open it. Windows file mgr could not see D:\. Went to DOS shell, c:, then d: " invalid drive specifica- tion". Compared config.sys and autoexec.bat files to Pat's for Cd instructions. OK. Checked Chris' file in c:\cdrom to verify same date and size as pat's. Went to Windows, prog mgr, ctrol panel, drivers and clicked on [MCI] CD Audio, setup. (pat's said "One CD-rom was detected. Installation is complete.") Chris' driver could not find drive upon clicking on setup. However, after loading windows, the drive could now be seen in file mgr and she was able to access the drive for Bookshelf!

2/20/96	Karen has had trouble intermittently with booting up system. After turning power on, harddrive light flashes slowly, monitor stays black except power light on. Tried basic things like checking cable connections, scandisk showed 478 lost clusters. Tried to use Diagnostics diskette but computer wouldn't boot up according to instructions in manual! Phoned Dell Tech support; tech had me boot up and press Del for setup screen, hit alt-F to reset to correct settings. Rebooted ok.

2/21/96	Contracted with Tushaus Computer Services for consulting and equipment acquisition. Ordered 2 fax modems (Jill and Chris) at 8:30 am, received by 11:20 am - installed by Dean who also assisted with installation of WinFax Pro on Jill's station. Gave to Dean copy of Bradley basic system info and server problem diary. He will return tomorrow to look at server.

2/22/96	Dean took primary server with him to shop to test the memory.

3/4/96	Karen's workstation booting very slow again, up to 30 minutes. Could not reach Dell support. Left msg on CompuServe Dell forum, topic pentiums, slow boot up.

3/4/96	John Mooney of Tushaus came to work on Chris' workstation config to work better with PCG. About 4:00 pm, after loading PCG from pure dos (?) with different configs, PCG erred out completely on the network. The directory seemed intact but all users were given error msg when attepted to log into PCG. Upon clicking icon, goes to "loading" at the grey striped screen; then "FMSG B10 (unsure of remainder of msg) ..." then locks up PCG. Esc to windows. MicroEdge was unavailable (lines busy) for the afternoon.

3/5/96	Reached Di Rossi at MicroEdge who suggested I restore from tape backup only the apps\pcg-4 directory, not its subdirectories which contain our data and code. Restored this via Backup Exec from Fri 3/1/96 tape (since 3/4/96 tape probably backed up the corrupted directory). PCG loads OK now. Di suggested that when the workstation configs are being worked on relative to PCG, have everyone log out of PCG for that time.

Kelly unable to print to 2FL_HALL printer. Print command seems to go thru ok at workstation, all connected properly at ctrl panel. Print Server screen at console indicates his printer "out of paper" but not true. Jetadmin indicated that this printer had same printer number as another. In pconsole, the printer had the number 0 and no other printer had that number. Deleted printer in pconsole and added new one as number 5 with same config. Unloaded pconsole and reloaded to activate change. Still didn't print. Opened JetAdmin again and saw his printer had "no printer number". In Jetadmin's configuration area, clicked on printer number and selected 2FL_Hall printer as #5. Printed OK from Pat's desk.

Karen's workstation took 1.5 hours to boot up!

3/6/96	Karen's workstation was still trying to boot up after 1.5 hours. Phoned Dell tech support again. Removed cache card and reinserted. Removed mem simms and exchanged their positions. From my computer, downloaded file onto bootable (system) diskette (made diskcopy of Karen's emer boot disk) to upgrade bios from A01 to A05 via BBS. Filename XPSC-A05.exe. Self-extracting file; creates XPSC-A05. Instructions were to put disk in bad machine and at a: type XPSC_A05 to create two other files, one readme.txt and XPS_A05. Run the last filename to upgrade the bios. Reboot without diskette. Could not do this since the machine couldn't even boot up far enough to see a:. Now after about 15 min the computer beeps 3 X and then the drive light remains constant; cannot finish booting up. Mark of Dell support placed service call order, tracking # 2838249; tech will call by noon tomorrow to schedule appt and will bring cache, mem simms and motherboard.

3/7/96	Jeff of BankTek came to repair Karen's cpu. Replaced mem simms and cache. did not work. Replaced motherboard. Then it worked! Left all replacement items installed (under warranty).

Plugged into Karen's workstation and it booted up until Windows was loading restoring printers. Then locked with message unable to locate network.

PC-Gifts crashed again. Several users in: CC, KA, DM, PW. Error messages as follows:

Fatal Error Reading Support_Type in file tables

---[FS129]-----------------------------------------------

Linear Hash Error

OS File: Data\REV75029.LK

Group #: 00000013

Group Calculation Error.

------------------------------------------------------------

[ESC to terminate, Break to debugger? [(ESC)/B]

ESC

One person had same except reading $color.to.esc in file verbs;

REV49001.LK

Chris' error was same except reading $restore.dels in file verbs; REV49001.LK

Di Rossi of Microedge had me restore four files from last night's backup:

PCG-4\REV49001.* (representing lk and ov files)

PCG-4\data\REV75029.* " "

Able to load PCG after that, but then crashed again with similar message when attempting to run a report in the checkbook:

Fatal Error Reading POP.UP*PARMS in file SYS.TEXT_PARMS

[FS126}

Group Format Error:

OS File : REV49062.OV

Group #: 00000007

Wrong Overflow frame linked to group.

[ESC] to termiante, Break to debugger? ([ESC]/B)

(Faxed recent error msg to Di 3/7/96 2:00)

Di then had me restore the PCG-4 directory only (not data and code directories) from Wed back up tape. This went fine. PCGifts working well since then.

3/8/96	Phoned Dell Tech again after talking with John Mooney of TCS to discuss possiblity of Karen's sound card or its config file causing the trouble with her cpu. When booting, a message appears "Invalid Blaster *:/H argument." Via phone, Dell had me remove sound card and net card alternatively and ran diagnostics. seemed both cards using same DMA channel (?) (c:\vibra16\diagnose ran after beginning boot and hitting F5 right after says loading MS-Dos to avoid loading any drivers). Re-set some jumpers on the sound card and reinserted; then removed again and returned to original settings. Began to reinstall the NIC by inserting it and then running a:\install from the 3-Com Etherlink adapter diskette that came with computer. Software could not find card: "Error!!! No Etherlink III adapters (cards) are installed o this computer." Because of this, this tech (Andy) felt the problem really stems from the network card and is sending out a new one via air. Should be here Monday, BankTech will call for appt Monday. Reference #2844224.

***IF THE NETWORK CARD IN KAREN'S WORKSTATION IS TRULY FAULTY, THEN THAT IS MOST LIKELY WHAT IS CAUSING PC-GIFTS TO CRASH! NIC's CAN SUBMIT FAULTY SIGNALS TO THE NETWORK, CAUSING IT PROBLEMS. [Note, I think that while Karen was using Yvonne's cpu as substitute, there have been no PCG crashes. Not positive of the timing.] JP OF PC-GIFTS CONFIRMED THIS TECHNICAL THEORY. The particular error message on workstations following PCG crash which refers to VERBS file is directly related to workstation connection problems to/from network ***

Because PCGifts crashed immediately following Chris' saving of February bank reconciliation, the reports did not print. Cannot go back into the reconciliation once it is saved to re-run the automatic reports. Also cannot go back into reconciliation and "un-reconcile" to re-do once it has been saved. Had to modify checkbook reports to obtain the information as close as possible to what they usually present. See PCG, checkbook, reports, account balance and reconciliation report (substitute if doesn't print out automatically). Satisfactory results; remember to note the checks cashed as a negative number instead of positive on report.

3/11/96	Dell (BankTech) tech arrived with new NIC for Karen's workstation. Identical card so no new driver needed to be installed. Workstation now boots correctly, no error msgs! (No PCG crashes since Karen's computer was off the network.)

3/18/96	Deleted old Peachtree directories off the network as follows. Will save 3/15/96 backup tape as permanent copy.

f:\apps\peachw.old directory (5.0 data prior to upgrade to 3.0)

\peachcon directory ("converted" data going to 3.0 but decided we
didn't want to convert)

\peach2 directory (?)

3/21/96	Dean from TCS came to re-install primary server back onto system. See file server notebook for notes.

(Dean) installed PageMaker upgrade to Chris' and Les' workstations, directly on c: drive for faster peformance. Consider later whether to install to network for Chris' ability to get it from any workstation. But will probably not. When Chris and Les are comfortable with 6.0, can remove 5.0 from network (f:\apps\netaldus).

3/22/96	Upgraded Peachtree to version 3.5 batch 01 to the network. Installed to Karen's and Bob's workstations. (Removed Ann's icon because didn't need to upgrade her computer and didn't want it loaded inadvertently possibly causing corruption.)

Had to reset Acctg Printer's configuration (printer number) in Pconsole because "printer number in use" according to Jetadmin. (When printed to the printer, software seemed OK, but nothing came out of printer.) Made changes in Pconsole, then unloaded and re-loader pserver. OK now.

3/25/96	Dean (TCS) installed Windows 95 upgrades to Chris and Pat for testing. Chris' PC-Gifts problem seems to be solved at this time. (Win95 manages base memory better.)

Chris' workstation with Win 95 has a problem with continued disconnection of mouse software (Logitech trackman). Also scanner is not recognized by Win 95 and sometimes the modem isn't either. Dean found some information on the Logitch trackman that explains that the driver for it controls the mouse port in addition to looking to com1 for another mouse. However, Com1 is where another device resides (scanner or modem) and this is what is causing the problem. There is not an upgrade yet for the driver however Dean told Chris how to change some settings and now it works.

3/29/96	Karen's workstation had trouble loading WP 6.1. Message:

Shared Code Error. Unable to run f:\apps\office\shared\wpc20\mfwin20.exe\1-US/#.

OK

Error. Cannot initialize.

This occured when Peachtree was opened while loading WP. Closed WP erorr w/ctrl enter; backed up and closed Peachtree; closed and reloaded Windows; loaded WP first, then Peachtree, OK.

*When Peachtree was upgraded earlier this week, there was a modification in autoexec. regarding share. Check into this if WP error occurs again.

4/15/96	Added Alicia's name to network user list in syscon.

4/19/96	"Upgraded" Karen's Peachtree workstation with a diskette sent by Peachtree for a correction to the help file.

4/22/96	Tushaus installed Alicia's computer, moved Chris' upstairs, moved Les' downstairs, set up new HP Laserjet 5si downstairs.

4/26/96	Tushaus returned to attempt to complete connection of scanner to Alicia's workstation and also install add'l memory to 5si printer.

4/27/96 Sat.	Christina was here working and having difficulty loading PageMaker to finish financial statement. (Cannot load due to insufficient memory.) Earlier, she had been browsing the Internet, looking at the Bradley Fdn home page. The Internet dumped an entire directory of .gif files onto her c: drive. Ran virus scan; one file was possibly infected: c:\winword\template\normal.dot concept. Because no removal program was available for that virus, Virus Scan recommended deleting the file. Chris deleted it. After rebooting, computer worked fine in PageMaker.

Remember: Even when only "looking" at the Internet, files are downloaded automatically onto the c: drive of the workstation. These need to be checked ASAP for virus.

4/30/96	Chris had a problem with Color Laserjet today. Began printing a dark grey line horizontally across each page, with every document, regardless of software. Line was even across page and about 2-1/2 inches from the top of the page. Resetting it did not help. Short inspection by myself did not reveal problem; due to business of the day, requested TCS to come out for repair rather than use manual to troubleshoot. Just before Dan Johnson arrived, the line stopped printing! He thoroughly cleaned the printer anyway and conducted basically a preventative maintenance measure. (The printer was purchased approx. fall of 1994.) About 19,000 copies to date had been printed according to Dan and it was quite dirty with extraneous toner inside.

5/1/96	Karen reported a problem (that began yesterday) with loading Peachtree. After loading ok, she entered password, but program did not open the Bradley acct. It seemed to not recognize the password. She also tried to open the program with file open, bradley, but still did not open. Closed Peachtree and went back in; then was ok. Also happened today.

Alicia's computer had difficulty opening WP (one copy already running). Is this a license issue (license has been ordered), or is it connected to Karen's problem above?

Pat also had difficulty loading WP today (cannot initialize). Rebooted and then ok.

Checked volume on network to see if enough room left. OK.

5/2/96	Chris workstation is now having a problem with the modem again and sometimes the fax software (auto receive keeps turning off). After clicking retry it is ok.

Installed upgrade to WinFax Pro for Win 95 on 5/9/96; should be ok now.

5/13/96	Chris had problem with a:\ drive on her computer. After using it in Adobe to copy some fonts to a diskette, had logged out of Win. Win could not load with diskette in drive, removed diskette, and then even after rebooting the computer, it would not boot correctly; would get stuck trying to read a drive. Error msg suggested to make sure network was "available". Turned power off and started over, still did not work. Would load if at the point of error msg the diskette was reinserted and hit retry. Chris then followed that method and then re-copied the same font file to her hard drive instead of a drive (to redirect the copy function away from a:). Also using explorer clicked on a variety of other drives e: - z: several times. Rebooted OK.

Chris' printer is now printing spots on almost every page. A pattern is noticeable: a series of 3 dots not alike, but the same set of three dots from page to page moving 1" to the left with each successive page. The dots are 3 - 3-1/4" from the top of the page. Once the dots run off the edge of the page, there are 5 pages unmarked until reappearing on the right edge and recycling through again. I phoned Todd Hoskins Printer Service; Todd gave me HP's direct tech support phone numbers to call. Warranty was out 11/95. HP suggested it is the print drum which lists for $369. Requested quote from Jim of TCS. Jim stated that while it is a very good printer, it is not unusual for color printers to require replacement parts more frequently that regular laser printers.

5/14/96	Installed Harvard Graphics 4.0 upgrade to Alicia's and Chris'workstations - standalone. If Alicia will continue to work on flash report, order another license. Had to remove HGW 3.0 from Chris' workstation in order to install 4.0 (recommended by installation instructions AND no room on computer). Could install entire pkg on Alicia but only portions on Chris because of lack of hard drive space.

Tushaus moved HP Color laserjet to hallway after replacing printer drum to remove the spots that were printing (see above). Ordered new cleaning kit from Jim (TCS).

Also installed new HP Laserjet 5 to Chris.

5/15/96	Installed Bookshelf 96/97 on Alicia's computer for evaluation. Chris will also install to her computer for eval before we all upgrade.

5/16/96	Karen had a problem with Windows 3.1 today. When having only Peachtree loaded (and smartcenter), Windows would not load Lotus 1-2-3. Error msg:

"123 cannot be started. Please record the windows Execution number: 8." After a few seconds, the msg disappeared. Restarted the computer and then it worked fine.

5/22/96	John (TCS) came out to explain several Win95 functions to me (see diary.ops). Also to fix Kelly's Win95 upgraded workstation to allow PCG to behave properly. Bad parameters during boot up were from nlogin (autoexec.bat) and wrong syntax for noems command (config.sys). PCG still not releasing print job to network properly, hangs until PCG exited. Banner page prints too.

Also John replaced Alicia's network cable to see if that will permit her to log into network correctly every time. (still intermittent login problem) If the problem continues, Pat to try moving hub connection to another port.

5/23/96	Alicia had a problem using Lotus Approach. Error msg while in tutor program "Stop> Couldn't load the status bar dynalink." OK Stop> Dynalink error. Phoned Lotus tech support and learned that the filename Ltssb04.dll is associated with the dynalink and needs to be coming from the network. It was on the network directory correct, however, Alicia's lotus.ini file was pointing to c:\windows\lotus instead of g:\lotus\lotusapp for the NetCommon directory. Changed to g:\lotus\lotusapp and all was fine.

524/96	The first floor hallway network printer was not responding to print jobs from workstation. I/O card ready. Checked in Jet Admin program and the printer number was in use. (This has happended twice before with network printers.) Tried to change printer number but can't without actually creating new printer. Unloaded PConsole and reloaded it. Seems ok now.

Alicia continues to have intermittant network login difficulty (periodically the windows login screen does not include option at login to bradley server). Since Tushaus has replaced the circuit board including network card, and replaced the network cable at her workstation, we are now focusing on the cabling on the concentrator. Since the cable is new , will focus on connections. At connection 19 on concentator and connection 1 on hub, I simply pulled out and re-inserted. Does not seem too tight or broken. Alicia's workstation then logged in correctly to network. If the problem persists, try following method of isolation:

1.	Pull cable out of connection 1 on hub and insert into slot on different hub.

2.	Pull cable out of connection 19 on concentrator and use #21, will have to go upstairs and connect her workstation end into #21 also.

3.	Replace cable (concentrator/hub).

*(As of 6/7/96, Alicia reports no trouble logging into network since 5/24. Pat had problem with it on June 11.)

5/24/96	Reported to PC-Gifts - Dianne - she will put out on e-mail to Win95 techs and possibly Revelation for help on our printing problems with PCG on Win 95 workstations:

1. Banner pages and blank white page printed after each job on network printers-Kelly;

(Check his timeout again, make sure set between 10-20; check also at dos prompt, type capture show to verify. Also try running PCG from pure dos and see if this is isolated to Win95.)

2. PCG job will not print until the software is exited (probably timeout problem) -Kelly

(Corrected Kelly's problems using advice from MicroEdge adding following lines into System.ini file under the 386Enh section:

[Network]

PrintBufTime=10

[IFSMGR]

PrintBufTime=10

these commands assist PCGifts print in a DOS box under Win95);

3. Intermittent stopping of printing before job done from PCG to HP4+ local printer - printer and PCG screen appear complete; must re-run report from the page it cut off on-Pat;

Also font changes from lineprinter landscaper to courier portrait in the middle of a report for a couple of pages here and there; have to re-run groups of pages of the report - Pat.

4. Consistent repetitive page printing from PCG to HP5 local - prints pg 1 10-20 times before going to pg 2. Shut off printer to make it stop. Occurs with single page document as well as multiple page document.-Chris. May need new HP driver for DOS programs. (Corrected this problem 6/13/96 by changing Chris' config.sys file to include EMM386 RAM 4096. May cause problems for something else though.)

5. Printing banner pages from PCG from Alicia's computer to hallway (network) printer. (not resolved yet)

5/30/96:	Yvonne reported her workstation running very slowly. Also notes: unable to open Lotus; rebooted ok. Later in day, tried to print 1 page of document in WordPerfect receiving message "Cannot find WPPT2OUS.DLL" file error, followed by WP for Win cannot load .dll. Tried again resulting in same error messages. Saved and closed both WP documents that were open. Opened the one and printed fine. Closed document and opened another to add text, blocked text to use spell check and received general protection error. Rebooted workstation and all is well; also noting system faster than earlier in the day.

Kelly reported problems in WordPerfect this morning. Seems when the WP login box comes up, he clicks cancel or close. Should click OK.

6/7/96	(Phoned TCS at 5:02 pm on 6/6/96; voice mail answered, with no return call.) Dean (Tushaus) came and looked at Chris' workstation due to appearance of things on monitor. While booting up, the text on the screen was scewed, and/or substituted various letters, like "mouse dedjected" instead of "mouse detected". Occurs even before loading Win95. Chris was able to operate mostly, but difficult to read and unsure what end product of document would be. In WP, small dots like periods surrounded the mouse pointer. She tried to open win.ini file via sysedit and received message, "unable to open win.ini". When cliked ok was empty. Hardware, software (driver), or software (windows) problem??? Could be video ram, video card (not integrated on mother board), video driver. Dean replaced the #9 video card with a plain 16 bit super vga card as temporary substitute until we can get a new one from Dell. It worked fine; assume it is video card that is required.

Also Dean checked on Kelly's pinkish monitor color. (color changes from time to time, pink, blue, purple). He moved the monitor cable in the back of the cpu and it would change the color! (Need new monitor from Dell because the cable connection is internal to it.)

Phoned Dell tech support. Gave info to Ryan on both problems. Mentioned to Ryan moving Kelly's cable connection behind cpu caused changes in color. He gave me instructions to test Kelly's monitor by unplugging it from cpu, powering it off, then back on while plugged into electrical outlet only. Did this after disconnecting phone call (could not get to KA's computer right away). According to Ryan, the grayish steady screen indicates the monitor is fine and probably needs a new video card in cpu; a black screen or errors would indicate bad monitor. Ryan will call back in afternoon to find out test results of KA's monitor, and then schedule appt for tech to come out and replace components on both Chris' and KA's at same time. (Kelly's test resulted in light gray screen.)

Service call numbers per Dell/Ryan:	Chris video card - 3059645

Kelly video card - 3059877

Chris has problem with Harvard Graphics not printing multiple pages. HG suggests need new color printer driver from HP. Pat downloaded drivers from HP Bulletin Board LJ110EN.exe and LJ105EN.exe self extracting files and placed on network for Chris.

6/10/96	Greg G. from BancTec (Dell) came out to replace video cards in both Kelly and Chris' monitors. Kelly's problem was not corrected. Greg requested Dell send out new monitor via airborne. When the new one comes in, wrap up the old one and have Airborne come pick it up and send back to Dell.

Chris' problem seems to be corrected with the new card.

6/18/96	New monitor from Dell arrived for Kelly. Replaced; old monitor returned via Airborne on 6/19.

6/20/96	Chris is still having problems with Harvard Graphics. Now when she logs out the program gives her error messages.

6/21/96	An electrical fuse blew when Chris turned computer on today at approx. 8:05 a.m. It is possible that Bill S. and Chris were booting up at the same time. Dianne was also logged in; all three lost power (including lights on that circuit). After fuse reset by Chris, power returned.

6/25/96	While Pat was on vacation:

Mike M. did not have access to 1st floor printer while HP5 wasn't available. I went into PCONSOLE and added Intern_temp as user (since he is part of that group) to PS_Bradley, JetDirect, and each printer listedwithin, i.e. 1st floor, etc. He rebooted and all is well.

Ann received message "The directory path for the shared code is invalid" when she attempts to open WP5.1. (Same thing happens for me at my station.) I didn't want to change any "shared" file settings or anything that could affect the network in your absence. I suggested she use WP6.1, explaining that she would have access to all of her old files and if she needed help with new commands I would be happy to help. I have her a cheat sheet for short-cuts to move around in 6.1.

7/1/96	TCS (Dan Johnson) came to perform preventative maintenance on all printers (except new HP5, HP5si and color - just done). A number of parts were required for the II's and III.

7/8/96	Regarding the error msg in opening WP 5.1: "The directory path for the shared code is invalid" Dean came out to repair on the network. The shared code directory appeared to have been moved, or the network instruction to wp on where the directory exists was changed. (There was a file date of 6/17/96 which is about the time Chris downloaded wp printer drivers from internet.) Dean reset the file directory instructions and WP now works.

7/10/96	Chris reported a problem with faxing via computer today. When receiving a fax in her computer from Boys and Girls Club (local), a fax made a series of clicking sounds and the fax had difficulty getting in. Chris had the Club send it to the fax in copy room instead. Tested her computer fax by sending a fax from Fdn copy room; it worked fine. Will monitor. Could have been a problem at the Club's end.

7/15/96	Downloaded updated Virus Scan files from McAfee bulletin board. Version 2.50e for Win 3.1 and version ...............................................

7/19/96	Yvonne was unable to open her accessories group on her workstation. An error came up General protection fault error. GDI.exe. She was able to reboot and open all other windows groups without trouble. Deactivated the new VirusShield from automatic startup and rebooted; still did not work. Suggested she copy someone else's gdi.exe file and copy it to her hard drive. She copied Leslie's file to hers; still cannot open accessories group. She can activate cardfile by double- clicking on cardfile.exe in file manager. (Cardfile is a program on accessories group.) Problem not solved; accessory group cannot be opened.

8/12/96	Yvonne's system froze while running PCG reports. She had been running grant histories successfully, but suddenly froze and had to control/alt/delete. Upon re- entering PCG, the freezing problem continued each time, even after turning the power off. When brought to Pat's attention, she discovered she could not run reports anymore either, even though she had . We both re-booted and continued to freeze whenever we attempted to run a report.

Yvonne called Di at MicroEdge. She had us check our conventional memory by using Control S at PCG main menu (153K for Y/326K for Pat). Di said 200K is minimum requirement for PCG; Yvonne's should be increased.) She had Yvonne run MemMaker from Dos and accept the changes made. (Yvonne saved print-out of what was changed.) This did not help. Conventional memory still at 153K at PCG screen. (Yvonne believes she's been running with this amount all along.) (Pat & Yvonne both show 2,097,152 of expanded memory available, which is more than adequate.) After lunch, we asked everyone to log out of PCG. Pat ran a report fine. Yvonne logged in an ran a report fine. We added users one at a time, running reports successfully each time. Di said her experience has been that someone had PCG open more than once, and the minimized copy was naturally trying to update files and couldn't because another copy was open on the same workstation. This could cause a jam on the system, making it freeze.

Di requested our tech people call her before the Windows NT installation this Saturday to verify technical install procedures regarding necessity to install as Server, not Client. Pat will call Dean at Tushaus to take care of this.

8/17/96	INSTALLED WINDOWS NT SERVER (REMOVING NOVELL); INSTALLED MICROSOFT EXCHANGE AND SCHEDULE+; BEGAN INSTALLATION OF INTERNET DEDICATED ACCESS. This entire process took a couple of weeks. Too many details to record everything! Here are some notes on certain glitches etc:

- Jill's 386/486 is extremely slow with everything and can't be upgraded (other than RAM). Ordered replacement computer 8/28/96 from Dean/TCS.

8/22/96	Pat's PCGifts running very slowly however Ctrl-s reports conventional memory and expanded memory are ok (compared with Yvonne's). Compared config.sys with Yvonne's and one step at a time made mine more like hers:

1. Removed "rem's" from last three config.sys lines regarding vibra16 and rebooted.

2. Changed files from 150 to 50.

Autoexec.bat:

1. Rem'd "cd netware" line.

Even with these adjustments, no change in performance took place.

8/23/96	Dean repaired the network printer trouble (network printers not printing from workstations). The IPX language assigned was not functioning; he replaced with TCP/IP option and they now work. He will research the IPX problem. Also, he discovered when testing another customer's router that our IP address for a router was connected, even though he knew our router was not physically connected. Internet Connect researched it and found that thru human error we had been setting up the wrong IP address (one digit off) from the one we had been assigned (207.67.83.9 should be 207.67.82.9). Dean changed configurations on our server to be prepared when router arrives back from Internet Connect. Ameritech wishes to come out and check the copper wiring in the house Monday, 7/26/96. OK. Karen: 1-800-917-2634, trouble ticket # 027-3703. Steve from IC returned router to Fdn. office.

8/26/96	Greg from Tushuas made some changes to Pat's workstation but I don't know what they were. PCGifts is somewhat improved but still very slow and unacceptable.

8/28/96	Dean and Dave came to reinstall printer driver to Bill Bergeron's computer because he was unable to print. The driver for the HP 4 was incompatible with Win for Workgroups. Replaced it with older version from diskette. OK.

They also checked Pat's computer for what could be slowing down PCG; reinstalled Win 95. No change.

8/29/96	Pat's computer could not see network today. Exchanged NIC out with Karen's. Still did not work. Tried Kelly's too. Did not work. Changed net cable from workstation to wall; changed port on hub; changed hub; moved my workstation to Karen's area to plug into her monitor and wall port. Nothing fixed it. Dell support feels it is not the NIC because the substitute NIC's also did not work and green light on back of nic is lit- ok. They feel it is a software issue, probably NT server. Jim from TCS had me attempt to reinstall nic driver. Old driver would not remove properly. The error msg I get when logging out prevents the resetting from taking place so the same driver kept loading. John fixed the error msg by disabling McAfee VirusShield which was causing the msg. Was then able to reload the correct NIC driver. Still didn't work. I mentioned to John that when placing the nic in the slot on my machine I don't feel the same "snap" into place like with Karen's and Kelly's. John moved the nic to the next slot. It works! I phoned Dell to order repair of slot or replacement of motherboard. They want me to test the slot again by moving the video card into the slot to see if it works. I replied I would have to do it another day - too busy catching up now.

Kelly could not print.

Yvonne's keyboard/mouse locked. Could not Ctrl/Alt/Del; had to power off. Restart ok.

9/4/96	Yvonne has had trouble recently with WordPerfect. The other day it crashed while in spell check. Now when she prints a document with quote marks that was created prior to August (? not sure when), the quote marks appear correctly on the screen but print as rectangular checkerboard boxes. If a new document is created however, the quote marks are printed correctly! If quote marks are removed and reinserted in the older document they still print as rectangular boxes. Adding new quotes to an old document seems inconsistent - sometimes ok, sometimes not. We noticed that quote marks in reveal codes appear with a :4,31 or :4,32 indicator. Never saw that before. Where is it coming from? (Pat also sees this on her computer but quote marks print correctly.) Added new "printer" in Windows 95. We compared all preferences to pat's. Same. Reinstalled WP 6.1 to Yvonne's workstation. Did not resolve the problem. Phoned WP tech support for help. The tech suggested two ways to work around the problem: either replace the printer driver with a WP driver (from the original WP 6.1 install disks), or remove the checkmarks from tools, quickcorrect, options, single smartquotes and double smartquotes. If the smartquotes are turned off and a Windows printer driver is used, the quote marks are straight (not opening and closing quote marks). Both of these resolutions are workable, but the mystery remains. Why don't other users have this same problem?

9/13/96	Problem with PC-Gifts checkbook manager. Upon Alicia's completion of the reconciliation with firstar statement, I noticed the total checks and pyaments did not match the total deposits/credits; it was off by $17,500. Alicia stated that PCG appeared to be in balance prior to running report. The report stated that the previous balance was -$17,500, and current balance is $0. (This is not possible, as last printed reconciliation report shows a balance of $0, which is correct.) I checked all reconcilation items from bank statements against pcg report. Check number 2609 to Univ of VA does not show as reconciled, nor included in the total amount reconciled on pcg report. That chk does appear however on the bank statement as cleared during the month. I entered into the reconilation area of the chkbook mgr and gave it the date of 9/1/96, with $0 balance. I reconciled the $10 error from Firstar from last month, and also the $17,500 chk #2609. The account was not in balance, by -$17,490. I backed out without saving changes. I went in again to do it over, reconciling both the $10 error and $17,500 chk. /this time reconciled, except asking me to adjust for $10 (OK). PCG printed out report, but did not list chk 2609 as reconciled! Balance is $0. Current outstanding items is same total as report printed yesterday; does not list chk #2609 as outstanding. I looked in outstanding items, and the chk appears there, but status says reconciled!!! I tried once again to balance the account, with date of 9/2/96, balance of $0. I entered into the outstanding chk items, and changed the status of reconciled back to outstanding, then back to reconciled. Attempted to balance, but it told me I was off $17,500. Cancelled reconciliation process. Discussed with Yvonne. Main problems: 1) previous balance stated as -$17,500, should be $0; and 2) reconciled chk not recognized as reconciled. Will discuss with MicroEdge on Monday if necessary. Could there by a connection with the new NT server installation? Are files locking correctly?

9/18/96	In effort to fix problem describe in above paragraph, Yvonne tried to use index maintenance feature, selecting all of those under "Transactions." The following message ended the session:

Fatal Error Reading TYPE**

in file !TRANSACTIONS

FS126

Group Format Error:

OS File: DATA\REV75083.OV

Group #: 00000085

Wrong overflow frame linked to group.

Hoping to isolate the area to "TYPE" I tried to rebuild indexes again, but selected all choices except "TYPE" under TRANSACTIONS. Received same message as above except first paragraph was:

Fatal Error Readnexting in file!TRANSACTIONS.

Worked with Di at MicroEdge regarding above problems. Index Fix (transactions) utility ran fine. Ran reconciliation report; $17,500 error fixed, but new outstanding item of $100,000 deposit dated 12/20/95 shows up! We copied PCG-4/DATA directory to test area and Pat deleted the outstanding $100K item. Reran report and all was fine. No need to restore data files from test directory. No explanation for why problem occurred, but all is fine.

9/20/96	Kelly has reported that PCG locks the entire workstation on a regular basis and is not able to get out or move to other programs. He receives an error msg that he is out of memory and must close applications to proceed. He sometimes does not have other apps open; sometimes only other app one is open. Pat has checked his equipment and attempted to recreate the problem but can not find anything wrong. The memory appears to be in good order and configuration of PCG is good.

10/1/96: Mystery solved! Kelly was using the start, programs, apps, PCGifts icon to open the program. Pat was using the shortcut icon to open the program. (I did change one item to concur with Yvonne's -- Misc, unchecked suspend in background.) When properties for the shortcut were changed (for memory), the properties for the not-shortcut icon are not automatically updated. Kelly will delete the not-shortcut icon to avoid accidentally loading it.

9/26/96	Dianne reported a problem that happened in PCGifts last evening at 5:30 pm. She was attempting to save a writeup in F9, when the screen "moved up" so that the bottom half of the screen was black and she could only see the bottom portion of PCG screen on top half of monitor. She attempted to save again with F9 and the entire PCG screen moved up off the monitor so that the monitor was all black. Kelly assisted her to escape out of the program (probably blindly). Other programs were running well. Pat-check monitor plugs since moving eqpt.

10/4/96	Exchange went down. First couldn't send out of the office. When I looked to see if each item related to Exchange in Services was active, and tried to start the one that wasn't (Transfer), it gave an error message (error 1069: server didn't start due to a logon failure). I tried to reconnect Exchange to the server, which was already done. I ran Performance Optimizer, which I thought was a diagnostic, but was just a tool to be sure Exchange was conserving space and properly located on the file server. I did not change any settings. Next morning checked services related to Exchange and none of the "automatic" were started. Tried to start; received error messages.

10/7/96	Had to start spooler; exchange still out.

10/8/96	Dean came and found he needed to use the start-up button and provide the administrator code to activate (we didn't know this was coded).

10/14/96	UPS unit alarm was sounding. Upon logging into server, message said "System running low on virtual memory. Please close an application ans start system option in Control Panel and chose Virtual Memory button to create additional program flie or increase space." Additional message received when tried to execute Back-up Exec that trial period is up, please order/purchase product. (recognize these are 3 different problems) I called Dean at Tushaus. He had me take down and bring up the file server. Received application errors upon start-up, told to check event log. All users working fine, alarm still sounding. Dean came in for @ an hour to provide more memory and had to physically turn UPS off and back on to stop alarm. He will return tomorrow for previously scheduled tasks.

10/15/96	UPS alarm sounding at 10:20 (was fine earlier). Turned power switch off and back on (@ 10:30). Alarm stopped. Yvonne received error message at her workstation: "cannot load resource; most probable reason is insufficient memory" ack. "OK" and file opened fine. No other users reported problems. Switched back to PCG, "this device does not exist on the network" abort..... Switched back to WP same message again when tried to open this file again. I will log off and back on at my workstation. All seems fine now.

10:30 Bob could not print. Examined settings. Checked file server. (Karen came over to say she couldn't print.) Spooler "not started" though was on earlier so I restarted it. All is fine.

10/16/96	UPS alarm sounded at 11:50 (was fine earlier). Turned power switch off and back on. Alarm stopped. Under services, UPS was listedas manual; when I tried to start it, was told "UPS not configured correctly." I tried changing the manual to automatic, but received samr error message. While I was there I looked at the Back-up Exec Browser that was listed as Disabled. I went in and changed it to automatic and started it. I could then look at past jobs, which I had not been able to do since told trial expired. Since it won't back-up anyway, I went back and disabled it. Print spooler working at this time. We continue to receive "application errors" when logging in on the server.

11:55, Karen reported she could not print and since the alarm rang she had trouble in lotus and exiting with "not enough memory" errors. Upon checking the Event Detail, I noted the "UPS Service terminated with service specific error 2481." At the exact time (10:49:07) entry "UPS service not configured correctly" was made. Any ideas?

10/17/96	Dean phoned; needs manual or at least model # of UPS unit. He wants to come in early Friday to take system down and make all final changes. He will back up system before taking it down and is aware that we've not been backing up.

I was notified at 11:30 that the alarm was again beeping. I switched power off and back on to silence. No other problems reported at this time. The beeping was "long, short" and according to page 406 of the manual, this equals Moris Code letter N, which says "check converter" and requests client to call BEST for service! I will E-mail Dean to let him know he can be here at 7:30 tomorrow.

10/18/96	Backed up through next Tuesday using the NT backup program instead of Exec. Dean was here 7:30-12:45.

10/21/96	15 min. phone time w/Dean.

10/23/96	Dean here 10-2:30. Installed licensed version of Backup Exec; 13 of 15 workstations with Norton AntiVirus; serial and ethernet adaptor of file server.

10/24/96	Dear here 7:30-10. Installed Norton AntiVirus on 2 workstations; 3 Bookshelf; NT server scuzzi card for mouse. Hopes Norton AntiVirus for file server will be here next week as well as Netguard software for NT servers.

While saving an activity, PC-Gifts gave message "activity*sysprog*data broken, transaction can't ...properly; rebuild indexes." Dianne reported same message. I got everyone out of system and rebuilt indexes. All is working fine again.

10/25/96	I moved Pat's files to appropriate directories.

10/28/96	Karen reported same problem as many times past: When powers up gets message "Error on Drive F" and locks up after windows screen and before password screen. Cannot Ctrl/Alt/Del and must power off. Upon third try successfully logs in. She does have a musical CD in unit, which does play. I asked her to remove the musical CD, since the system seems to be trying to read it at log-in.

10/31/96	Phoned Dean (5 min) re: messages upon entering Back-up Exec "No storage device detected & problem initializing hardware" since program installed, yet we were backing up okay. Yesterday and today the back-ups were "aborted" (listed in red) with a message of "bad data" (it appears that drive C backed up but D did not). Dean suggested backing up D using the NT backup and he will stop out late today or tomorrow. (I sent Monday night's tape to safe deposit box w/Jill.)

11/1/96	When opening NT back-up, message "running low on virtual memory, close application, select options in control panel, choose virtual memory to create additional paging file or edit to increase size" occurred.

11/4/96	Our last normal back-up via Back-up Exec was 10/28/96. I have been using the NT back-up, setting it manually at 5:00pm.

11/5/96	PC-Gifts repeatedly gave messages cannot update activities; rebuild indexes. With everyone out of PCG, I rebuilt the activities index. All fine since.

11/6/96	NT back-up last night was fine. System crashed @9:50am. Users reported cannot find network.... I was backing up library files and message came can't complete task, network drive not available. Checked file server; screen frozen. Called Dean at TCS. He suggested removing tape from drive, turning off back-up unit, and powering down server by turning switch off and bringing server back up. I did this. All went well and I was able to log on to the server and as a user. It appeared that MS Exchange server wasn't started, even though listed as automatic. I tried to start it. Didn't seem to work to I moved on, though it was started when I checked back later in the afternoon. Users back up @ 9:30. Chris reported workstation crash this afternoon while trying to print from the Internet. Alicia reported workstation crash while entering data to her calender in Organizer. I checked usermgr and found she was listed as a member of Org user, but not listed as Org user individually. (The info didn't match.) Error messages regarding hardware are received when trying to use either backup system at this time. Dean arrived @ 4:00 to see what's happened. Left by 5:00, will come back tomorrow afternoon. Reinstalled back-up hardware, continue to receive message can't be found.

11/7/96	Can't validate password/server can't be found messages. Checked services; 3 Exchange programs not started. Not enough virtual memory messages received. Shut down and restarted file server. Users are able to log in and use system. Checked event viewer; many virtual memory statements, 1 disk C almost full. Dean paged prior to 9:00. Awaiting response. NT back-up last night was fine.

Dean was here from 1:15-1:50. He deleted Back-up Exec from all locations and reinstalled it to E drive. It's working fine. He allocated virtual memory to drive E. Everything fine now. He will look in to Exchange opening according to user log-in instead of workstation & will provide a price quote on UPS replacement.

Called Tushaus @ 4:10; Jim will page Dean. Netscape message cannot find www.netscape.com homepage.

11/8/96	Netscape can't find server message continues. Dean phoned in afternoon and suggested we call Internet Connect. He tried to get through to us on E-mail but could not; that indicates our line is down. I spoke with Steve at Internet Connect. They tested our connection and even though their was no indication on their end that we were having a problem, we were down. He asked me to unplug the unit from the power source and back in again. When he called back all was fine. He doesn't know what the problem was, but all is working again.

11/11/96	Back-up Exec seemed to back up C & D drives(?) but ultimately aborted back-up due to "bad data." Alicia kicked out of PC-Gifts with message "spools.exe 32" and later in afternoon Kelly (and others) could not print and I restarted "spooler" in services. Since it did not back-up, I went through selection process of tapes, media. etc. to see if it would back-up ok tonight.

11/12/96	Back-up was fine Thursday night after Dean set it up. It was not Friday night when it should have automatically worked. Since it did not, I went through the process of selecting the media, drives, etc. for Monday night's back-up and it did backup ok Monday night. Does this mean I need to go through the selection process each day?

I took off "eject tape on exit" in preferences, since whenever I exit from Back-up Exe the tape is ejected, instead of only when finished with back-up. Spooler was off, giving spools.exe error. I restarted it in services. Message provided: access violation 0xc0000005, address 0x5f8032e2. Two warnings in event log: "unexpected network error has occured on the virtual circuit to William" entered about 6:30-6:40 pm yesterday and another two 7:05-7:15 this morning. In the span between those times, 10 entries of "server service unable to map error code 1722" and 2 entries "server service unable to may errot code 1726." What is "William's" computer doing to cause these errors? Does it have any thing to do with the matter we spoke of his unit showing up on the "server" list?

11/13/96	Back-up Exe normal today. The tape had ejected itself after backing up. I selected drives, tape, etc. again in prep for tonight's back-up. Yesterday I set up Kristine Mertens as a user, including Exchange, confirming process with Jeff Johnson at Town Hall and Steve at Internet Connect.

11/14/96	Alicia reported continually being kicked out of Harvard Graphics always at the same time, when entering data into a graph. Message said "performed illegal operation & will be shut down" "invalid page fault."

Back-up Exec did not back-up; message said had to exit from BUEx in order for scheduled back-up to run. It ran; aborted.

We moved Alicia's comuter from reception desk to her new cubicle on garden level, moving Pat's computer to reception desk, late afternoon Thursday.

11/15/96	Last night's back-up ok.

11/18/96	Print spooler went out, Alicia restarted. Back-up ok.

11/25/96	Needed to rebuild activities indexes in PC-Gifts. Successful.

12/12/96	Dean from Tushaus was here to install Norton Anti-virus on file server, install new UPS back-up unit, clarify images on Jill's computer, install Lotus on librarian computer, remove NT Admin from reception station, fix E-mail for Kris M., analyze Gifts for Windows needs. (7:30-11:30)

12/18/96	Successfully changed all staff windows and network passwords.