DIARY OF COMPUTER EQUIPMENT ACQUISITIONS, CHANGES, PROBLEMS, ETC

(Handwritten log maintained for repairs/service prior to 1/13/93.)

Follow-up

required?

1/13/93	Phoned Allied to place service call (#14761) re backup tape unit not backing up. (Failed to Contact Tape Drive - Hardware/Communication Error. Previously, error occured due to failure to position tape for VOL1.) For the past several weeks, only Mondays would not back up, others days were okay. Formatted and named new tape for backup to take place on Monday 1/11. It did not work: Invalid VT Sig :0; Backup operation cancelled. Then Tuesday and Wednesday 1/12 and 1/13 did not back up (Failed to Contact Tape Driver).

Dave from Allied returned call; he is new CNE; made apprt for Thursday am 1/14.

1/14/93	Dave from Allied arrived at 9:15 am and checked tape drive unit. Definitely feels it is hardware problem either in tape driver or card in file server. He needs to get inside file server and prefers to take it down. Because we could not do that on this day, we will make appt after he checks availability and status of parts to replace on tape drive unit. Left at 9:35 am.

1/18/93	Dave from Allied called at 10:30 am to make appt to install new tape driver parts. Set for Wed. 1/20. Note: Thursday and Friday 1/14 and 1/15 backups performed ok! (Did Dave make temporary fix??) Memory from permanent pool somewhat diminished though.

Rob from Computer Ease installed RB's new computer and completed gathering of data for documentation/ analysis. Also grounded computers to fight static for Ann, Pat, Bob, Judy. Will test groundings; see if they make a difference before doing all workstations.

Rob also installed communications software (Crosstalk) onto Kelly's computer to use with the modem.

Ordered from Debbie at Computer Bay: Peachtree for Windows software v. 5.0 for $75, and 3 screen filters at $30 each (for RB, WS and whoever else wants one). CE will install the software which should arrive Thursday.

Made appt with Jim Jaeger for Friday 1/22 to discuss the documentation results and go over problems/ recommendations. RB does not want to be there. GET ORGANIZED!!

1/19/93	Monday night's backup performed, however, both sessions were listed as session 1 (ie VOL1 apparently backed up on top of SYS). I informed Dave of Allied regarding the past three days backups, and we agreed he should continue the process of replacing the unit's parts as planned.

1/20/93	Tuesday backed up same as Monday! Dave arrived at 8:30 to replace the backup drive, cable between drive and file server, and adapter card in server. He tested the hardware/software by conducting a small manual backup to the tape and all worked fine. He recommended we re-format all our tapes to be sure they will be accepable the new drive unit. The warranty remains unchanged; expires according to warranty based on purchase date of original unit.

Bob could not print from his new computer. Had to set him up with network via Windows setup and then install printer(s) via Program Manager/Control Panel/Printers. At this point, he can not print from PC-Gifts; will correct that later.

1/21/93	Wednesday backed up correctly to new tape drive unit. Re-
formatted all other tapes.

Rob will be here around 1:30 to re-diagnose some info for documentation and also to install Peachtree software. Will call ahead.

Filters ordered from CB are on backorder.

Rob arrived around 2:00 or so; finished diagnose and then attempted to install Peachtree. The software instructions recommended installing on hard drives with data files only on network. He will call Peachtree to discuss some things and then come back. (Peachtree is on my and Ann's computers for time being.)

1/22/93	Rob called; may not be able to make it in today - can not get through to Peachtree.

Backed up automatically with no problems last night.

1/26/93	Rob came in afternoon and installed Peachtree Software on the following computers: Bob, Ann, Judy, Pat. In order to set up Peachtree for use, I will need to discuss with Bob and Peachtree various aspects of using the software: where and how files are stored, how to set up security, etc.

1/27/93	Was not able to initiate PC-Gifts on the four computers which Peachtree was installed, except Bob's computer which first indicates that there is a sharing violation on drive C. Phoned Rob at 9:30 AM, not available; spoke to Stephanie and she will track him down for him to call ASAP.

Stephanie Lewis of ComputerEase (who spoke to Rob) had me go into the autoexec.bat file of each workstation affected and remark a command entered by Rob which must be present to run Peachtree.

Program Manager

Accessories

Notepad

File, Open

Click on C:\

File name is autoexec.bat

Add rem in front of ...

c:\dos\share

(to look like: rem c:\dos\share)

Enter, file save, and close out accessories.

Stephanie called MicroEdge and discussed the apparent conflict between running Peachtree with the Share program and PC-Gifts without. MicroEdge confirmed their awareness of the situation and they are researching alternatives.

X- 2/27/93	Cliff Zahn of Allied Computer Group called and spoke to Bob Berkopec re our satisfaction of their services. Cliff referred to Bob's letter of November. Bob indicated that although the documentation is finally completed, that Yvonne and I have not established a comfort level with Allied overall and that we are searching the market for a computer company which can fit our needs. Bob told Cliff that he will follow- up with him in one month to let him know of our disposition. Pat/Yvonne: Let Bob know in one month what our feelings are toward ComputerEase.

1/27/93	Screen glare filters ordered from ComputerBay arrived; installed on RB's, AM's, and KA's computers.

2/1/93	Spoke with Peachtree software company and discussed the "Share" conflict with PT and PCG. Only need Share if we need to open Peachtree more than once at one time on one workstation. For Foundation purposes should not need to do that; therefore leave share command in autoexec.bat files on RB's, AM's, JS's and PW's harddrives with "rem" for future use. Also, re security, Peachtee feels the capability within Peachtree to utilize passwords on various levels is sufficient.

2/2/93	Met with RB on status of computers. Need to put together list of equipment needed and where it will be assigned - two alternatives. Then will be able to order the equipment.

2/4/93	Placed service call to Computer Bay to check the HP Laser II in copy file; prints envelopes messy with "shadows". Corry took call and made appt for Monday 2/8/93 11:00 AM.

2/4/93	Ordered (through Ellen) fireproof box for disks.

2/5/93	Fireproof box for media (computer disks/tapes) arrived today. All original program disks and backup tapes are now located in it. (for now box is in file room)

2/8/93	Phoned Computer Bay at 10:00 am to change appt for repairing the printer in the copy room. (CN running PCG report for Bob.) Also, Yvonne's printer is jamming and printing dark spots on her letterhead; toner also appearing on back of paper. Computer Bay will look at her printer and the copy room printer at 1:00 PM (per Clark).

Clark of CB called at 10:15 am to reschedule appt for Tuesday 2/9/93 8:30 am.

Computer Bay provided information on new computers for us to analyze and decide what to purchase. Debbie of Computer Ease will be contact for hardware for the time being and will relay information to Computer Bay until CB is more familiar with products that we want to use.

2/9/93	Clark of CB called at 8:45 am to report that he is running behind; will be here.

Clark arrived at 10:15 am. Copy room printer needs print roller and/or fuser. Will check prices back at shop and call.

Clark reported that the cost of the fuser is $275 plus labor and the roller is $100 plus labor, approx. costs. No trip charge. We should call him or Corry when we determine if we want to order these parts or not. Yvonne's printer was cleaned and adjusted and is now fine. Both printers have 512K memory.

Appointment with Jim Jeager of ComputerEase set for Monday 2/15/93 to discuss printer solutions, etc.

2/15/93	Jim and Debbie of CE came and proposed workstation, printing, communications, etc. solutions.

2/17/93	Discussed with RB CE's proposal and our ideas. Need to propose to RB what I recommend.

2/19/93	Shut down file server at 5:00 pm and unplugged all workstations (where possible) to prepare for building maintenance to conduct generator power test on 2/21.

2/22/93	Re-booted file server. Because Friday night's backup could not take place, the file server backed up onto Friday's tape at 8:30 am Monday 2/22.

Rob of CE came to evaulate old equipment for disposition. Also discussed possible reasons for clock on file server to slow down and whether or not it could be connected to UPS backup power coming on so frequently. (UPS kicks in considerably less frequently than in previous months.) Rob will discuss with Stephanie.

Made proposal to RB on computer solutions; revise and get more info from CE for Christina's computer before ordering.

2/23/93	Ordered service on Laserjet Series II copy room printer to be repaired (roller and fuser), also to have memory upgraded to 2MG; also requested to have Yvonne's printer memory upgraded. (This work should be completed before installation of program staff computer workstations.) Need to wait for parts to come in.

3/1/93	Clark of Computer Bay called to schedule appt for 3/2/93 for the repair (the parts are in).

3/2/93	Clark called to reschedule for 3/3/93.

3/3/93	Clark called to reschedule for 9:00 am on 3/4.

Debbie of CE called to schedule computer installation for 3/4 1:00 pm.

3/4/93	Called CB 9:45 am for status of repair/service on printers. Clark will get in ASAP; was out ill.

Stephanie of CE called to reschedule computer install for 10:00 am today.

Computer installation done except for a few backordered parts re memory upgrades, printer network cards and WP licenses.

Rob/Steph will come back when parts are in (should be 3/5).

3/5/93	Steph of CE called at 1:30 pm. Parts are not in yet. Will probably have to complete the job on Monday.

Gave brief network training to Dianne and Dan.

Kareem of ComputerBay came to upgrade memory on both LJ II printers and repair the one. Job complete.

3/8/93	Regarding RB's following up with Allied after "test period", RB inicated would be better to have Allied call him rather than vice versa.

Phoned ComputerEase 11:30 am to check on status of completion of installation (mem upgrades, printers). Debbie informed me there was a large installation project for another customer today and tomorrow; would probably be after Tuesday. Later Steph called and made appt for first thing 3/9.

3/9/93	ComputerEase came at 8:45 am to complete installation. Memory upgrades from ComputerBay were again wrong. Steph will take back and exchange. Also Steph took back the math coprocessor for the model 77 because price had increased without notice to us. Printers were installed and printing set up through the PConsole of Novell. (WordPerfect/HP II fonts did not remain same after installing HP IV. Christina did some reworking of a speech document in order to print out correctly.) Soon after Steph and Rob left, many of us could not print or were printing to wrong printers. Phoned CE and left message for help. Rob walked Christina thru PConsole command of deleting document queues sent to printers. Rob walked me through instructions using Control Panel/Printers to re-establish printer setups.

3/10/93	Worked much of the day resolving printing problems: re-set all users up to print to correct default printer and to have as many choices of printers as possible. My printer still will not print from PCG. Yvonne phoned PCG.

3/11/93	Yvonne discussed with PCG-Alice my printing problem. According to Alice, my DOS cannot located my LPT1. Autoexec.bat file has instruction re Mode Com1. Perhaps this should be removed?? Phoned Rob of CE and left message at 10:30 AM. Also left message for Jim Jeager re our old equipment.

3/15/93	Jim Jaeger called re status of old equipment; communication with Costa Rica takes some time. Need to wait a little longer.

3/16/93	Rob from CE called to discuss autoexec.bat possibility of preventing my printer to respond to PCG. We removed the Mode Com1 instructions (both lines) and then PCG printed OK to my printer!

Battery power came on for a moment.

3/17/93	X	Attempted to install WordPerfect Printer driver from a disk sent by WP ordered by Chris. Because the disk sent is for 5.2, it will not decompress properly to work with 5.1 (per Russ of WP Support (800)228-1023. He will send out a disk for 5.1.

3/18/93	Battery power came on for a moment (after 5:30pm).

3/19/93	Battery power came on for a moment (8:12am).

3/22/93	Battery power came on for a moment (8:16am).

3/23/93	Battery power came on for a moment (8:16am).

Made appt with Rob of CE to come in Thursday 3/24 at 1:00 pm for the remaining work to be done on system installation: 1) memory upgrades on some computers and one printer; 2) complete grounding; 3) set up MJ's computer; 4) documentation; 5) battery power problem investigation.

Discussed with John Duffy of Compass (building management) the battery power problem. He suggested that the following could be causes: 1) the file server is on a circuit with other equipment; 2) surge in power by city; 3) ground fault; 4) short cuts were taken by electrical contractor, tapping into other source of electricity; 5) possibly require dedicated outlet (orange). He will come up to our office first thing Wednesday a.m. with a electrician to check the situation. (No charge per Mr. Duffy.)

3/24/93	Battery power came on for a moment (8:15am).

3/25/93	Battery power came on for one minute (8:15am). Took the UPS 22 minutes to power back up! (Usually takes only about 2 min.)

John Duffy and Craig (electrician) came up at 9:00am to look at the UPS battery power unit and wall plug situation.

It was undetermined if other equipment is on the same circuit as the file server. A complete analysis (tracking) would take about one full day and would be costly. No drawings from the construction of the suite were available to see the electrician's path of connecting to power.

The ground fault was discussed; it should not be the problem.

It was suggested that we permit considerably more air circulation around the UPS.

It was also suggested that ComputerEase conduct a diagnostic test of the UPS (instructions and diagnostic test results of May 1992 are in UPS manual) to see if we are utilizing too close to the maximum amps allowed of 500. (We may require a larger UPS for our system.)

The problem could also be from unfiltered "noise" coming into the UPS.

Or it could be the UPS itself or its own cord.

3/26/93	XX	The UPS battery power backup did not come on this morning! Phoned Rob at CE to advise him to hold on analysis at this time. HE HAS THE MANUAL IN HIS POSSESSION.

Rob set up a guest user for use to utilize for non- Bradley Foundation persons to use on-site. For example, if a Foundation guest was visiting and needed access to a computer, he/she would log in as TEMP and have access to WordPerfect to generate documents to u:, c:, or a: only.

3/29/93	The UPS battery power backup did not come on again this morning! Phoned Mr. Duffy and left message thanking him for his time and advice.

Installed WordPerfect printer drivers on c:\windows directories for Yvonne, Leslie, Christina and Pat to enable printing from a wordperfect driver to HP Laserjet 4, Yvonne's HP II, and Les' HP III.

4/1/93	XX	UPS battery power came on at 11:22 am momentarily. Recharged within 1 minute.

4/2/93	XX	UPS battery power came on at 8:22 am (2 min to recharge)

... also came on at 12:34 pm momentarily.

4/7/93	XX	UPS battery power came on at 7:22 am (2 min to recharge)

4/8/93	Put call in to Rob at CE to discuss:

X	*UPS battery - dedicated line probably needed; Pat pick up manual at CE on Monday 4/12.

X	*Clock on server slows - Try replacing battery or liquid crystal in file server

*Dianne's printing problems in PCG (has to give two print commands for one job; gets extra sheet out after each job) If does not happen in WordPerfect, check PCG config file or printer file. Check PCONSOLE after one print command given. If it does not show up in print que, current jobs, the problem is tied to PCG or possibly Windows. Compare CTRL Panel, Printer set up; same as other network user??

---Printing problem actually originated with the fact that her File, Preferences, Location of Files, Printer files had reverted back to F:\apps\wpwin\... Reset to C:|windows; it could not find the proper printing files; copied printer files from my harddrive to diskette and transferred to Di's harddrive. Reconfigured preferences and reinstalled printers. OK then.

*Bob's prtg problem: extra sheet after each job in Lotus- chk config; try setting page protection in CTRL panel, prtr setup

*Status of revised documentation - needs more serial numbers the next time he comes out.

4/12/93	XX	UPS battery power came on at 8:31 am. Battery recharged in 3 minutes.

4/13/93	XX	UPS battery power came on at 8:13 am. Battery recharged in 1 minute.

4/14/93	Ordered from Betsy at CBay one box of 5 tapes for Irwin backup system. (Replacement for those we have been using for one year.)

XX	UPS battery power came on at 8:09 am. Battery recharged instantaneously.

4/15/93	XX	UPS battery power came on at 8:22 am. Battery recharged in 2 min.

Requested to John Duffy of bldg management to install a dedicated outlet. He will have Craig or other electrician stop by to make appt.

4/21/93	Leslie's workstation did not permit her to load up WordPerfect or PC-Gifts (can not find " " file). Checked autoexec.bat file; OK. Checked properties of each program icon at Program Mgr/Apps level: seemed that the two programs switched the instructions to the .exe files as to what directory they should be in. (WP was looking in the PCG-4 directory for the WPWIN.exe file; PCG was looking in the WPWIN director for the PCG...exe file). Retyped directory names as should be. OK rest of day.

4/22/93	Pat's workstation would not boot up; power did not come on at CPU; power did come on the monitor (black screen but power light on). Checked plugs; plugged into wall outlet instead of power surge protector. Then tried different cable (from library computer). Worked OK. But then did not work when cable was moved (unplugged, untangled, repositioned behind computer). Unplugged from both CPU and wall and tried again. It was OK. Intermittent problem. Phoned Computer Bay 10:15AM for diagnostics/ repair. Cory would have someone out with 4 hours. Mike arrived at about 1:00PM to check it. Felt the power pack-plug-in connection was a little unstable. Ordered new power pack to be delivered early next week. Leave power on computer until powerpack replaced.

4/24/93 (Sat.)	XX	UPS came on at 9:18 am. Restored 9:19 am. However, it was 9:41 am when battery was recharged (22 min).

4/26/93	XX	UPS came on at 12:22pm. Recharged at 12:22 pm.

Pat's computer repaired with new power pack.

4/27/93	XX	UPS came on at 8:15 am. Recharged at 8:17 am.

4/28/93	XX	UPS came on at 4:14 pm. Recharged at 4:15 pm.

4/29/93	XX	UPS came on at 8:11 am. Recharged at 8:13 am.

4/30/93	XX	UPS came on at 8:23 am. Recharged at 8:24 am.

5/3/93	X?	Yvonne reported that her (HP LaserJet II) printer squeals when the paper is drawn through and the envelopes jam. Steve of CB suggested replacing the cartridge. If it still is bad, the fuser assy will be replaced. Call him to order the part if necessary.

5/6/93	XX	UPS came on at 8:26 am. Recharged at 8:28 am.

*** FOR UPS PROBLEMS AFTER 5/6/93, REFER TO DOCUMENT: S:\SYSTEM\SYS$LOG.ERR ***

5/11/93	When clicked on, Leslie's "Applications" icon on would give the following message:

Program group file error. Program group file. c:\windows\applicat.grp is invalid or damaged. Recreate the group. "OK"

Tried to copy the f:\cdrives\windows\applicat.grp file onto her c:\windows directory. When setting properties (in file manager) for "Application" icon, the correct file name (applicat.grp) could be entered, but it would not retain (reverted to applica0 or applica1.grp). All applicat.grp files in the system appeared to be set at "archive". The application window would open, but empty. Check autoexec.bat and config.sys files. OK. Powered down, re-booted; did not work; logged in as my name, did not work. Created new Applications window via program manager (file, new). When the properties were set to c:\windows\applicat.grp, it was accepted and the correct icons came up, except there was an additional one, unknown to us, but unable to load anyway.

Since Les has had trouble before with properties of icons changing and/or not being valid, ComputerEase was contacted 5/11/93.

Rob of CE indicated that this may be caused by several different things. Diagnostics can be run. Could be intermittent failing of a sector or block on the hard drive. Will call within a couple days to make appt within 5 working days. Suggested leaving computer running until he looks at it.

**In addition, the Aldus Pagemaker set-up reverted back to drive F and therefore could not load. Re set the properties to G:. Then OK. WHY DO CERTAIN PROPERTIES REVERT BACK TO ORIGINAL SET-UP COMMANDS? IS THERE NO WAY TO SET THESE AS "PERMANENT"?

5/12/93	Appointment set with CE-Rob for Monday, 5/17 at 11:00am to look at Les' computer and then pack up MJ's home computer, deliver and set up, and train the Joyce's.

5/17/93	Rob of CE came out to look at Leslie's workstation, get TEMP account to print, and pick up the Joyce's computer for delivery and installation.

Les' computer problem may be related to some bad allocations he found on the hard drive. We should periodically conduct a c:\chkdsk /f (for fix) on her hard drive; if there is a recurring problem, consider obtaining a new hard drive for her workstation. In the meantime, he copied the applicat.grp file to a "backup" file. It is located in a new directory on Les' c:\ drive called c:\win\_grp. She also sees this on her Windows applications/program manager screen.

The problem with TEMP user not being able to print originated with not being given access to a printer (everyone else is via Group/Everbody). Rob assigned TEMP to both network printers via PCONSOLE.

Rob packed up the Joyce's computer and supplies and left before 1:00 PM. (Included in supplies: 1 disk holder, 1 box new disks, 3 formatted blank disks, copies of software installed (except Windows - gave original disks - we have multiple copies), 2 reams paper, 1 ream legal paper, various letterhead and envelopes.

5/19/93	Received quote from Uihlein Electric to install dedicated circuit for UPS. $880. Checked with RB. He will consider and will contact Compass re high cost. (RB letter sent to Duffy 5/21/93.)

X	**Duffy's response to RB: the building electricity is adquate for general use; Fdn must pay for customizations. Obtain competitive quotes if desired. Must run them past Compass before selecting.

5/20/93	Changed Dan's, Hillel's, and Bill's workstation to find their printers on the network via Print Manager (Ctrl Panel, Prtrs, click on PrtMgr). This avoids the "Updating Printer Information" message that comes on when booting up WordPerfect. Also checked to be sure their Virtual Memory (ctrl panel, 386 enhanced, virtual memory) is set to permanent (to help speed up machine). See trivia file.

5/24/93	Rob suggested having every user use print manager (not only those with network printers) because those with local printers also use network printers.

Rob also checked with another source (WordPerfect??) and obtained these options/ideas:

1) Rob liked idea of changing printer drivers to WordPerfect rather than Windows. Since WP has so many of its own fonts now won't lose very many features.

2) Source recommended to Rob to run WP off hard drive. Save document files to harddrive too. Unacceptable.

3) WPCINI directory: everybody needs full rights to it, including TEMP. Change via syscon. Allows people to save and configure their own preferences for users. This should prevent our preferences from reverting back to old settings. (Performed this change on 5/24/93.)

Stephanie: "Classes" are not scheduled in advance like large training companies. Rather, personal instruction and/or training on-site is done to customization of customer's needs.

5/25/93	Offered obsolete equipment to Heritage Christian Schools as charitable donation. Mr. Ernie Welbourne accepted the equipment on 5/27/93. Pick-up appt scheduled for 2:00 PM on Tuesday June 1.

6/1/93	Rescheduled appt with HCS to pick up old equipment for Friday, 6/4/93.

X	** Idea on UPS: could it be that the file server is forcing it to kick in somehow by not working properly with the electrical outlet?? (Since the clock on the file server is slow, could it be from something inside the electrical workings of the server itself??) How to check this out?

X	When time permits, use Syscon, Supervisor Options, to set intruder detection and limit hours of use on system.

6/2/93	Checked with Rob of CE to see which procedure is best for removal of data from old equipment (before giving to Heritage). He suggested simply erasing *.* from appropriate directories, NOT erasing DOS, and then removing those directories from the tree harddrive. Be careful not to erase the Park command if we are intending to use that command to move the equipment.

6/4/93	Released obsolete computer equipment to Heritage Christian Schools (Ernie Welbourne and Tom Sanders) as donation (4 cpu's, 3 monitors, 2 printers, 2 printer cartridges). All data was removed 6/2/93 for security; only DOS remained on each cpu.

6/9/93	PC-GIFTS notes - File server EZARC backup system did not perform complete backup of PC-Gifts files on 6/8/93 (because a workstation remained logged in PCG at that time). An investigation was conducted into which files are not backed up when a workstation is logged into the database at the time the backup initiates. After preparing a list of the file names not backed up (via opening the error log "f:\ezarc\arch$svr.log" for VOL1 (and SYS) files), a phone call was placed to MicroEdge to assist in identification of the data in the files. Shareem (spelling?) instructed to use PCG's TCL utility and give the command "LISTVOL", enter. That called up a list of all the files used by PCG with filenames, descriptions, etc. The filenames preceeded with an "!" are index files containing file structure definitions and are attached to data files. [All the files except one that did not back up were preceeded with "!".]These files can be rebuilt rather easily according to Shareem. I.e., backing them up nightly should not be a concern. The "plain" filenames are the actual major raw data files and are most critical. The filenames preceeded with "DICT." are also important, however, do not get locked with various functions and therefore will be backed up even though the system is open on a workstation.

6/15/93	From time to time, Judy is unable to access her printers through "select printers" in WordPerfect. Although the two printers are listed, she not able to click on set-up, select, etc. (the commands are shaded) The solution so far has been to go into Control Panel, Printers, Connect, Network, etc. Then she is able to select printers in WordPerfect. It is unknown why this happens. Ordinarily she does not have many files or programs open at once, however, I suggested she not use Wallpaper for a while and see if that helps (RAM problem?). Bring up to Rob next visit(?). I checked her User Information in Syscon to be sure she had access. Everything seemed ok.

6/15/93	Instructed Christina how to change backup tape and record file server memory (in case Yvonne is out ill while I am on vacation).

6/17/93	Leslie's workstation did not permit her to load up Aldus Pagemaker or PC-Gifts (cannot find " " file). (The backup that was created in case this recurring problem should happen again also did not load.) When I looked at the properties of each, the paths had switched and couldn't find each other. I corrected the command line to reflect the proper application.	(YE)

6/21/93	Judy's workstation again would not allow her to print from WordPerfect (windows printer driver). We had to reinstall the printers again. She is not using Wallpaper and had only that program open, with only one document open.

Next time, have Judy try to select Wordperfect driver (rather than Windows).

6/25/93	It was reported today by Judy that she has been having trouble for the past couple weeks with Peachtree in that some data does not seem to be accessible through normal functions, yet it can be confirmed that the data is there. The Peachtree free support has expired. Peachtree referred us (electronically) to several support vendors in the area. We selected Virginia Stoller, CPA company in Algoma WI who took the info from Judy. They will call back Monday 6/28.

6/28/93	As promised, the Stoller company returned a call to Judy to discuss the problem. They suggested that some software files were corrupted and we should reinstall Peachtree.

In follow up with Rob at CE to discuss the other two problems (Les' workstation applications and Judy's printer drivers), I mentioned Judy's new problem with Peachtree not working quite right. (No error messages are given. The vendor name does not show up in specified field, the option to apply invoices is gone, and the vendor history is blank. The data is there. Specifically, in a given company, within the cash disbursements journal, vendor name does not pop in, option to apply to invoices not available - words actually are not on screen like they should be, and vendor history is blank.) He had her log onto other workstations to isolate where the problem might be. In fact, only her own workstation has the problem.

Rob suggests the possibility of a virus on Judy's workstation. We made an appt for Friday, July 2 at about 9:00 or 9:30 am. May take until 1:00 for all three problems.

Christina experienced unusual activities on her workstation also. PC-Gifts reports pulled incorrect information, adding line spaces and deleting address lines indiscriminately. Also, in WordPerfect, Chris was entering addresses into the "send guidelines" file; the lines separating the addresses were gone, and then, without doing anything, they re-appeared.

6/29/93	Pat's workstation now exhibited same symptom as Judy's WordPerfect printing problem: WP did not permit access to Set-up or Select the printer. When clicked on print, the document did print, using the last settings in it's memory (landscape v portrait, etc.). Curiously, Pat's workstation was using wallpaper last couple days.

After attempting to correct Pat's workstation in the same manner as Judy's, Pat's workstation did not react in same way. Each time Pat logs into WordPerfect, the file/preferences/location of files are changed, and no printers are found (replaced by other printer names). Was able to re-enter location of files preferences, but each time logged out and back in had to re-set. And, when logged out and back in, WordPerfect gave message that "printer "..."? could not take place, probable cause not enough memory or disk space". When attempted to print, gave old printer names, like HP IV, HP Series II, etc. and had WordPerfect driver selected rather than Windows. Tried all changes again in WP and Ctrl Panel/Printers, and then the changes seem to stick. (Wallpaper removed after changes made.)

7/1/93	X	Decided to back up with 10 tape cycle rather than 5 to allow for greater coverage in case of long-term system problems (virus, etc) that are not detected immediately. Ordered another box of tapes 7/1 from Bill at ComputerBay. (Irwin tapes no longer available in 90m size, ordered Maxell.

7/2/93	Rob of CE came to check out Les', Judy's and Pat's workstations. Began with diagnostics and virus check. Nothing seemed to be wrong on Pat's and Judy's; no viruses on network or workstations. Les' computer indicated with a chkdsk 2 allocated files bad. Something to watch for now. Re-installed Windows on Judy's and Les' workstations copying Ann's to their's. Could not replicate problem with Pat's and Judy's WordPerfect printing problem. Hope Windows re-install will correct this. Windows reinstall did correct Judy's Peachtree problem. Hope Windows re-install will correct Les' problem with application icons. Rob instructed Pat on how to utilize network to copy windows files from a working harddrive to a non-working harddrive. See notes in diary.ops file. If Les' workstation continues to give problems with the icon/program properties, will examine physical properties, such as power surges, replacing mother board, replacing battery(?), replacing harddrive, etc.

X	Reminded Rob we are still waiting for completed documentation (revision after final installation).

7/12/93	[Yvonne assisted Dianne in correcting a problem with her workstation when operating PC-Gifts (fields were blank when recalling grant requests, etc. No records could be brought up). Yvonne checked all set-up parameters which appeared to be correct. When Yvonne logged in as Dianne on Yvonne's workstation, PC-Gifts operated correctly. Dianne logged out and then back into PCG. Operations were restored. No data lost.]

Rob of CE called to check up on the recent work he had done (see 7/2). I reported the problem with Dianne's workstation. He did not have any advice for that situation (without looking at workstation). I reported that the problems of 7/2 have not re-appeared yet.

7/20/93	Judy has twice had a problem backing up her data in Peachtree. The first episode occured during the week of 7/12/93. (The data in a company is recommended to be backed up via Peachtree commands before changing accounting periods (month to month) in the "Maintain Account Periods" menu.) The Peachtree backup is performed as a safety precaution to prevent the data from "mixing" into the next month. When the backup command is given, however, a message appears shortly after the procedure begins:	STOP. CANNOT PERFORM THIS OPERATION WHILE ANOTHER USER IS USING THIS COMPANY. We have checked with other users and no one is using the company (or even Peachtree at all.) Judy does not have more than one Peachtree program open at one time (unverified). The first time this happened, Judy waited overnight and was able to backup the data as usual on the next day. Does Peachtree require a certain amount of time to pass before being able to backup recently entered data? There is no information to that effect in the manual or in the more expansive "Book" feature in the software.

*Judy logged out of Windows and then re-loaded Peachtree which then allowed the backup properly. We will continue to monitor the situation. If the backup does not work again (after logging out and in), then ComputerEase or Virginia Stoller Peachtree Consultant should be contacted.

7/20/93	X	Christina had used Leslie's workstation while Les was out for several days. While printing, Chris inadvertently deleted the LaserJet 4 printer from the Control Panel and it needs to be reinstalled. (Need diskette to reinstall.)

7/21/93	Rob of CE came to re-document system (to incorporate the new workstations and moving of old workstations in March 1993).

7/28/93	X	Rob called to report on status of redocumentation of system. Will probably be ready next week; may need a few more details (requiring visit). He also asked me to delete Allied1 as a user (in Syscon). This was done.

7/28/93	Problem with PC-Gifts today: Dianne reported that when she attempted to save a letter generated in PCG, while logging the activity, a message: PHYSICAL ERROR WRITING R*930277.1 (which was the open record at the moment) IN FILE SAVED_LETTERS. ERROR IN THE OPERATING SYSTEM FILE "DATA\REV75059.OV" DISK VOLUME FULL. ESC TO TERMINATE, BREAK TO DEBUGGER? When escape is done, the user is taken back out to PCG login screen. Sometimes the last edits are gone. Sometimes (as in Bill's case), the entire record appears to be deleted. First, we checked the space on the file server via DOS chkvol and chkvol vol1. We have plenty of space. Yvonne phoned PCG (Saravit) who suggested it is a network problem (since more than one user has it). She then called ComputerEase (approx. 10:30 am). Rob returned the call approx. noon; had Yvonne fax copy of message to him; he will be out for the rest of the day. When we discovered that records are being deleted, it became a higher priority and CE was phoned again. Asked for Steph who is out until approx. 3:00 PM per Mike. Will pass the message to Steph that it is high priority for us. Yvonne also called PCG again to update them on the current situation. PCG indicated that it appeared perhaps the "owner" of the files had been deleted in PCG. Since the user name Allied1 was deleted on this day, it was suggested we re-install Allied1 as a user and test PCG. [Dianne reported that she actually had this problem before, but it occured only once so it was unreported.] This was done, however, the system still produced the same failure. PCG then had us check (via DOS, Filer, selecting SYS\PCG-4 directory) as to who is the "owner" of the files in PCG and it was Yvonne.

PCG then had us use its TCL utility to see the attributes assigned to files. Some files no longer were attributed as "shareable". PCG had us assign "S" (shareable) to *.* files in the directory.

We restored from yesterday's (Tues 7/27) backup tape the file names DATA/REV75059.LK and REV75059.OV. We attempted, as suggested by Saravit, to index the PCG files. Seemed to perform as expected at first, but upon checking for completion, we encountered a similar error message (file name different; writing vs reading error) as the first one: PHYSICAL ERROR READING *INDEXES IN FILE !REQUESTS. ERROR IN THE OPERATING SYSTEM FILE "DATA\REV75038.LK" ESC TO TERMINATE, BREAK TO DEEBUGGER? We were hoping to prevent the "disk volume full" problem and possibly restore the records which appear to have been deleted. (ie they may have been hidden, not accessible, and just need to be accessed.) No explanation as to why this problem is occurring in the first place.

**Christina experienced a low memory message in WordPerfect while Yvonne and Pat were working with the PCG situation. [APP ERROR WPWINFIL CAUSED A GENERAL PROTECTION FAULT IN: MODULE WPCSHAR2.DLL AT DOOF:063B**

7/29/93

We xcopy *.* g:\pcg-4 to r:\pcg-4.old

We deleted g:\pcg-4 *.*

We restored, via EZARC, by first creating a report, searching for directories containing "PCG-4". Saved report to c:\restore. Selecting g:\pcg-4\apps\pcg-4 (copied to same); g:\pcg-4 (copied to same); g:\pcg- 4\pcg-4 (copied to same).

Tried to open PCG. Loading, please wait (as usual), gray pinstripe screen (as usual), black box error message #W156 "LOGON" WORD NOT RECOGNIZED. We tried opening PCG from dos, instead of clicking on icon in windows with the same resulting error message.

At one point we received message "CANNOT OPEN FILE: REQUEST! UNABLE TO OPEN FILES. CALL MICROEDGE."

Called Saravit at Microedge. He suggested not all subdirectories with files were restored, please try again.

We specifically restored DATA, CODE, APPS subdirectories to BRADLEY\SYS\PCG-4 (consistent with first restoration process) and tried opening PCG again with the same error message resulting.

We compared R:\PCG-4.OLD with G:\PCG-4. Four fewer files in G:\PCG-4, representing 3 directories: APPS, CODE, DATA and 1 file: R233777.sfx.

Dir of R:\PCG-4.OLD\APPS revealed subdirectory PCG-4, containing subdirectory DATA, containing the two files originally affected yesterday, which we tried restoring at that time.

Directory of R:\PCG-4.OLD\DATA contained 100 files which do not appear on

G:\PCG-4. Directory of R:\PCG-4.OLD\CODE contained 40 files which do not appear on G:\PCG-4.

Conversation with Rob over the phone several times was not successful to get us operating, and therefore Rob came on-site to correct problem.

While he could not determine WHY the original problem all started, he could tell that we apparently restored the data to F: drive, but PCG loads from G: drive (according to the command line in PCG icon). Although the F: and G: drives are somewhat related, our restoration process was probably done not quite right. Rob phoned Saravit and together they got PCG up and running. Rob is not sure if they actually corrected the original problem program files, or if they simply moved the restored files into the correct directory. We will need to run some PCG reports to verify the data as accurate. Rob also suggested we check with Saravit to see if we need to flag the CODE and DATA subdirectories as Shareable (syntax:) g:\pcg-4\flag *.* +s /sub

Yvonne indexed all PCG files before anyone used the system again.

Memo was written and distributed to all computer users at Fdn to inform them that the system is usable once again.

Reference USERS\PAT\WP50\l-jul93.

7/30/93	Saravit called to follow-up with us. I informed him that we were up and running and then asked him about the shareable files in CODE and DATA. He had me flag ALL PCG files as shareable. This is now done.

Documented PC-Gifts system on network for future perusual. Ran copies of the map structures and all directories involved. Remember PCG loads from G:\PCG-4\PCG-4.PIF. (The PIF file is named AREV.EXE in PC-Gifts. Retained a copy of this documentation in the PC-Gifts manual. Also gave a copy of the documentation to Yvonne. Remaining questions are (which may not require immediate follow- up):

1. What actually caused the failure?

2. Did we restore to an incorrect drive on the first attempt?

3. Re shareable files: it seems in the backup version the CODE and DATA files were not shareable originally. Could this have caused the failure, and why were they not shareable to begin with? (Saravit of PCG had us make them ALL shareable.)

8/4/93	Using PC-Gifts, Pat pulled up an existing grant to schedule payment, but the name of the organization had changed to "ret" (was Johns Hopkins University - SAIS). The name had apparently been altered inadvertently in the organization screen. Unknown how this happened. Could it have happened because of program failure last week? No other information to date has been found to be altered because of program failure. Continue to monitor.

8/5/93	Summary of Grants was run from PC-Gifts for Hillel as of 8/5/93. All numbers were accurate when compared against previous report and adding in changes of new awards and payments for that time period. Since the restoration of 7/29, the data is considered recovered in full at this point; i.e. reports are showing accurate information and other functions appear normal.

8/17/93	We cannot run PC-Gift reports. Upon selecting run (after all criteria is selected), the "selecting records" box comes up as usual, but cursor doesn't show % on status bar and nothing changes; the report doesn't finalize or print anything; we can't escape but must ctrl, alt, del to get out. This has occurred on all 3 reports Pat and Yvonne tried use today at their respective workstations. Yvonne indexed the reports menu. Results not changed.

Yvonne called Saravit at Microedge at 10:45 am. He called back at 11:15. We checked the printer; it's fine. We determined the problem is with the requests (vs. organizations or contacts because report "list of organizations" proceeded as normal). The "checks requested" report selected appropriate items from the TCL command. He requested me to send printouts of the black selection criteria screen to him. I did.

Saravit called back at 3:40 saying everyone there is baffled by this problem. He asked me to let the "selecting records" run for 30 minutes instead of 5 or 10. He had me list the field names via TCL command "listindex requests (p)" and said tomorrow (since this will take a while and no one else should be on the system) I should go to TCL and type IX.REMOVE REQUESTS FIELD_NAME BTREE to remove all indexes and then type IX.ADD REQUESTS FIELD_NAME BTREE to re-add them. When I went to run the report to allow the select records to take longer, the report ran in just a minute's time! Nothing had been done except to print a list of request indexes via TCL! I then tried to print my hold log which locked before as well. It, too, printed fine and accurately!

8/25/93	**NEW PRINTER DRIVER SUPPLIED BY CE: F:\CE\HP\(HPPCL5E.drv)*

Judy had difficulty printing checks from Peachtree Accounting Software today. Her commands into the software were correct and the software functioned without error messages. The printing would come out of the incorrect paper tray however. (The checks are placed in "Paper Cassette", and Peachtree was notified to print to that tray. The check information was instead printed onto plain white paper taken from lower cassette.) When attempted to print in WordPerfect, the software again prevented access to Setup; after re-installing the printers, WordPerfect allowed to print but defaulted to WordPerfect driver instead of Windows. OK. Still did not print correctly out of Peachtree. Attempted to re-boot Windows and Peachtree; did it again after power off and after re-install of printers. Peachtree does not seem to recognize the paper cassette tray (or option to choose a tray, even though the options are present and are highlighted.) Phoned Stephanie at CE. She was unaware of what it could be after having me look into various items. (Last time checks were printed (OK) was Thursday, 8/19/93; other printing has been done ok. Had some trouble yesterday when printing two Lotus graphs on one page. Used page protect command to print on two pages and then literally cut and paste onto single page.) Replaced driver file (HPPCL5E.drv) in Judy's C:\Windows drive with the one from F:\CE\HP. Peachtree still did not recognize the paper cassette; printed on lower cassette. Established that it is a Peachtree problem because: 1) HP driver was replaced, 2) Write program (Windows wordprocessor in Accessories) printed correctly onto paper cassette, and, 3) Peachtree printing was tested on Pat's workstation and all printing came out of regular cassette (after selecting multipurpose tray).

X	Steph will research through Peachtree to see what could be causing this.

9/1/93	Rob of CE called 9:30 am to report that no further information has developed to solve the Peachtree Printing problem. Confirmed that everyone else is printing OK with the HP IV's. Suggested last ditch effort to test the driver (HP IV) by replacing the driver with HP III on the intern's workstation (ie trick Peachtree into thinking it is printing to a III instead of IV, but actually printing to a IV). If she is then able to control which paper bin to use for the checks, then the problem would be Peachtree not recognizing the capabilities of the new HP IV. He then suggested that we contact Peachtree.

X	Phoned Stoller group at 10:05 am (Donna) for support on this issue. Agreed that the default setting is being disturbed by something. Could be Peachtree, or perhaps WordPerfect. Suggested that printer be reset with factory settings (at least, correct paper size - letter, portrait, etc.). Could be a Peachtree batch or version problem. (We have Peachtree Version 5.0, batch C7. After looking at print set-up info in control panel and attempting various combinations, Donna suggested that there could be a conflict of using both Novell Print managing and Windows Print Manager at same time. We removed Print Manager in control panel. Pat continued testing various combinations to report back to Donna later.

9/8/93	X	Followed up with Donna of Stoller re Peachtree problem. Stoller and Peachtree could not resolve the printer control problem. She recommends calling Microsoft Windows.

9/8/93	Also, with Peachtree, today Phung was unable to save information relative to checks she wanted to print. Message: "!Not enough space on fixed disk for JOURNAL.DAT. Please erase some files and try again. RETRY CANCEL". Attempted to have Pat save on her own workstation and experienced same problem (logged in as Pat) and Ann's workstation. Donna at Stoller had us check the volume (f:\chkvol) (to see if Phung was restricted to certain amount of space on the network). All appeared to be fine. Stoller could not resolve this problem either.

X	Soon after, Ann noticed errors on a report generated by Peachtree in August. All bills appeared to be charged to the generic vendor account rather than broken down. CALL WINDOWS FOR ALL THESE PROBLEMS.

9/9/93	(Peachtree Problem #1 = printing/paper selection control problem from 9/1/93 above;

Peachtree Problem #2 = cannot save problem outlined in 9/8/93 above;

Peachtree Problem #3 = data integrity problem on report of 9/8/93 above.)

Consulted with Bob Berkopec re the above Peachtree problems. He assisted with information of when Judy began utilizing the purchase journal (had previously by passed it somehow when paying bills by typing checks on typewriter). Late June or July?? Data appears different for August. It was determined that the data should appear different (in account charged as generic rather than specific) because of now using the purchase journal. A different report (journal) ran shows the specific account numbers correctly. The first report shows only the "first cut" in identifying the account. Therefore the "report problem" (#3 above) is not really a problem. Discontinued investigation.

Phoned Microsoft Windows for help on #1 and #2 above.

[(206) 637-7098 Phil, Technical Support] Initially, Windows Support indicated that it is a Peachtee problem and that they probably could not help us. [I insisted that since it is a Windows product, Peachtree and Microsoft must be working together at some point, and that if Peachtree has had problems with its software, it would contact Microsoft for help in redesigning and upgrading the software to work better with Windows. Surely there is a file with problem info in it. This approach seemed somewhat successful and Phil did then look to see if a file existed; there was although he was not permitted to send a copy of it.] Phil reported that Peachtree has confirmed a problem using the Windows Smartdrv (disk caching program). Peachtree, per Phil, indicates to solve the problem by using the Smartdrv from DOS. Changed this in Phung's workstation in config.sys and autoexec.bat files (in Accessories - Notepad - pulling up those files from C:\ (NOT c:\windows) - replace Windows with DOS as source for Smartdrv. Could this resolve problem with being able to save files (is Peachtree fooled into thinking because of conflict with windows caching that the fixed disk is full? NO. Did not work. Phil suggested calling Peachtree back (Stoller) and demanding more support and solution.

Regarding problem #1, WordPerfect is the only software written for Windows that has the option of using its own printer driver (WP driver). The WP driver is able and will override the Windows driver. If the WP driver was loaded anytime prior to Peachtree, it is possible that the WP driver is overriding the Windows driver default set-ups. The Peachtree printing problem could possibly be a reflection of the WP loaded driver. Try disabling the WP driver and test the print control with Peachtree again. Phil is sending us a disk with a pure Windows driver on it (HPCL5E) on order #93091629. After disabling the WP driver, re-install the Windows driver from new disk. Disk should be here in about a week or so. The file is zipped. Put the disk in and type HPCL5E from a PURE DOS prompt (not thru Windows).

At 4:00 Phung and I decided to initiate Peachtree's repair function. It took until 5:00 pm so we were unable to test it at that time. We received many messages during the repair: (upon identifying an entry by journal, period number and entry number) "1 is not a legal general ledger account. OK Do you want to plug this entry to retained earning (we recommend that you do). OK No Cancel" They all were in Cash Disbursements journal for various periods beyond 12.

X	Called Donna (Stoller) again at 4:30 pm and reported info from Windows support. She stated that there is indeed a problem with the Windows Smartdrv but, it is Windows problem with its own Smartdrv, and a problem for all software packages using a DM driver (which Bradley does not) in conjunction. To be safe, we could disable the Smartdrv altogether for the logical network drive (f). Command is "Smartdrv f-" -- check with Rob.

Also informed her of the repair situation (messages). She suggests first looking at the defaults and set-up for the cash disbursements (or whatever journal was affected). Then change to that accounting period in the message, unpost cash disbursements, edit, bring up entries to see if it's going to wrong account number. Make sure they are actual account numbers.

Of the messages, these are the ones we recorded:

Period 17, #7, dist 1

Period 19, #84, dist 1

Period 20, #109, dist 1

Period 21, #22, #23, #67, #68, dist 1 (4 messages)

Period 22, #4, #35, #72, #76, #98, dist 1 (5 mess.)

Period 23, #14 (Journal 4?)

She will research a little more about the saving problem. We are to contact her with progress.

9/10/93	At arrival, I began examing Phung's set up in the network to be sure it is identical to Judy's as these problems could be associated with the fact that a user was deleted and a new user entered into the system(?). All appeared fine. Also examined the journal.dat files in file manager. There are journal.dat files in all directories under Peachtree, all different sizes and dates.

File Manager screen looked like:

PeachW

|-BCS	journal.dat	20,480	8/17/93

|___|-bak	" " 18,432 "

|-Bradley	" " 373,760	9/10/93

|___|-bak	"	" 905,216	9/9/93

|___|-bak.1	"	" 456,707	6/4/93

|-Cash	"	"	6,144	8/6/93

|-Cgs	"	"	10,240	2/3/93

In looking at other file sizes within the network, the largest of these Peachtree files appear to be the largest in all of Peachtree, and much larger than files in Lotus or Wordperfect. They compare more to the larger files in the PC-Gifts database.

Since Repair function had been completed the night before, Phung and I each (independently) attempted to use the save function and it worked!! Now the task is to unravel what happened and what data may have changed during the repair.

On hold for now; more urgent tasks exist.

9/20/93	At 4:39 in the afternoon, Yvonne received the following message while about 3/4 way through printing 42 page document: "Printer on this port is not responding. Check printer and increase transmission retry value in printer connect dialogue box, and then resume print queue." Clicked on "OK" button and document continued to print just fine. Nothing else done.

9/29/93	Christina reported that some letter templates in PC-Gifts have reverted back to its format after having been changed (approx. 6 weeks ago). The templates have been in use several times since the change and all was fine. Today, the letter templates seem to appear with payment information set up in a way that was formerly used, but had been changed. These templates are the GPCF for SCM and BOD. The GPCF template for BF did not change. She made the changes again. We will watch for changes.

X	Christina reported that she was unable to print the Fdn calendar. Tested printing her own calendar from C:; could not if it was modified. Received message of "Application Error / Ignore or Close"; when closed, error message "General Protection Fault". Examined set up for printer, and set up for calendar print. Tested on Pat's workstation and printer. Same problem. Yvonne's workstation and printer printed the calendars fine. Identified problem as probably relating to the HP-IV printer (Yvonne's is HPII, Pat's and Chris' is HP- IV.) Called Microsoft genl support number. "James" suggested that it is a problem with the print driver for the HPIV, that the driver is probably from HP and not from MS-Windows. Tested by installing a printer (via Ctrl Panel, Prtrs, etc.) called "Generic - Text Only" as LPT1; printed fine. INSTALL THE WINDOWS PRINTER DRIVER FOR HPIV. (TEST ON PAT'S FIRST AND TEST ON ALL SOFTWARE BEFORE INSTALLING ON ALL WORKSTATIONS.)

Continued questions/ tasks to perform:

Return Phung's workstation config.sys and autoexec.bat files to Windows driven Smartdrv caching rather than DOS(?).

Disable WP driver and test. Install pure Windows driver from Windows (Phil) being mailed to us. Test again.

Disable Smartdrv cacheing on f drive since that is where Peachtree data resides. Should it be done on the C drive instead since that is where the software resides? (Rob)

Find out when Peachtree was purchased, call Donna, she may replace it for cost of shipping.

Rob - was Peachtree set up identifying users?? (added Phung and removed Judy)

Questions to ask Novell:

Why does system sometimes seem slower than others, even when we have the same number of users using the same programs every day?

What could be causing the UPS battery power to kick in (relative to file server)?

Why is it advantageous to have maps to two different drives for applications (F and G)?

What can be causing the slowly degenerating amount of memory on file server? (Need to down server about every 2 or 3 months to regain use of the memory.)

Why do we receive so many error messages re "probably cause is not enough memory" when there is enough?

Novell or Windows:

What causes General Protection Fault errors in Windows? (First chk Windows manual)

Testing of Peachtree printing to MP tray (controlling printer) 9/1/93

Print Manager ON

Variations tested:

Default settings in CTRL Panel set with correct default prtr and tray set for AUTO.

Loaded Peachtree first, printed to bottom tray.

Loaded Peachtree first, used Peachtree's PRTR setup to choose MP tray. Printed to bottom tray anyway. PRTR default setting in CTRL Panel removed; tray changed to MP.

Default re-selected in CTRL Panel and tray set to MP (in CTRL Panel).

Loaded Peachtree first; printed correctly, but then WordPerfect and Write defaulted to MP tray.

Default tray re-set to AUTO in CTRL Panel.

Loaded WordPerfect first, then Peachtree. Peachtree printed on bottom tray, even when choosing MP tray in Peachtree's PRTR set-up. PRTR default setting in CTRL Panel removed; tray changed to MP.

Defaults re-set in CTRL Panel.

Loaded Write first; printed correctly. Then used Write's printer set-up to print to MP tray and printed correctly to that tray. Did not disturb default settings.

Loaded WordPerfect. If printed on MP tray, printed correctly, but PRTR default setting in CTRL Panel removed; tray changed to MP.

Print Manager OFF

Tried all the above combinations with identical results.

10/26/93	Chris's mouse is not working properly; must click at least twice to make connection. Cleaned the roller ball. No change. Some improvement made when reducing the speed via control panel, mouse, but then it was too slow for Chris. Switched mouse with Hillel's computer, it was ok. ORDER NEW MOUSE FOR CHRISTINA. CHECK OUT AVAILABLE TYPES, PROBABLY WILL ORDER ONE JUST LIKE HILLEL'S. GAVE VARIOUS CATALOGS TO CHRIS TO PICK ONE OUT.

(Replaced with Logitech TrackMan rollerball. Ordered 11/3/93 from Computer Bay. Received 11/5/93. Installed on Chris' computer 11/8/93. Gave Chris the manual; copied informational pages re product and filed with computer information. Disk placed in fireproof box.)

11/2/93	X	Installed CompuServe on Kelly's, Pat's, and Bill's workstations (C:\windows). Unable to actually log on for about 5 days while Compuserve checks into our credit; then will have free $25 worth of service to initiate. After CompuServe is up and running for about one month, check w/Kelly & Bill to discontinue Prodigy. (Note: Install IN Windows, using Program Manager, File, Run.) See u:\wpdata\sysad\cim for more info.

11/4/93	Kelly was contacted by CompuServe with password today! He tried out the service. Also will install on his home computer (OK per license agreement with CompuServe - membership is per person, not workstation, as long as the person is the primary user of each of the workstations utilized for CompuServe.)

11/11/93	Called ComputerEase for assistance on figuring out how to set up a user to be able to log in with an option to arrive at a pure dos prompt (like Yvonne and Pat). Steph, through telephone, examined similar settings that Yvonne and I had checked (autoexec.bat file, login script, system login script, etc.). Also looked at the Saber information, however, appears that the entire Saber program was not installed by Allied, only certain files we needed to set up our login screen. The set-up for Yvonne and I must reside within Saber, and since the complete program was not permanently installed, cannot duplicate (without taking the time to install the program which Steph did not recommend for now). In addition, Steph called Saber for assistance and they denied that the option of going to pure dos via saber (our version) is possible. We also examined our Net.bat file (in C:\netware looking for clues of "pause", "go to dos" etc. Nothing there.

Usually, the instructions would reside in the autoexec.bat file and look like: CLS (for clear screen)

echo press CTRL C to dos

pause

Workaround solution: For consistency sake, did not want to change Chris' autoexec bat file to the instructions outlined above (being that there is probably a good reason Yvonne and Pat are set up the way they are). Therefore, we created a user via Syscon called "Dos" with a directory called "Cart" (for cartridge) on Sys:Vol (via Trustee Directory Assignments); gave ALL rights including supervisory (will only allow S rights in Cart and those directories below cart). Secy equiv = everyone; login script = map f:=sys:cart; drive f: ; exit; groups belonged to = everyone. After logout when done at cart, will be at f:\login directory. Go to c:\ and load "autoexec" to get back to login screen. ("win" will not work because logging in as dos lets you into the network but not windows.)

Re accessing a local printer through the network, even if the printer has a network card, software (which we do not have) would have to be installed/run to set it up and certain configurations changed to make it work. Not cost efficient during the testing period of the signature cartridge.

Signature cartridge testing completed by Yvonne, Chris and Phung on 11/11/93! A demo cartridge was provided by HP and consultations from WordPerfect, HP and Microsoft was combined to achieve the desired result.

11/19/93	Spoke with Ken (technician) at ComputerBay regarding the possibility of upgrading the 386 (models 35 and 40) computers to obtain faster speed, particularly for PC-Gifts. (Last year nothing was available.) Still no way to simulate 486 power in these models. Also checked with Sigma Data; they have no knowledge of any way to acheive our desired results. Ken of CB suggested it may be possible to do Dianne's model 56 through a Kingston PC Master [board?].

Discussed the speed issue with Stephanie of Computer Ease. She will come out Monday to check out possible alternatives software/hardware to increase speed on the Prog Staff computers.

11/22/93	Steph spent about 2 hours here isolating PCG from Windows and testing speed. We discovered that Windows was not, in fact, hampering PCG's speed. Therefore, the next objective was to control the memory/hardware in the workstations to use as much local memory as possible for PCG.

First, we attempted to remove the command for the workstation to run in 386 Enhanced Mode, ie forcing PCG to run in Standard Mode. [Enhanced Mode allows multi-tasking, which means not only running more than one program at one time in Windows, but actually working in multiple programs at one time. For example, running a PCG report, then ALT TAB to Lotus and work, save, and print spreadsheets, generating graphs, etc.] In standard mode, the user can ALT TAB between programs, but just can't have the programs working simultaneously. Since few, if any, of us seem to utilize multi-tasking, switching to Standard Mode should not have been a problem. Furthermore, workgroups could be established, and those desiring faster PCG would be in one group, and those requiring multi-tasking in another. Since standard mode takes up significant less resources, it will be faster, no doubt.

However, when we changed the f:\login\netwin.bat (or winpause.bat for Yvonne and Pat) Windows command to win /s (/s for standard), PCGifts would not load! When clicked on icon for the program, it began to load momentarily, however, within a second returned to the Program Manager screen. We needed another alternative. (Checked with Yvonne for required specs for PCG: 80286 CPU min, 80386 recommended; 640K RAM, 20MB hard drive; expanded memory (LIM 4.0 Standard). No mention of 386 enhanced mode, probably because it is a Windows feature. When Steph examined PCG, she noted that something in the AREV file was preventing the ability to run in standard mode.

Next alternative: Testing on Hillel's workstation, we gave him 2 additional MB expanded memory thru the Ctrl Panel (software command - not hardware) to work with PCG. Because the SmartCacheing will be disabled, WordPerfect could possibilty be a little slower than what we were accustomed to. We have to make choices to what is most important! To do this, we did four things:

First, using Notepad (in Accessories), added a line in his config.sys file on c:. The second line read like this: DEVICE=C:\DOS\EMM386.EXE 3088 ON RAM. This info tells the workstation to turn on the Expanded Memory Manager right away upon booting up the computer so PCG will have it immediately. We also had to REM(ark) out the statement regarding Smartdrive cacheing.

Second, using Notepad (in Accessories), changed his autoexec.bat file by REM(arking) out the statement re Smartdrive cacheing.

Third, using PIF editor (in Main), edited the PIF file for PC-Gifts. The PCG PIF (program infomation file) file is named G:\PCG-4\PCG4.PIF. We created a new one for running on 2048 KB required, calling it PCG4S.PIF (S for pseudo "S"tandard mode). This shaved 5 seconds off (of 25 seconds) of retrieving the Harvard profile when searching for a grant record! An improvement worth noting.

Fourth, we had to change his command line for running PCG in the icon. At icon, click once to highlight, then ALT ENTER, change command line to reflect name of new PIF file (PCG4S.PIF) (s for standard).

Later that day, Dianne was unable to log into PC-Gifts (would click onto icon, program would begin to load, the come back to the icon). Reset her to work off of new PIF file created. Still did not load properly (different, but not usable). Called ComputerEase and Rob had me create yet another new PIF file (called PCG4dian.PIF - for "Dianne's PIF file") and changed her command line to execute with the new PIF. This worked. This occured because her computer is different than the model we originally worked on (Hillel's model 40-386). Her's is a model 56-386. Christina then also noted extreme slow- down, harddrive continually running, on her computer. Changed her PIF file also.

11/23/93	First noticed on my computer the slowdown/hardrive running problem. Changed my PIF to the S (for standard).

12/2/93	Attempted to download upgrade 1.1 for CompuServe onto Kelly's computer. File would not transmit completely. Attempted again. Same result. Kelly phoned CompuServe to see why, they suggested trying again at another time.

"	Attempted to obtain quotes on electrical dedicated outlet for file server. Messages left at electrical companies were not returned. One company (Roman) quoted verbally for only $150.

12/7/93	Kelly attempted again to download the upgrade file for CompuServe. I suggested he re-set his transmission speed to 4800 which is the CompuServe standard speed. He tried, however, the only options seemed to be 9600 and 14.4. It did work finally this time! The file then had to be de-compressed, etc. and the setup.exe file run. See the CompuServe computer file (hardcopy) for further instructions. The de-compressed files were copied onto the H:\joe\joe directory to later be run on Bill's c:\drive.

Note: Kelly's 40 MG c: drive was almost full. In fact, the original attempt to de-compress could not be completed due to the lack of space. He deleted his personal MicroSoft programs from the hard drive to make room on his drive. Have another hard drive installed on Kelly's computer???

12/7/93	Explained to RB that more research (phone calls) were conducted re the "heat" v "electrical" problem on file server. The advice from the UPS manufacturer was that a dedicated outlet is definitely preferred. The UPS can withstand heat of up to 140 degrees F. IBM (manufacturer of file server) highly recommended that the server operate from a dedicated outlet. The heat normally can go up to 104 degrees F according to the spec book on the server, however, the IBM technician noted that the server could be drawing in air of a lesser temp but then re- heating it to a higher temp INSIDE the server. His top priority recommendation, however, was to get a dedicated outlet. RB approved my obtaining quotes and working with Compass to get this resolved.

12/9/93	Yvonne reported that she was also having trouble with slowness on her computer since the changes were made with the PIF files for PCG. Switched her executable to a different one (either s or Dian). OK now.

Removed Notework (trial) from system.

12/9/93	Obtained quotes from two additional electrical companies for the dedicated outlet. (We already have Uihlein Electric's via Compass.)

Roman Electric	771-5400

640 S. 70th Street

Clarence Foster - quote

"probably will be a two-hr min job = @$150"

Doug - technician who viewed property

Pieper Power	462-3234

5070 N. 35th Street

Frank Gross - quote (left msg for him to call me on 12/2, no response; and 12/9)

12/16/93	Finalized quotes. Selected Pieper. Sent copy of quote to Compass.

12/17/93	X	Gave file to RB while Pat out on vacation. He will arrange appointment w/Pieper upon Compass' OK of Pieper's insurance.

12/28/93	RB made appointment w/Pieper for 12/29 while Pat out. Pat confirmed date and time. Arranged for security w/Compass. Pieper came for overview w/electrician (Neil) accompanied by estimator/supervisor (Chris Kelliher).

12/29/93	Pieper arrived 8:20 am. Completed job at approx. 2:15 pm. (Initially encountered some difficulty identifying circuit breaker and working in ceiling --too many cords in the pipe. Neil worked w/Craig Seefeldt of Compass. - OK) Sent copies of tax exempt certificate and quote to Joyce in Acctg at Pieper to be billed correctly.

12/30/93	X	Chris is not able to log into PC-Gifts if WordPerfect is loaded first.