COMPUTER DIARY 2000

1/3	Everything in order.

1/6	Backup still "running." Everyone's Exchange hung on opening. Aborted backup; long time to stop and long time to delete -- wouldn't. Rebooted bradley2 server. Backup scheduled for tonight. Seems to have hung during Exchange backup. Tried to stop Exchange in services -- it took way too long and I "x'd" out of the box. The internet mail connector no longer said "started" so I tried to start it, but the message said it was already started. I paused the system attendant and still could not start other service; I continued with system attendant. I rebooted the bradley server and all is working again.

1/7	Mary Jo wanted her computer upgraded today. I installed the hosts and lmhosts files and rebooted. I uninstalled Norton anti-virus and rebooted. When I tried to connect to the network using the icon, message was "there is no response from the server." Worked with Brian at TCS @ 45 minutes. Someone will come out Monday morning to analyze and correct the problem. We powered down, everything and restarted everything. We verified the dial tone on the modem and that the number being dialed is correct. Gary verified all of the connections of the modem in the server room, shutting down and reconnecting. When opened the modems in control panel, active information comes up.

Left e-mail and v-mail messages for Jack Plemons regarding Compuware personnel starting here next week on computer projects.

1/10	I attempted to upgrade MJJ's apartment workstation, but could not connect to the network. Brian at TCS was helpful over the phone, but no one was able to look at the problem. I copied over the hosts and lmhosts files and deleted Norton anti-virus before attempting to connect to bradley. I added the new proxy address to the Netscape software and installed WP8.

1/11	Tom from TCS and I went to MJJ's to get the ISDN modem working. He found it connected to the wrong port; used #2 3com modem instead of first choice. We upgraded Gifts to 3.5 and copied over the upgraded date file. We installed McAfee anti-virus. I installed Papervision. He got the fax modem/system working, too.

Set up Cynthia as new user, including e-mail.

I met with Jack and Gregg of Compuware. Gregg will start tomorrow morning on the list of 14 items.

1/12	Gregg and Clement from Compuware started this morning! I'm so glad to have them on board! They examined the server and file structure, coming to the conclusion that drives F and G are mapped to the same drive and the one that maps from the root should not be used. They will rem it from the logon scrip to see if anyone is using that path. First they will check with Dionne, as she may be using WP6.1 via that path. They will download WP8 patch tomorrow and apply it when all users out of WP.

They examined back-up exec to get rid of the extraneous messages. (status?)

They trouble shot Quicken; Kimberly cut the checks and verified all transactions. Trouble exporting from Q to interface. Microedge sent fix to the Y2K problem! She opens the .qif file and changes all from 1900 to 2000 in Notepad. Still won't export! Called again; not much help.

They trouble shot Cynthia's problem with the modem to Northern Trust. (As I did, stopped SAPS in services and powered off the modems and restarted. It stopped in progress when I did it; they did same thing and she got in okay.)

Kelly has trouble with Netscape. Mary Jo's fax is still not working.

1/13	Clement set up the new local printers at Ann's, Stacy's, and Bill S. workstations.

He observed and commented on the Microedge/Quicken interface problem. We resolved it by re-exporting (test batch of 3 of the 73), changing the date to "/2000" in the .qif file; importing to Quicken, editing and printing the checks, exporting out of Quicken, changing the date in the .qif file to "/2000" and importing to the interface and Gifts.

Clement also researched the Netscape printer setting question. The printer defaults are for the workstation, which uses the set defaults for all of the software on the workstation. Each software cannot have it's own printer default setting. He set Bob's to portrait, and found a way to make the Lotus only into landscape.

He then researched lap tops to my specifications.

1/14	Copied and renamed Kathy's .pab file to K.pab; deleted addresses in old pab so CF can use as hers. When KH returns, current pab will be renamed to C.pab and moved to the network in order to bring down to her new hard drive. Kathy's then will be renamed and she can continue using it.

Lunch with Jan and Judy of Compuware, then review at the Tannery of their work to date.

Clement is working on disaster recovery documentation this afternoon.

1/17	Back-up failed Friday night. Will turn off/on prior to running tonight. (Clement to investigate.)

Clement ordered the Dell lap top (from Dell) and the InkJet printer from CDW, using Am. Express card.

He changed the port speed settings at the file server (Com 6 should be much faster now!).

We discussed ordering a modem to enable the lap top to connect to the server. Perhaps will order next month.

1/18	Back up did not run last night: still running! Bob from Compuware examined the set up of our back-up software and answered some questions. We turned the unit off/on and it started running. We left it back up completely. Then, ran additional back up of WP8 directory.

Clement rem'd the F drive from logon.bat to see who's using it. We would then replace their paths with G.

He continued to work on disaster recovery documentation.

We will back up WP8 directory and then apply the patch. He will call WP for support if necessary to make lines and the bar code for envelopes print, and make the check signature font work on WP8. Tried several times to apply patch. More tomorrow.

1/19	Back up tape ejected; log shows "running." (Need to reboot.)

Clement applied the WP8 patch to the server and we rebooted both servers (#2 to fix the back-up being stuck). Workstations now show the patch #710.

He found "print text as graphics" needed to be selected in the printer setting to make the tables and lines print, prior to updating drivers. We experimented with different settings to make the envelopes print with bar codes. Envelopes print with bar code at ground floor printer, but not at mine. He upgraded my WP4 printer driver and Kimberly's and now they print! Also, no need to select "print text as graphics" either!

He is researching the font download signature problem for Dionne's workstation. Solution: we scanned the signatures and saved as .bmp file. Opened file in Imaging software and adjusted page placement. Prints fine!

Alicia reported Gifts unable to open WP8 when she opened a write-up from documents tab. Document opened fine if she opened WP8 first. Since we rem'd the F drive from logon script, I changed the path in external preferences of Gifts Admin to reflect the UNL (\\Bradley\d_drive\APPS\wp8\Programs\WPWIN8.EXE) (instead of F:\etc.) and all is fine.

Dionne reported E-mail not being sent. I found the Internet Mail Connector did not start during start-up after rebooting of the server. I started it in services and all is well.

Clement ordered the NT workstation license from CDW.

He set the messages to display again in Back-up Exec, so we can respond and enable the program to shut the job down when complete.

1/20	Clement researched and ordered CD burners and roms.

He set up Gary's NT workstation; the license pack arrived today. (The Compaq computer & monitor came also.) Trouble getting the workstation to connect as part of the server. He will ask Jack.

1/26	Clement and I went to MJJ's. He uninstalled the RapidCom program and installed WinfaxPro, v8. It works! He suggested reinstalling Windows 98 and connecting the ISDN modem to the network card with a new cable, as it is currently configured on Com2 serial port. Modem mfg. states serial only. Connection is slow. We still don't know how to forward their bradley e-mail to their aol account.

1/28	Cable arrived for the portable printer. I gave Kelly the laptop and peripherals to become acquainted with.

2/7	Mary Jo inquired as to whether the computer saves or dumps cookies. We are set to save and I assume her computer was set up the same way. Clement will be over Thursday to verify and check out any other questions she might have.

Jan and Judy worked at my workstation to print screens of software menus for the instruction booklet, etc.

2/8	Alicia encounters an unusual situation when she attempts to edit an existing document in Harvard Graphics whereby the first line repeats itself over and over until she shuts down. When she went over to close out Gifts, the first line of the screen there started to repeat itself, too. Also happened in WP! Rebooted with the same results! Will have Clement look at this on Thursday as well. Virus scanned her C, and D at server.

2/9	Cynthia was froze in Lotus. Rebooted okay.

Jan and Judy will present final training and CD!

2/10	Clement downloaded appropriate mouse drivers for Alicia's Logitech mouse, found diskette and installed fonts for her, and considered the repetitive line problem described in Tuesday's entry.

He looked at JPG files and how best to open them from Exchange. Can't find where to make the association. (Right click, quick view, accept all screens till open.) Still can't send certain file to Kelly or Clement's mail, just recently.

He inventoried contents of the fire proof media safe.

He installed the printer for the laptop.

He installed SAPS server and Passport software on CF's new PC. Tested fine.

Suddenly, my PaperPort not available; says needs to reinstall!

2/11	I successfully reinstalled my PaperPort software.

Clement went to Mary Jo's. He solved the Winfax Pro problem where messages were being sent to Exchange and he gave her pointers on various things regarding the set up and structure of her system. Clement resolved the workstation with trouble shutting down. We disabled advanced power management support in device manager of control panel's system. Works fine now.

2/16	Back-up did not run last night. Still "Loading" when I checked. Tape button off (not green). I aborted the job. Perhaps to do with work being done in the server room due to the move.

I zipped the gifts.mdb and ftp'd it to Microedge.

2/17	Back-up did not run last. Still "Loading" when I checked. Tape button off (not green). I aborted the job.

I gave the IOMEGA 100MB zip disk to Mary Jo Joyce.

I called Tushaus for service on MH's color printer because it's squeaking. Requested Monday service. (Dan came out Wednesday afternoon; cleaned printer, all if well.)

Moving week of	2/21:

MON:	No back-up again; MS exchange down.

TUE:	Assisted Doug with cable from patch panel to switch. Moved/set up computers: YE, CF (new), KH, KG/SS, DD, KA, MH, GC. Trouble assigning IP addresses to CF, KH.

WED:	Installation done at the new Canon printer. When the Canon printer/fax/copier was being installed on Wednesday (2/23), it was discovered we did not have the LDF printer selection available on the server. We installed if from the Win NT Server CD, then needed to reinstall NT Service Pack 4. Downloaded it from the Internet as our CD was 40-bit and we are currently using 128-bit encryption. Found it saved in bradley2 server and installed it. Proceeded with the installation. The printer name is "iR330-PCLPS". Set up on workstations of YE, CF, KH, CF/KG, KT. While moving computers, ran into issue of computers not logging on to the domain. Resolution: This was due to the lack of a DHCP Server. This was resolved by re-installing the DHCP server. The DHCP server was not functioning on PDC - BRADLEY. Resolution: In Control Panel, under network; we added the DHCP Server service. We configured and activated the scope to range from 192.168.100.10 to 192.168.100.255. The static IP addresses (reservations) are 192.168.100.200 for the Security server and 192.168.100.5 for the 3rd floor Cannon Printer.

Discovered the WINS Implementation was not fully functional. Resolution: Re-Installed the WINS Service in control Panel-
Network. It automatically was activated and functional.

Cynthia's e-mail, SAPS, bookmarks were configured accordingly and are fine now. Also set up Kathy's e-mail.

THU:	Clement called INC regarding e-mail. Changes made. Research done. Dionne's and Kelly's printers have been setup. Microsoft Exchange Server's IMS(Internet Mail service) would not start; gives Internal NT Error 2041. In Event Viewer, received error indicating that ISP's host name mailhost.inc.net was not being resolved by DNS. Suggested and Attempted Resolutions via TECHNET:

-Reinstalled TCP/IP Protocol; -Made Service Account part of the following advanced Policies in User Manager for domains:

"Act as part pf operating systems"

"Back-up files and directories"

"log on as a service"

"restore files and Directories"

Checked to see if Administrator's Mailbox is a valid user, more specifically's Yvonne Engel's. It was. Resolution: Since we were having problems resolving the ISP hostname. We did a reverse DNS lookup on 204.95.160.2 which is actually ns1.inc.net and 204.95.160.4 which is ns2.inc.net. Note: IMS works if we choose the delivery method to use DNS and not a specific ISP host. We had the ISP hostname's IP address implemented on the IMS and all was well, however the messages were queuing. The ISP host name we have implemented is inc.net.

The D drive on Bradley is near capacity. Resolution: Since the Exchange Server's files were residing on the D drive; we ran MS Exchange Server Performance Optimizer and chose the following Directories as our new location:

FILES	OLD Location	NEW Location
Private Information Store	D:\exchsrvr\MDBDATA	G:\exchsrvr\MDBDATA
Public Information store	D:\exchsrvr\MDBDATA	G:\exchsrvr\MDBDATA
Information Store Logs	D:\exchsrvr\MDBDATA	E:\exchsrvr\MDBDATA
Message transfer agent	D:\exchsrvr\MDBDATA	D:\exchsrvr\DSADATA
Message Transfer Service	D:\exchsrvr\MDBDATA	E:\exchsrvr\DSADATA
Directory service Logs	D:\exchsrvr\MDBDATA	H:\exchsrvr\mtadata
Internet Msg. Server Files	D:\exchsrvr\MDBDATA	H:\EXCHSRVR\imcdata

Also moved the Compuware directory to E and shared it out.

FRI:	Back-ups continued to fail: Resolution: The Backup exec Program was unable to find the Ms Exchange server's Mailboxes. Therefore we selected in the backup program the appropriate new location of the files especially the for the files priv.edb and pub.edb. Also the Backups are working fine after we unchecked the "MS Exchange Mailboxes" folder from Bradley. There are some rights issues with saving the individual Mailboxes. Full backup ran successfully.

Gave Cynthia rights to Bob, Karen, Sharon, Kathy directories.

Ordered supplies for the HP5 3100 color printer from CDW.

2/28	Alicia and Mike reported to me that some fonts are not working properly. They needed the Caslin Openface BT font, and we discovered all of the BT (whatever that means!) fonts look the same (kind of wiggly) in the font selection menu. When selected, it isn't even letters.

Also, back-up exec didn't run Friday night. It was still loading when I came in this morning. O bytes backed up. I aborted the job, stopped it in services, and shut the unit off. After a minute I turned the unit on and restarted all of the components in services. The green light that shows activity is now on (it wasn't this morning) so I'm going to hope for the best tonight.

I could not scan a document for MU. Message said to reinstall Paperport. I uninstalled then installed PP, 4 times! Still not working. I'm wondering if the connection isn't right, but the document is scanning, just gets stuck when PP tries to open up. I continue to get "invalid page fault in module papprprt" and now when I try to open it, the message is windows has been left in an unstable state, restart.

2/29	Back-up ran okay, but says disk containing log file is low on memory, need to make space. Many event viewer messages "The device,\Device\Harddisk\0\partition1 has a bad block.

Staff reports no Internet service.

I can ping bradley IP address (192.168.100.2), and

Default gateway (192.168.100.1), the printer (192.168.100.5),

but not bradley2 external IP (207.67.82.1) or Default gateway (207.67.82.250) or the connection at the switch 207.67.82.100, or DNS 204.95.160.2 or 4.

Scott and Andy of Compuware were here. They checked connections and settings and discovered the Proxy server was down. It shut itself down about midnight last night as the drive was full. The drive was full because the setting was set to save all error messages and not to dump after 10 days! All applicable settings of this type changed! Plenty of room now! We discussed back-up exec settings and the need to back up Bradley2 as well. We aren't because there's not enough room on the tape drive unit. Discussed possibility of new unit, faster, larger capacity.

Andy downloaded a Visoneer patch for PaperPort 4.0 which enabled me to open and use PP. Document scanned, all is well.

3/1	Noticed several event viewer message occurring overnight: The device, \Device\Harddisk0\Partition1, has a bad block. Will call Andy at CW, and re: fonts.

3/2	Andy and Ron of CW here to investigate above message. They downloaded and installed NT service pack 5 and Compaq insight manager. They adjusted the boot.ini file. They resolved the missing Caslin font (which was a shortcut) and showed me how to install it on the appropriate workstations. (Delete it from fonts; find it in g:\apps\office\shared\wp20\truetype\tt0531m and drag it over to fonts folder. We discussed future needs of the file server and they instructed me how to use Insight, installing it on my workstation as well. Downloaded Lotus 5 patch for Sharon. I'll copy to network and apply at appropriate workstations. Discovered pg100m.wkr file has special fonts and needs to be printed from the Cannon PS printer instead of PCL.

3/6	Installed Quicken at YE and KT workstations. Downloaded and installed GFW updates to Gifts.exe, Admin.exe, GFWAP.exe, gifts.rpt(s).

3/8	Modified reports would not run since upgrading GFW. Microedge directed me to open the Gifts.sys file (in J:) and change Reports to look to J:, instead of the default of C:. All is well.

3/13 week Yvonne's on vacation:

ISDN connection to MJ residence problem -- MON: Ameritech (1-888-727-8368) had trouble with the ISDN line connecting to MJ residence. Ameritech tested ok; MJ still could not get in. TUE: Sharon at Ameritech wrote up 2 trouble tickets for ISDN lines. WED: Rose, x7706, employee #368, tested okay. Scott and Ann waited for MJ to call if she still could not get in. Scott needs to go to apartment. THU: Scott went to apt. and came to Fdn. to recyle B channels to connect modem again after having ISDN line down. (These modems don't reconnect automatically; they need to be reconfigured.)

TUE: Dan from Tushaus repaired Dionne's printer, #C3916A HP LJ5; Kimberly tried to change cartridge; piece broke off.

WED: MU wanted document scanned and saved to his user drive.

YE did upon return Monday.

FRI: Bill B. moved his computer from the library to Hartmann's old office on first floor. Network connection not made. Upon return Monday, Yvonne moved patch cable to activate jack #26.

3/20	Moved patch cable to activate jack #26, from #30.

Scanned MU's document.

Cynthia complained her computer was making a high pitched noise and was hurting her ears. Also, problem with mouse and screen freezing. Dennis of CW looked at it and determined it is the normal sound of the active hard drive -- some are just louder than others. He tried to loosen it, but that did not help. He will call Compaq for us and request new HD under warranty, and new mouse. Cleaned an old mouse to use in the interim.

Doug left jack extension floor plan in the Hawley House for me.

3/21	Cynthia's hard drive came in; called Dennis at CW. He'll be here tomorrow @ 11:00 to install it.

I called TCS to have someone clean the networked color printer.

Reserved a static IP address for Cannon scanner/copier/ fax machine on LH 2nd floor: 192.168.100.6 and created a user (canon), password (scanner), directory (\\bradley\users\canon) and e-mail address (cannon@bradleyfdn.org) for it.

3/22	Dan from TCS cleaned and color printer and will order appropriate (and spare) parts as directed.

Dennis from CW replaced Cynthia's warrantied Compaq hard drive.

3/23	Steve from Gordon Flesch here to set up new Canon copier. Technical difficulties ensued. A tech will come out to clear up the SCCSI problem.

Left message for Tim A. at TCS; will need to order: 2 PS2 mice, extra long; 1 regular length; a carrier for the Dell laptop (in addition to the one we have); see Dan for printer stuff.

Web site down; called Christina, then TCS.

3/24	Installed MailRoom software at YE, KT, AH, MC (trouble at MU's). Created icon for desktop and mapped drive K to \\Cc\sdc$inboxes\Yvonne (etc.) 3/27 installed at AC, MH, KA. 3/28 at DPS, WS, MU, DD.

3/28	Bill S. could not open attached WP document. After analysis, I reinstalled Corel WP8 and all is well. Patti (accounting temp) opened a WP file and it was just lines. After adjusting the view it still was not showing up. I reinstalled Corel WP8, but that did not help. When I selected the entire document (that appeared to be just lines) and chose a font and all is well. Reinstalled Netscape 4.7 as the wrong version opened up for her. Changed DD password.

3/30	Deleted temp hd... directory from Users\Bob; gave "Kathy" permissions for Bob's files for Mike G.

Ordered Compaq computer for Laura Smith from Tracy at Direct Plus (1-888-202-4647, ext 21603). Order #248401, $1,250.45 includes $41.45 shipping.

3/31	Stacy had trouble with WP8 freezing. I needed to reinstall Corell and all is fine again.

I set Laura Smith up as a user on the network and e- mail.

4/5	Permissions were switched on the bradley.cal file so only admin could open! Clement fixed it. He brought Stacy's computer down to her new workstation in the copy room and took Maria's up to her new office. He upgraded and reconfigured YE's only Dell XPS 120c computer temporarily for the reception desk (until the new Compaq arrives next week). Much trouble with this!

4/13	Downloaded and installed Acrobat for Cynthia. Lion House Canon machine needed to be shut down and rebooted.

4/14	Dianne could not follow open links on the Internet, although sites opened fine. Rebooted okay.

4/19	Clement set up Laura's new Compaq for the reception desk, and his own at his cubicle.

Dianne reported she couldn't follow links in the internet again.*

Mike G. had trouble printing a Lotus document to the Canon printer; paper jammed in color printer causing 'load paper tray' message to display.*&Y

The "GreenTree DataMask" screen continues to appear on Laura's workstation when searching in Gifts; also happening on the new workstation. Microedge said to copy the gtdate32.ocx file to c:\windows\system but I had already done that after installing Gifts to these workstations. They suggested I run regsvr32.exe gtdate32.ocx to register it. I did that to no avail. Thursday morning I did a fresh download and expanded the file. I copied it over and all is well; this worked on both workstations.

4/20	Laura is having trouble with her speakers.*

Bill B. needs help working around Proxy server using the Library search.*

4/24	Kimberly needs help with a screen saver.*

Clement is working on guest permissions, log on scripts, etc.

One "higher priority" project is to have Clement verify each workstation is set up to retrieve virus definitions and scan the workstation on a regular basis, automatically.

4/26	Installed MailRoom software at Laura's workstation and showed her how to use the second floor scanner.

4/27	Clement worked at Uhlmann's computer; shuts down fine now; checked on all software including virus.

4/28	The color printer supplies Clement ordered yesterday from CDW will ship tonight.

Jane at Karen's workstation froze in Lotus, again.

Edited the WP toolbar for Ann.

5/1	Clement sent the zipped Gifts database to IMC via FTP.

He configured Marcy's printer to print envelopes with bar code.

Received color printer supplies for Hartmann.

5/2	Calendar would not open again; bradley.cal file indicates CF took ownership. Clement adjusted permissions again. (CF added info to the file, but did nothing different than usual.)

Clement worked at Schmidt's computer; shuts down fine; checked on software including virus.

5/4	Bob opened an e-mail attachment containing the LOVELETTER virus. Clement deleted the .vbs files that resulted there and on the network.

5/5	Hartmann opened an e-mail attachment containing a variant of the LOVELETTER virus. Clement has updated the virus definitions dat files at the server and each workstation. He will continue to monitor updates available.

5/16	We ordered to keep on hand, spare mice and keyboards.

7/	"It seems that Winsock Proxy Client has to be running on any exchange server that is behind the proxy server...Also the MS SMTP service which is a byproduct of the "Windows NT Option Pack" has to be disabled on the Proxy Server... Otherwise it tends to bind to port 25 instead of the exchange SMTP Service..

If I had installed Exchange on the Proxy Server...there should have been no problems receiving email...so we had to restore one more file..the wspcfg.ini files besides the obvious priv, pub, and dir.edb files...

After that we had to restart the Winsock Proxy client found under "control Panel" and the IMS and all was fine.."	Clement

8/4	Upgraded the Bradley server memmory to 225MB from 96MB, using a 125 MB Chip

8/5	Copied Corel Fonts from F:\apps\office\shared\wpc20\truetype into local hard drives under c:\windows\fonts\ . This solved the problem of Wordperfect being installed over the network.

8/12	Setup the Gust computer in the office next to Bill Bergerons. To ensure that the guest has limited policies. We put in registry keys as NONETHOOD, NOENTIRENETWORK, NORUN, NOSETFOLDERS, NOFIND, NONETCONNECTDISCONNECT

8/13	Made sure everybody's .pst and .pab files point to their user drives.

8/14	Installed MS outlook 98 for almost everyone except Laura, Cynthia, GaryDennis and will be installing it on Kelly's soon. He has a timex link so we will have to be careful on planning it.	Users who used Schedule+ had their schedules, contacts and tasks imported into their appropriate folders in MS outlook. This can be archived according to default values.

8/16	Went to a Tushaus Internet Security Seminar. Learned about Nokia, Checkpoint and Websense Firewall products. Will be looking into Cisco's Pix Firewall.

8/22	Kimberly's printer has a component broken by the toner location and Dan from Tushaus will be here to take a look at it. This leads to Paper Jams.

8/23	Talked to Carla Gebhardt from CDW and was told to call Tricha K. Adobe Customer service at 1-800-833-6687 and are eligible for a free upgrade to Adobe Golive v.5.0. Our case number is 329-6069 and order number is : 1407768

8/24	The C: drive on the bradley server only has 20 MB free, so I just cleaned out some temporary files. Helped Laura with ftp protocol and installed the winsock proxy client for her.

8/25	Copied some fonts from Dionne's machine into Kimberly's and marcie's machines. Installed Powerpoint on Cynthia's machine. Started with the policy Handbooks.

8/28

Cannon Copier was cleaned and it's NIC card was not responding to print jobs. The Copier machine had to be rebooted and all was fine. The backup failed with event id: 57665, "A Tape access reached a file mark error." I suspected the tape was going corrupt and and cleaned it and reran the backup...which was fine

8/29	The Bradley Server seems to be running unusually slow today. The backup ran fine. The exchange server's online defragmentation still produced errors. There were errors reported overnight about the Alerter service informing people to log off.

8/30	The CPU Utilization on the Bradley Server is pretty high. Noted that using Winsock Proxy client tends not to use the caching capabilities of the proxy server. Seems Lotus notes has Win2K issues. Downloaded the newest Netscape communicator 4.75 and installed that on my machine. Sent an email about password renewals. Helped WS with font and attribute issue over wordperfect document

8/31	Changed many over to new passwords. Backup ran fine! Put Old Equipment in Hawley house Furnace room. Threw out old books that the Foundation no longer needs. Online Defragmentation errors for MS Exchange back again. Changed the times from 9AM to 11 AM

9/1	Updated Kelly's Workstation with Office 2000, setup his schedule, tasks, contacts and timex watch link. Backup ran fine and I set up a new schedule which excludes Monday, since it is labor day.

9/5	I was away and yvonne found no problems with computers that day.

9/6	Yvonne has noticed her systems resources depleted with lack of memory...this is pending investigation. Backup ran fine..Still have the defragmentation errors in relationship to Exchange server.

9/17	Had issues with SmarStore Access, so had to reboot machine, after moving the pagefile from the H: drive..Got the following errors during reboot...

Chkdsk replaced bad clusters H: drive files...

\\exchsrvr\bin\store.exe

\\smartstoreAA\setup.log

\\smartstoreAA\database\fs_one\dirtab.btr

9/19	Phones Vern at IMC and talked to Clemons about issue with SmartCd where we get messages that we can't add volume to the filesystem...his recommendations are to re-install the product after uninstalling Smartstore

9/25	Installed new versions of Gifts' executable files and all is well with Gifts...They are in the Temp folder of Wingifts shared folder...

9/26	Backup finally ran fine...we are getting the Harddisk, partition has bad block error message again...can't seem to forward an email for the adm@cocaoworld.com through DNS for the Exchange....

10/2	Backup failed with "Tape access Failure mark...errors

10/3	Backup ran fine..There were error messages on Bradley server - Event Id: 2009 "The Server could not expand a table because the table reached the maximum size"

Apparently this error indicates that memory is allocated and running out of storage search buffers??

From Technet's Q165815 does give a thorough answer to this problem. Will have to add keys in the registry..

10/5	Backup ran fine... On bradley2 received Dr.Watson Error for Windows NT.."An application error has occurred wspsrv.ex exception access violation (0xc0000005), address exe\wspsrv.dbg...

Hence, there was no email being sent to or fro. Those who use Winsock Proxy client could not also access the internet as well. I noticed that winsock proxy was stopped in MMC...so I started it. Went to bradley server and made winsock proxy client from control panel join //bradley2 again...stopped and restarted the Internet mail service under services and all is fine...

10/10	The Backup has been running fine...

Once again on received the Dr. Watson Error for Windows NT on \\Bradley2. I noticed the error log being generated after there are some 1008 proxy errors reported.

"The open procedure for Qperf.dll" Article # Q232633 on the TechNet website. Followed the same procedure to fix the problem...A long term solution recommended was to reinstall the index server which is part of IIS 4.0...which in turn is an integral component of Proxy Server

10/19	No one could log into GFW at Justin's computer. Microedge instructed to rename his C:\windows\gifts.ini file to oldgifts.ini and then reinstall the program. This was successful.

11/2	Mike Senske reported issues with his keyboard and mouse freezing. Found out this was due to the new definition file - 4102.dat from McAfee's website. This affected all COMPAQ computers...So basically had to reboot in SAFE MODE... went to start and run menu and typed in msconfig... under STARTUP... unchecked all checkboxes associated with McAfee' Anti virus program and reboot the machine in NORMAL mode...Once rebooted, ran the McAfee Viruscan Scheduler program and updated to the next version of dat file—4103.dat...went back to msconfig and checked all the checkboxes on the startup menu and reboot the machine....everything is back to normal now...

11/3	IMC's new CD-Roms had the fields all matched up wrong...so we had to sent them back to be redone

11/6	Marcia couldn't print her labels from the printer feeder and basically that has to be set up in WP8...through format...labels...edit...change...and manual feed...so everything is okay back to normal once again...

11/7	Downloaded updates for proxy and win2k compatibilty